---
description: Review of FyneDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: FyneDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [FyneDesk](/software/538155/FyneDesk)

# FyneDesk

Canonical: https://www.softwareadvice.ie/software/538155/FyneDesk

> FyneDesk (fynedesk.io) is an AI-powered ticketing platform designed to help organizations manage and resolve requests from customers, clients, employees, and partners. It is used by support teams, IT departments, human resources, agencies, and service-based businesses to organize and track incoming requests efficiently. The platform is suitable for various organizations, including e-commerce stores, managed service providers, insurance brokers, marketing agencies, and internal helpdesks, to prevent requests from being overlooked in email threads or chat messages.

The platform includes AI-driven ticket management features that summarize incoming requests, suggest solutions, and draft responses to assist agents in resolving issues. It offers a branded client support portal where users can submit tickets, track updates, and access a knowledge base without needing an account. Emails sent to a designated support address are automatically converted into tickets and assigned to agents based on round-robin, workload balancing, or skill-based rules. Custom fields with dependent and conditional logic enable teams to collect specific information required for resolution, while automation features handle actions such as escalations and status updates based on predefined rules.

FyneDesk provides real-time reporting and analytics dashboards to monitor service level agreement compliance and team performance metrics. It includes asset management tools for tracking equipment and devices associated with customers and clients. Bulk actions allow teams to update multiple tickets simultaneously, and data can be exported in CSV format. Webhooks enable the platform to connect with external tools to send real-time ticket updates.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: FyneDesk

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: The Free plan is available with no time limit, and no credit card is required to access it. The Pro plan requires contacting sales for pricing details, and it is very generous compared to the competitors.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Brazilian Portuguese, Czech, Danish, English, European Portuguese, German, Portuguese, Spanish
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 208 more

## Features

- Change Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Management
- Machine Learning
- Multi-Channel Communication
- Natural Language Processing
- Problem Management
- Service Request Management
- Support Ticket Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/538155/FyneDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/538155-FyneDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/538155/FyneDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/538155/FyneDesk> |
| en-IE | <https://www.softwareadvice.ie/software/538155/FyneDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/538155/FyneDesk> |

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