---
description: Review of MonoChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: MonoChat | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [MonoChat](/software/530326/MonoChat)

# MonoChat

Canonical: https://www.softwareadvice.ie/software/530326/MonoChat

> MonoChat is a cloud-based omnichannel communication platform that helps small to mid-sized businesses in e-commerce, retail, and hospitality manage customer conversations across multiple channels from a single inbox. Core features include live chat, automated messaging, team collaboration tools, and conversation routing, which help support teams respond to customers faster and keep communication organized. MonoChat also offers contact management and basic analytics so businesses can track conversation history and monitor team performance over time. The platform is suited for teams looking to centralize customer support without switching between multiple apps. Support is available around the clock through live chat, email, and a self-service knowledge base, so users can get help whenever issues arise.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Bordo.io

## Commercial Context

- **Starting Price**: US$120.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: MonoChat uses a flexible, prepaid balance management system that ensures you only pay for what you actually use. Here’s how it works:

- Balance Management:
You top up your MonoChat balance in advance, and all service fees are deducted from this balance as you use the platform. If you reduce usage or cancel a subscription before the end of a billing period, any unused portion is automatically refunded to your balance, so you never pay for unused time.

- Subscription Plans:
Choose monthly or annual subscription plans for users or features. If you add or remove users mid-period, the charges or refunds are calculated exactly for the days used—your balance is always up to date.

- Support Plans:
Premium support can be added on a monthly or annual basis, also deducted directly from your balance.

- Packages:
For consumable services like outbound message quotas or custom development (man-day) packages, you can purchase bundles in advance at discounted rates for greater savings.

- AI Token Usage:
MonoChat allows you to use your own LLM providers (OpenAI, Azure, Google Gemini, etc.) with no extra fees. If you prefer to use MonoChat’s built-in AI models, usage is charged per token/interaction, and fees are transparently deducted from your balance according to the model and usage type.

No hidden fees, no surprises—just transparent, pay-as-you-go pricing that scales with your business needs.

If you have unique needs or high-volume requirements, please contact our sales team for custom pricing and enterprise packages.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Turkish
- **Available Countries**: Türkiye

## Features

- AI
- API
- API Integration
- Activity Dashboard
- Alerts/Notifications
- Analytics
- Appointment Scheduling
- Batch Communications
- CRM
- CRM Integration
- Chat/Messaging
- Chatbot
- Customer Database
- Customer History
- Dashboard
- Data Security
- Decision Making
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication

## Integrations (4 total)

- Facebook Business Suite
- Instagram
- Telegram
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16475 reviews)
2. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (1005 reviews)
3. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (500 reviews)
4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews)
5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530326/MonoChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530326-MonoChat/> |
| en-AU | <https://www.softwareadvice.com.au/software/530326/MonoChat> |
| en-GB | <https://www.softwareadvice.co.uk/software/530326/MonoChat> |
| en-IE | <https://www.softwareadvice.ie/software/530326/MonoChat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530326/MonoChat> |

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