---
description: Review of Makula Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Makula | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Makula](/software/530215/Customer-Operations-Platform)

# Makula

Canonical: https://www.softwareadvice.ie/software/530215/Customer-Operations-Platform

> Makula is a B2B SaaS platform that helps OEMs, machinery suppliers, distributors, and industrial companies turn service and maintenance into measurable business value.

The platform combines field service, maintenance, and industrial AI into one system, with each product solving a specific operational and financial challenge.

Makula Field Service helps machinery suppliers and manufacturers transform after-sales into a recurring revenue stream. At its core is a customer portal that gives end customers direct access to service, support, and asset information. This enables companies to offer service contracts, reduce manual coordination, and create a scalable, always-on service model. Teams can manage installed base, handle requests, and dispatch technicians efficiently, while AI add-ons support faster resolution and better service delivery.

Makula CMMS is built for factories and facilities where downtime directly impacts revenue. It helps maintenance teams plan and execute preventive maintenance, manage assets, and stay audit-ready. By moving from reactive to preventive workflows, companies reduce costly unplanned downtime, extend asset life, and maintain compliance. AI add-ons accelerate diagnostics, surface relevant knowledge, and help teams act faster.

Makula Industrial AI is a separate product focused on speed and knowledge preservation. It makes technical documentation, manuals, and service data instantly searchable and usable. Teams can find answers in seconds, standardise processes, and retain critical knowledge that would otherwise be lost.

Companies use Makula to generate new service revenue, reduce downtime, and ensure that knowledge is accessible when and where it is needed. The platform is designed for industrial environments, with mobile-first workflows, integrations, and secure deployment options.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Makula Technology GmbH

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Makula pricing combines flat platform fees and user-based licensing. AssetHub and Customer Portal are charged at a fixed monthly rate. Field Service, Help Desk, and Industrial AI modules are billed per user. A one-time onboarding fee applies to all new accounts. Access to Makula’s API is available at an additional cost. Pricing is modular, so customers can start small and scale as needed. Contact us for a custom quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Summarization
- Chatbot
- Customer Database
- Customizable Fields
- Data Import/Export
- Knowledge Base Management
- Mobile App
- Personalisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530215/Customer-Operations-Platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530215-Customer-Operations-Platform/> |
| en-AU | <https://www.softwareadvice.com.au/software/530215/Customer-Operations-Platform> |
| en-GB | <https://www.softwareadvice.co.uk/software/530215/Customer-Operations-Platform> |
| en-IE | <https://www.softwareadvice.ie/software/530215/Customer-Operations-Platform> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530215/Customer-Operations-Platform> |

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