---
description: Review of MonoChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MonoChat | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [MonoChat](/software/530326/MonoChat)

# MonoChat

Canonical: https://www.softwareadvice.ie/software/530326/MonoChat

> MonoChat is an AI-enabled conversational business platform that centralizes the management of customer interactions through a unified interface. Supporting channels such as WhatsApp Business, Instagram, Facebook Business API, Telegram and web chat, it enables businesses to connect with customers on their preferred platforms. With omnichannel capabilities, MonoChat lets customers engage through any channel while businesses manage all interactions centrally. The platform integrates with systems to streamline processes and automate workflows, with AI chatbots handling routine inquiries.

MonoChat offers analytics to provide insights into customer behavior and campaign performance, aiding decision-making. Its data security features ensure customer information is protected. By combining communication, automation and integration, MonoChat delivers seamless experiences across all channels. Users can create a custom AI bot trained on their business’s data, brand language and workflow. It integrates with several AI models, such as OpenAI, Gemini and more.

It connects to third-party CRM, ERP, accounting, ticketing and other business tools, allowing both - human agents and AI to access, update and sync data in real time. Businesses can connect their communication accounts to MonoChat securely so that team members log in with their own credentials. It offers custom dashboards and screens and enables users to build special interfaces for different teams or use-cases. The tool's automation flows help design customer journeys using both rule-based and AI-driven flows that helps automate sales, support, reservations and notifications across all channels.

MonoChat handles bulk messaging and campaigns and lets users send personalized, mass messages and announcements across their preferable channels for promotions, updates, or event reminders. The real-time analytics and reporting helps track all conversations, sales, response times and agent performance. The data and communication channels are protected with enterprise-grade security and compliance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Bordo Bilişim Ticaret

## Commercial Context

- **Starting Price**: US$120.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: MonoChat uses a flexible, prepaid balance management system that ensures you only pay for what you actually use. Here’s how it works:

- Balance Management:
You top up your MonoChat balance in advance, and all service fees are deducted from this balance as you use the platform. If you reduce usage or cancel a subscription before the end of a billing period, any unused portion is automatically refunded to your balance, so you never pay for unused time.

- Subscription Plans:
Choose monthly or annual subscription plans for users or features. If you add or remove users mid-period, the charges or refunds are calculated exactly for the days used—your balance is always up to date.

- Support Plans:
Premium support can be added on a monthly or annual basis, also deducted directly from your balance.

- Packages:
For consumable services like outbound message quotas or custom development (man-day) packages, you can purchase bundles in advance at discounted rates for greater savings.

- AI Token Usage:
MonoChat allows you to use your own LLM providers (OpenAI, Azure, Google Gemini, etc.) with no extra fees. If you prefer to use MonoChat’s built-in AI models, usage is charged per token/interaction, and fees are transparently deducted from your balance according to the model and usage type.

No hidden fees, no surprises—just transparent, pay-as-you-go pricing that scales with your business needs.

If you have unique needs or high-volume requirements, please contact our sales team for custom pricing and enterprise packages.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Batch Communications
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Reporting & Statistics
- Social Media Integration
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management

## Integrations (4 total)

- Facebook Business Suite
- Instagram
- Telegram
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16359 reviews)
2. [Viber](https://www.softwareadvice.ie/software/146449/viber) — 4.4/5 (4059 reviews)
3. [Telegram](https://www.softwareadvice.ie/software/146545/telegram) — 4.7/5 (6419 reviews)
4. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews)
5. [Sociocs](https://www.softwareadvice.ie/software/377457/sociocs) — 4.6/5 (118 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530326/MonoChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530326-MonoChat/> |
| en-AU | <https://www.softwareadvice.com.au/software/530326/MonoChat> |
| en-GB | <https://www.softwareadvice.co.uk/software/530326/MonoChat> |
| en-IE | <https://www.softwareadvice.ie/software/530326/MonoChat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530326/MonoChat> |

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