--- description: Review of Text Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Text | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Text](/software/530456/Text-App) # Text Canonical: https://www.softwareadvice.ie/software/530456/Text-App Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/530456/Text-App?page=2) > Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup. AI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation. What makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste. Custom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence. When no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog. Channels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more. Trusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT Security: - SOC 2 audited, - GDPR and CCPA compliant, - PCI DSS certified 14-day free trial, no credit card required > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs. Join thousands of teams already using Text. Start today, no credit card required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM ## Integrations (44 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Google Tag Manager 360 - HelpDesk - Klaviyo - KnowledgeBase - Live Chat Alternative - Live Chat App - Live Chat Software - Live Chat Software - LiveChat ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16444 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24183 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Great team at Text delivered proof of value in a very rapid proof of concept engagement" — 4.0/5 > **Nick** | *15 May 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Great solution, easy to deploy and very helpful team at Text. Easy to deploy and lots of very useful features > > **Cons**: Agentic AI features new, and evolving very rapidly - some functionality/features not yet developed / exposed > > Great engagement and proof of concept. Very flexible and responsive team worked with us to get value quickly ----- ### "We love Lukebot" — 5.0/5 > **Yazmin** | *24 March 2026* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues. > > **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar. > > It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs. ----- ### "One of the best ways to connect with our customers online\!" — 4.0/5 > **Laura** | *22 April 2026* | Real Estate | Recommendation rating: 3.0/10 > > **Pros**: I love that the chat AI would give us a summary if they joined the chat recently. The tags help as well once it comes through our SalesForce case system as well to log them in. It will keep all of our tasks to keep in contact seamlessly. > > **Cons**: We don’t get the notification alerts to some of the chats that come in. So we do miss on some if we have more than one task being managed at the time. > > As of currently I think it’s an easy to use system to get a hold of clients and keep track\! The fact it can sync with our CRM systems too is really nice. It helps our team keep track of what each customer is looking for\! ----- ### "TEXT- Simplifies Support, Speeds Up Everything" — 5.0/5 > **Azeez** | *21 April 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly. > > **Cons**: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe. > > The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level. ----- ### "Support team now contributes to sales" — 5.0/5 > **Jerry** | *13 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice. > > **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution. > > Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/530456/Text-App?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/530456/Text-App) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data