--- description: Review of Text Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Text | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Text](/software/530456/Text-App) # Text Canonical: https://www.softwareadvice.ie/software/530456/Text-App Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/530456/Text-App?page=2) > Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup. AI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation. What makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste. Custom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence. When no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog. Channels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more. Trusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT Security: - SOC 2 audited, - GDPR and CCPA compliant, - PCI DSS certified 14-day free trial, no credit card required > > Verdict: Rated **4.7/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 28 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs. Join thousands of teams already using Text. Start today, no credit card required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM ## Integrations (42 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Google Tag Manager 360 - HelpDesk - KnowledgeBase - Live Chat Alternative - Live Chat App - Live Chat Software - Live Chat Software - LiveChat - Magento 2 Blog Extension ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Great solutions with strong potential" — 5.0/5 > **Bart** | *14 May 2026* | Design | Recommendation rating: 10.0/10 > > **Pros**: Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience. Complex solutions from simple answering to creating tickets with customer problem. You can test your AI Bot settings on fly, tailor it to your style, needs, site or specific scenarios. > > **Cons**: Some planned features are still missing, but the platform is growing fast with useful solutions, so I would say 'not having it all now'. > > Very good. Helpful staff, smooth management, and a useful AI bot for e-commerce and customer support. ----- ### "Robust platform with excellent customer support and up-to-date AI features" — 5.0/5 > **Melissa** | *27 April 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: - Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra. > > **Cons**: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs. > > Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options. Customer service/support is always top-tier. ----- ### "Good for me" — 3.0/5 > **Alisha** | *27 April 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me. > > **Cons**: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems. > > It was a good experience. I will be happy to share with others and tell others about the application. ----- ### "Text/LiveChat is worth a shot" — 4.0/5 > **Anthony** | *6 May 2026* | Music | Recommendation rating: 7.0/10 > > **Pros**: Provides an all-in-one solution for text, chat and bots. The configuration and reporting are not overwhelming. > > **Cons**: Our card on file expired, which triggered the pricing structure changing on us unexpectedly because our grandfathered rate could not be reinstated once we updated the card. IF we had advanced notice of the card soon expiring, this would not have happened. Also, between a chatbot, textbot and three seats, there's a separate invoice for each. It should all be on one invoice. > > Overall, pretty good. WE haven't yet integrated with other services or tried the AI, but the templates are handy. The service is very responsive and friendly. ----- ### "The Ultimate Engine for High-Volume Client Support" — 5.0/5 > **Michael** | *12 May 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: The platform is incredibly intuitive and streamlined our outreach process immediately. The message automation feature allowed our team to stay organized and ensure no lead fell through the cracks. It feels purpose-built for high-volume communication. > > **Cons**: There are two specific areas for improvement: First, we need the capability to flag or remove invalid negative feedback that doesn't reflect the actual service provided. Second, the reporting would be much more efficient if there was an option to download all conversation transcripts into a single file for bulk analysis, rather than exporting them individually. > > Our experience has been incredibly positive. Since we moved to a pure-chat model, Text has been the backbone of our communication strategy. It’s reliable and fast, which is critical for our industry. With a few more advanced administrative controls for feedback and data management, it would be the perfect 10/10 tool. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/530456/Text-App?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530456/Text-App) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data