---
description: Review of FeedMetrics Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: FeedMetrics | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [FeedMetrics](/software/538490/FeedMetrics)

# FeedMetrics

Canonical: https://www.softwareadvice.ie/software/538490/FeedMetrics

> FeedMetrics is an artificial intelligence-powered platform designed for managing feedback and complaints. It automates the collection, analysis, and resolution of feedback from customers and employees. The platform is used by organizations across industries such as retail, financial services, education, professional services, and software companies. Teams in areas such as product development, customer experience, human resources, and leadership use it to address issues that could lead to customer or employee turnover.

The platform gathers structured and unstructured feedback through surveys, campaigns, and a centralized complaint hub. Automated sentiment analysis identifies recurring themes and potential risks, while a prioritization system highlights critical issues. Automated workflows route feedback, send notifications, and assign tasks based on priority and risk. Real-time analytics and artificial intelligence provide insights to help teams focus on urgent matters.

FeedMetrics supports customer and employee experience management within a single platform. Its resolution system helps teams address issues, recognize patterns, and improve organizational experiences. Multi-channel campaign management enables targeted surveys and ongoing feedback collection without overwhelming respondents. The platform also promotes cross-department collaboration by providing visibility into feedback and helping prevent issues from escalating.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: FeedMetrics

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: feedmetrics, offers flexible subscription-based pricing designed to support growing teams as well as enterprise operations.

Our pricing structure is based on usage, features, and organizational scale allowing businesses to choose a plan that fits their operational needs.

Pricing Model

Monthly and annual subscription options

Scalable pricing based on:

Feedback and survey volume

Custom enterprise pricing available for multi-location and large organizations

Plan Structure

Essentials Plan
Ideal for small teams starting with structured feedback collection and basic complaint tracking.

Includes:

Feedback collection

Survey builder

Basic dashboard reporting

Complaint tracking

Growth Plan
Designed for growing organizations requiring automation and deeper insights.

Includes:

Advanced analytics

Escalation rule automation

SLA monitoring

Department-level performance views

Customer Experience Index (CXI)

Enterprise Plan
Built for larger organizations with complex workflows and multi-location operations.

Includes:

Advanced automation workflows

Role-based access controls

Multi-branch reporting

Priority support

Custom integrations

Dedicated onboarding

Free Trial

FT offers a free trial so teams can evaluate the platform before committing.
Live demos and guided onboarding sessions are also available upon request.

Implementation \& Support

Quick setup with guided onboarding

No complex technical implementation required

Dedicated support for Growth and Enterprise plans

Training resources available

Contract Flexibility

No long-term lock-in for standard plans

Annual plans available at discounted rates

Custom agreements for enterprise customers
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, India, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Marketing
- Email Reminders
- Feedback Management
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Negative Feedback Management
- Pulse Surveys
- Question Library
- Real-Time Analytics
- Reminders

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)

## Related Categories

- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [360 Degree Feedback Software](https://www.softwareadvice.ie/directory/2081/360-degree-feedback/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/538490/FeedMetrics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/538490-FeedMetrics/> |
| en-AU | <https://www.softwareadvice.com.au/software/538490/FeedMetrics> |
| en-GB | <https://www.softwareadvice.co.uk/software/538490/FeedMetrics> |
| en-IE | <https://www.softwareadvice.ie/software/538490/FeedMetrics> |
| en-NZ | <https://www.softwareadvice.co.nz/software/538490/FeedMetrics> |

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