--- description: Review of inTouch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: inTouch | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [inTouch](/software/535008/inTouch) # inTouch Canonical: https://www.softwareadvice.ie/software/535008/inTouch Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/535008/inTouch?page=2) > inTouch is a solution designed for businesses, agencies, marketing teams, IT departments and resellers that helps manage customer communications across multiple channels. The platform combines SMS, Email and RCS messaging with automation, analytics and API integration, providing a unified environment for planning, delivering and monitoring communications. Its flexible setup makes it suitable for organisations of different sizes, from small teams managing simple campaigns to enterprises coordinating high‑volume, multichannel strategies. Its Marketing Automation capabilities allow teams to build customer journeys, trigger messages based on behaviour and coordinate communications across channels. Workflows can react to events such as sign‑ups, purchases or form submissions, enabling timely and relevant interactions while reducing manual effort. Combined with real‑time analytics, these tools give teams visibility into performance and customer engagement. Agencies can manage multiple clients through a multilevel account structure with separate workspaces, permissions and reporting. Businesses benefit from reliable message delivery, detailed logs and support for both marketing and transactional use cases, from promotional campaigns to alerts and notifications. inTouch helps teams build consistent, scalable and compliant customer communication strategies. > > Verdict: Rated **4.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: R\&D Communication ## Commercial Context - **Starting Price**: €14.50 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing for inTouch is flexible and tailored to the specific needs of each customer. The platform is available through customizable plans based on messaging volume, channels enabled (SMS, Email, RCS), automation features and API usage. A free trial is available to test core functionalities before purchase. Pricing options are suitable for businesses of different sizes, as well as for agencies and resellers managing multiple client accounts through a multilevel structure. For detailed pricing information, customers can contact the vendor directly. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 2-Way Messaging - A/B Testing - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - Autoresponders - CAN-SPAM Compliance - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Communication Management - Compliance Management - Consent Management - Contact Management - Customer Journey Mapping - Customer Segmentation - Customisable Branding ## Integrations (2 total) - Salesforce Platform - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [Email Marketing Software](https://www.softwareadvice.ie/directory/4697/email-marketing/software) - [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software) ## Alternatives 1. [Project Broadcast](https://www.softwareadvice.ie/software/431569/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.softwareadvice.ie/software/167722/slicktext) — 4.8/5 (268 reviews) 3. [Omnisend](https://www.softwareadvice.ie/software/100592/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.softwareadvice.ie/software/63589/klaviyo) — 4.6/5 (524 reviews) 5. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Reliable and User-Friendly CRM for Everyday Business Needs Option 2 (more positive):" — 5.0/5 > **Andrea** | *17 February 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: inTouch is very user-friendly and easy to navigate, even for team members who are not very tech-savvy. The contact management system is well organized and makes it simple to track leads, customer interactions, and follow-ups. The email automation features are particularly helpful for saving time and maintaining consistent communication with clients. Overall, it centralizes many important business processes in one place. > > **Cons**: Some advanced features could be more robust, especially for businesses with more complex workflows. There are certain customization limitations, and occasionally the interface could be more intuitive in specific sections. Reporting and analytics could also offer more detailed insights. > > My overall experience with inTouch has been positive. It has helped improve organization within our team and made it easier to manage client relationships and marketing activities. While there is room for improvement in advanced customization and reporting features, the platform delivers solid value and supports daily operations effectively. I would recommend it to businesses looking for a practical and easy-to-use CRM solution. ----- ### "Smart for inTouch" — 5.0/5 > **Loris** | *20 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I am incredibly impressed by the overall performance of this platform. Its lightning-fast response times combined with seamless integration options for external software have completely transformed my daily workflow into a much more efficient and productive process > > **Cons**: It is great to see the platform providing RCS messaging support, as it significantly enhances the quality of mobile communication. However, adding a native WhatsApp integration would be a game-changer, allowing us to manage all our customer interactions from a single, unified interface > > I’ve been using this platform for some time now and I must say the experience is more than positive. Everything feels polished, and the performance is consistently fast, which is exactly what I was looking for. It’s rare to find a tool that combines ease of use with such powerful capabilities so effectively\! ----- ### "Powerful automation and segmentation | highly recommended" — 5.0/5 > **Eduart** | *11 February 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: All our messaging work is centralized in one place, so planning and sending campaigns is fast and consistent. Easy to segment audiences and reuse templates, which saves time and keeps communication professional. Scheduling and automation make day-to-day operations smoother and reduce manual work. Reporting is clear enough to track performance and make quick improvements. Support has been responsive and helpful whenever we needed guidance. > > **Cons**: Initial setup takes a bit of time to configure everything the best way, but after that it is easier to manage. > > We’ve been using inTouch for many years for campaigns/notifications/customer communications and it has been a very positive experience. It helped us organize our messaging workflow, launch campaigns faster, and keep communication consistent across our team. The platform feels reliable, and the support team has been quick and practical when we had questions. Overall, it delivers strong value and I would definitely recommend it to teams that need an efficient solution for customer messaging and campaign management. ----- ### "Communicate across multiple channels with consistent ease" — 5.0/5 > **Martina** | *19 January 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It's a complete solution with advanced features and an intuitive interface that streamlines every task > > **Cons**: Nothing in particular; every minor imperfection is quickly fixed by the developer, who keeps me updated via newsletter and right on the dashboard > > This is an excellent tool for daily work that significantly improves my productivity thanks to its speed and very well-organized interface ----- ### "simple, functional and powerful" — 5.0/5 > **mauro** | *8 January 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: essential, easy and powerful. InTouch is efficient for both scheduled and automatic messages. It also allows for simple integration with a comprehensive and well-organized library. > > **Cons**: maybe the statistics but they are about to be updated. An important positive factor is the consistency with which the platform is updated and implemented with new features. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/535008/inTouch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/535008/inTouch) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data