Newbook

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Pros

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Cons

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Alternatives Considered

Reasons for Choosing Newbook

Switched From

Reasons for Switching to Newbook

Pros

The calendar interface with the guest is ok

Cons

The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings.

Pros

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers.
We have saved thousands of dollars thanks to the follow up reports and tools !

Cons

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them !
The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !

Alternatives Considered

Reasons for Switching to Newbook

Pros

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Pros

So many things to like about this software. I love the full training module which replicates the lives system - making training new staff a breeze. I love that some of the fields can be personalised to be words that make sense to me and my team. The ease with which I can see the business as a whole or drill into single sites/cabins makes managing the caravan park and its team so much easier than prior to implementing NeweBook. Lots more to love about it - colour coding for individual users, audit trails, fabulous add ons and more.

Cons

Setting up was not difficult, but like anything good it takes time and cannot be done by the support team without our input. Not sure I have something I don't like - usually if I discover something it doesn't do, it's because I just haven't learned how to do it! A quick search of support, videos and the Facebook group usually fixes that.

Alternatives Considered

Reasons for Switching to Newbook

Pros

Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons

NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Alternatives Considered

Reasons for Choosing Newbook

Switched From

Reasons for Switching to Newbook

Pros

Integration was surprisingly easy, and also easy to learn. It feels like someone is and has continually improved the program to for the users benefit. Support at time of switching was incredible and is still great!
Dynamic pricing, the gateway and [SENSITIVE CONTENT] input was priceless

Cons

The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.) We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier

Pros

Newbook is user friendly software that integrates well with Xero. Perfect for hiring rooms at our community centre.

Cons

Overall very happy with the software and no complaints.

Pros

simplicity, aftersales help outstanding, full of features

Cons

regret being too old to fully understand and use system to it's capacity

Pros

easy to usegood visuallyeasy to switch around

Cons

not yethaven't used it enough yetso far so good

Pros

The screen view is user friendly and the training from Newbok was thorough.

Cons

nothing I have come across so far - it has all been positive

Pros

The software itself is one of the best I've ever had the pleasure of using. Basic yet complex and has everything you need and more in a product like this. I love that you can't make a mistake. There is always warnings and pop ups just to ensure you are doing the right thing at all times. I love the fact that every key stroke and every action is recorded in the audit log. I absolutely love this software.

Cons

That it makes me addicted to it and I find it hard to drag myself away from it at the end the day. I am constantly running different reports and filtering information to see what i can find.

Pros

Newbook is clear to view and to use. There are many helpful tutorials features so when new staff arrive they can work with the demo site and follow the concise and clear written instructions from Newbook.

Placing reservations into the system is easy, keeping details of guests, rates and corporate clients is useful.

Cons

Not being able to raise credits against the invoice. When we amend a booking it automatically changes the rates. As far as we are aware!

Pros

The interface was the most user friendly of all those we looked at. Plus it has depth of functionality that other systems didn't have. It is easy to make it work for us.
The support staff are always on hand, fast and clear when explaining / training.

Cons

It is quite expensive for a small firm like ourselves, we've had to cut back on functionality like multi users just to save money, sadly. Plus we have never been able to afford to take on additional functionality like multi-channel management.

There are a few little glitches, but nothing that can't be worked around. There are a few small improvements that would suit us but over the years not necessarily suit other consumers, so understandably it is not cost effective for them to design them. I am grabbing at straws here for comments because we are very satisfied with the product.

Pros

Total management of all of my 7 short stay holiday rental properties and 1 permanent rental. Creating contact templates for emails and SMS that automatically goes out to guests, cleaners, repairs & maintenance means that I don't have to employ anyone. Newbook does it all for me. It makes everything re: booking a breeze. Customer Service is excellent and you will wait on phone for less than one minute. Most things are fixed over phone with TeamViewer. If not they get back to you that day or within 24 hours or less.

Cons

Learning curve but once you regularly use things it is a breeze. Too many features.

Pros

NewBook is pleasant to use as the support team are always willing to assist and the knowledge base and support wiki is at your fingertips for answers.
The booking system is easy to use and teach, ease of rates change and accounting is a very important for reports. Newbook has many other features.

Cons

We did have issues with integration from our previous software but this was very minor.

Alternatives Considered

Reasons for Choosing Newbook

Switched From

Reasons for Switching to Newbook

Pros

Everything. It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.

Cons

Reporting could be improved slightly to make it easier to find some things or calling them more obvious things. But that is a minute con.

Pros

The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

Cons

Sometimes the updates can be a bit overwhelming to get through and train staff about.

Pros

Easy to use, affordable and the staff at Newbook are extremely friendly, helpful and experienced.

Cons

As we have not been with Newbook for very long there is nothing that comes to mind at this time.

