--- description: Review of contactSPACE Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: contactSPACE | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [contactSPACE](/software/53537/contactspace) # contactSPACE Canonical: https://www.softwareadvice.ie/software/53537/contactspace Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/53537/contactspace?page=2) > contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting. The application include a dashboard module which enables managers to monitor live calls, evaluate client sentiments and guide agents through barging or whispering. Its smart dialer feature helps users automate multiple call dialing and perform skill-based routing. Supervisors can manage call queues, create interactive voice response (IVR) and route inquiries in real-time. contactSPACE integrates with third-party platforms such as Salesforce, Zoho, Hubspot, Infusionsoft, Microsoft Dynamics, SugarCRM, Stripe, MYOB, Bpoint, SecurePay, Paycorp, ANZ eGate, Flow2cash and Merchant Warrior. The solution is available on a monthly subscription and support is provided via phone, email and chat. > > Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 11 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: contactSPACE - **Location**: North Sydney, Australia - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$150.00 - **Pricing model**: Per Feature - **Pricing Details**: Bronze - up to 3 concurrent users: $199/month Silver - 10+ concurrent users: $109 per user, per month Gold: $249 per user, per month - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Indonesia, Ireland, Israel, Italy, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (15 total) - Amazon Connect - Blackbaud CRM - Blackbaud Financial Edge NXT - Campaign Monitor by Marigold - HubSpot CRM - Keap - NetSuite - Salesforce Platform - Salesforce Sales Cloud - SugarCRM - Twilio - Twilio Flex - Zendesk Suite - Zoho CRM - Zoom Contact Center ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (314 reviews) 3. [Ricochet360](https://www.softwareadvice.ie/software/183895/ricochet360) — 4.8/5 (82 reviews) 4. [Five9](https://www.softwareadvice.ie/software/20063/five9) — 4.2/5 (481 reviews) 5. [LeadDesk](https://www.softwareadvice.ie/software/450657/LeadDesk) — 4.8/5 (13 reviews) ## Reviews ### "Easy to use CCaaS solution" — 5.0/5 > **Paul** | *1 December 2019* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and ability adapt to a consistently changing business environment > > **Cons**: Could improve the dashboard refresh rate > > Good experience thus far and would recommend ContactSPACE ----- ### "contactSPACE Review" — 4.0/5 > **Michael** | *25 November 2019* | Fund-Raising | Recommendation rating: 8.0/10 > > **Pros**: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up. > > **Cons**: There's nothing that sticks out about the software its self that I would say 'I don't like that". > > Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development. ----- ### "Good System, Unethical Business Operation" — 5.0/5 > **Chris** | *25 August 2021* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: System was overall great in terms of functionality. > > **Cons**: Customer Service was unethical and was not applied as per contractual terms. > > The system ContactSpace was provided was great and suited our requirements without fault. However, the application of commercial terms by ContactSpace was highly unethical. When advised we were considering two options for our calling platform, ContactSpace were reasonable in their offer of a 3-month opt-out period under the 12-month contract option. After 3 months of use, which I cannot fault, we advised that the opt-out would be triggered, due to our previous platforms flexibility to increase/decrease the number of callers as required, which ContactSpace did not provide. After being advised of our intention to either reduce the allocated number of user licenses or opt-out the following month (June), ContactSpace failed to accept our position and instead hounded with numerous up-sale calls. Despite contractual terms dictating that monthly use it to be paid in advance and our offer to settle invoices up to the final month of use, June, ContactSpace has sought to hold our organisation accountable for payment many months after use has been terminated. Best to consider the above for small businesses prior to selecting ContactSpace as a service provider. ----- ### "WWF-Australia" — 5.0/5 > **James** | *29 March 2020* | Fund-Raising | Recommendation rating: 10.0/10 > > **Pros**: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems. > > **Cons**: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS. > > Excellent experience thus far, especially in regards customer service from \[SENSITIVE CONTENT HIDDEN\] and technical support team. ----- ### "Fantastic Outbound Solution" — 5.0/5 > **Chris** | *27 November 2019* | Fund-Raising | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable. > > **Cons**: Report and dashboard customisation limited. > > Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/53537/contactspace?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/53537/contactspace) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data