--- description: Review of TapMango Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TapMango | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [TapMango](/software/53533/tapmango) # TapMango Canonical: https://www.softwareadvice.ie/software/53533/tapmango Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/53533/tapmango?page=2) > TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and voucher management. The application’s marketing portal enables users to manage campaigns and send promotions and offers to customers via SMS, push notifications and email. Customers can use the mobile application or in-store tablet to share images on their social media channels and add Yelp/Google reviews via automated surveys. Additionally, marketers can store customer information, define flexible reward structures and allot redeemable points to customers. TapMango comes with an open API and facilitates integration with third-party POS applications such as Clover, Square, Lightspeed, Shopify, Mindbody, Vend, and more. It is available on monthly subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.8/5** by 186 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 186 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TapMango - **Founded**: 2013 ## Commercial Context - **Pricing Details**: https://www.tapmango.com/pricing/ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - 2-Way Messaging - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Client Portal - Communication Management - Consent Management - Contact Database - Contact Management - Credit Card Processing - Customer Accounts - Customer Activity Tracking - Customer Database ## Integrations (11 total) - BigCommerce - Checkfront - Clover - DoorDash for Merchants - Lightspeed Retail - Mindbody - Shopify - Shopify POS - Square Point of Sale - Stripe - Toast POS ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Food Delivery Software](https://www.softwareadvice.ie/directory/1831/food-delivery/software) - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) ## Alternatives 1. 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I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program. > > Customer service has always been sapaticular. Ive been really happy with the tech help. ----- ### "Ok experience" — 5.0/5 > **Manuel** | *16 January 2025* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: How they stay in touch with our customers > > **Cons**: Once they set u up they forget about you. > > I give them a 6. Services is good, I feel customer service is good but once you have the service I feel like there is no more communication to improve or ideas. Once they have you they are good. ----- ### "May have been a great product, but we couldn't even get through set up" — 3.0/5 > **Erin** | *23 November 2016* | Recommendation rating: 0.0/10 > > **Pros**: I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though. > > **Cons**: The user interface could be a bit more user friendly. > > We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries. Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk. ----- ### "Outstanding Product for Restaurants, Built to Scale" — 5.0/5 > **Dave** | *19 March 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones \[SENSITIVE CONTENT HIDDEN\] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more. > > **Cons**: I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager \[SENSITIVE CONTENT HIDDEN\], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful. > > Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal. ----- ### "The most amazing reward program for business" — 5.0/5 > **Paula** | *11 August 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation > > **Cons**: I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers. > > MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/53533/tapmango?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/53533/tapmango) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data