Alternatives Considered

Reasons for Switching to Newbook

Pros

Newbook is very user friendly. Unlike some other programs, technical issues are minimal to none. I can train a new staff member how to use it very quickly. All your favourite functions are displayed and you can drop and drag to arrange the screen very simply anyway you like.

Also - they offer ongoing training and new feature webinars.

Cons

I have not used it for Marketing to customer base as yet and this would be awesome if it's there.

Alternatives Considered

Reasons for Switching to Newbook

Pros

The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons

For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Pros

The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product.

All in all it has most definitely increased the professionalism and efficiency of how our company works.

Cons

Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.

Pros

Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.

Cons

Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.

Pros

I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Cons

Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.

Pros

Ease of use
Flexible
Modern
Outstanding support from Chris, Lauren & Hannah
Regular updates.

Cons

Booking engine not converting. Not up to date.
Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service.
Limited direct OTA connectivity.
Only channel manager available is "Siteminder". Need to have others.
Most updated geared towards caravans and holiday parks rather than independent London hotels.
Review/ guest feedback page extremely outdated.

Pros

Extensive reporting ability, always adding new features. API allows custom integrations which is great.

Cons

I find configuring rates etc for channel manager connections is a bit fiddly and not especially well optimised for mobile devices

Pros

Newbook is a fantastic way to manage bookings for my accommodation business. Although we are a small concern and use the basic features, we have explored the many tutorials which clarify features for bigger hotels with a large inventory of extra items and activities. Newbook even caters for long stay clients. Our travel agent bookings are well managed and the customer service is faultless. The training team are well versed in all aspects of the booking system and are friendly and professional. I would highly recommend Newbook to any hotel, irrespective of the size. It's money well spent for ease of mind.

Cons

The knowledge base was quite hard to navigate initially, but has been upgraded over the past month.

Pros

Simple enough to use, very visual and easy to customise. It offers excellent tutorial videos and Newbook seem to be continually adding features/new capabilities.

Cons

Unsure. I really don't have any major gripes with it at this point..

Alternatives Considered

Reasons for Choosing Newbook

Reasons for Switching to Newbook

Pros

It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly.

Cons

NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset.

Pros

Newbook has an impressive amount of features. It's quite exciting to know you can do so much on this platform.

Cons

Uploading of properties is quite time consuming. It would be great to learn more about this and how we can reduce the time it takes.

Pros

Coming in-build with a channel manager, direct messaging, invoice forwarding, group booking/management, survey template and analysis and accounting functions made this software handy. It encompasses a whole lot of functions that aid managing properties.

Cons

As compared to other products, it came a bit pricy.

Pros

Ease of use, on line book ! And all the feature available.

Cons

It’s a bit confusing at start but I’m learning everyday.

Pros

Everything you'd want out of booking software-- flexible with lots of automatic functions. Easy to use and powerful. Using this now!

Cons

Any gripes we have are extremely specific and seem to be on our side.

Pros

Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents.

Cons

Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Pros

As a new manager within the accomodation sector, the support and guidance received from all New Book staff has been outstanding. The system is easy to navigate and has reduced much administration stress so that our focus can be aimed at the customer experience!

Cons

The need to receive a token on each log in......

Pros

Easy to use for ourselves and the customer, constantly being updated as a result of feedback, no double accounting any more! Great developers, very approachable.

Cons

Some features are a bit hard to use and understand, e.g. gift certificates. Specials have to have their own tariff e.g. Pay/Stay deals

Pros

How easy it is to learn and navigate your way around. We love that we can use several tabs at once.

Cons

The biggest issue we have is that the system will not accommodate discounts as well as our stay for 7 pay for 6 nights promotion.

Pros

What I like most about the software is the dashboard & having favourites to click on.

Cons

I least like, there is so much we can do in the program, it gets a bit overwhelming to find everything.

Pros

NewBook is very bright & colourful.
The interface is very user friendly.
The software is easy to navigate with simple menus.

Cons

I would like to be able to pull different reports from the software occasionally.
More customisation would be nice.

Pros

It's so easy to use. I love that you can build your own "screen views" with all of the elements you want to see as an individual.

Cons

I would prefer the calendar to be aligned (the dates look like they are in different places depending on the length of the property / apartment name) and it would be great if all one bedroom apartments were together despite locations.....

Pros

Easy search tools allowing us to quickly look up clients on the database, allowing us to maximise our customer service.
love how you are able to personalise the whole system to make it yours.

Cons

when a task ends, it would be easier if a button came up allowing you to reset tasks with the click of a button for the upcoming week.

when you change the lead to a customer, it would be better if you could change it back.

Pros

Everything is so easy to navigate and if I need any support my requests are answered so quickly. The audit log is a great tool.