---
description: Review of ChatMitra Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ChatMitra | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [ChatMitra](/software/535912/ChatMitra)

# ChatMitra

Canonical: https://www.softwareadvice.ie/software/535912/ChatMitra

> ChatMitra is a platform built on the WhatsApp Business API, designed to help businesses manage customer communications through Meta-approved infrastructure. It supports businesses across sectors such as e-commerce, logistics, real estate, finance, food services, and manufacturing. As an Official Meta Business Partner, it provides verified access to WhatsApp Business API features for businesses looking to expand customer engagement beyond the standard WhatsApp Business application.

The platform includes AI-powered chatbots with a drag-and-drop builder that does not require coding knowledge, enabling automated customer responses at all times. It offers multi-agent live chat functionality, allowing multiple team members to manage conversations on a single WhatsApp Business number. Features include smart routing and conversation assignment. Bulk broadcasting is supported through CSV imports, with pre-approved message templates available for notifications, marketing, and authentication. A dashboard provides real-time analytics for tracking delivery rates, read rates, click-through rates, and customer engagement metrics.

ChatMitra adheres to enterprise-grade security standards, including SOC 2 and GDPR compliance, AES-256 encryption, and multi-factor authentication. It includes role-based access control for managing team permissions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ChatMitra

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Chat Mitra offers flexible and affordable WhatsApp automation pricing for businesses of all sizes. The platform is designed to help startups, SMEs, agencies, and enterprises automate customer communication, lead generation, support, and engagement through the WhatsApp Business API.

The Starter Plan is free to get started and uses a simple pay-per-conversation pricing model. Businesses only pay ₹0.20 per conversation plus applicable Meta charges. This plan includes WhatsApp Business API access, onboarding support, broadcasting tools, contact management, campaign tracking, message templates, and basic automation features.

The Pro Plan is designed for businesses that require advanced automation and AI-powered communication. It is priced at ₹999 per month plus ₹0.20 per conversation and Meta charges. In addition to all Starter Plan features, the Pro Plan includes AI chatbot automation, auto replies, webhook integrations, API access for sending messages directly from websites or internal systems, advanced workflows, and developer integrations.

Chat Mitra provides scalable pricing that allows businesses to start small and grow based on usage requirements without large upfront costs. Meta conversation charges are billed separately as per WhatsApp Business pricing policies.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Hindi
- **Available Countries**: India

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

## Integrations (5 total)

- Google Sheets
- Razorpay
- Shopify
- Shopify Plus
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/535912/ChatMitra)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/535912-ChatMitra/> |
| en-AU | <https://www.softwareadvice.com.au/software/535912/ChatMitra> |
| en-GB | <https://www.softwareadvice.co.uk/software/535912/ChatMitra> |
| en-IE | <https://www.softwareadvice.ie/software/535912/ChatMitra> |
| en-NZ | <https://www.softwareadvice.co.nz/software/535912/ChatMitra> |

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