---
description: Review of Agent360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agent360 | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Agent360](/software/540505/Agent360)

# Agent360

Canonical: https://www.softwareadvice.ie/software/540505/Agent360

> Agent360 is an AI-powered receptionist platform designed to handle business calls at all hours with instant response capabilities. It is used across various industries such as law firms, healthcare practices, HVAC companies, restaurants, insurance agencies, wealth management firms, property management companies, and professional services organizations. The platform manages routine inquiries and complex intake scenarios to support continuous client communication.

It integrates multiple customer support functions into one system, including live chat, AI chatbots, ticketing systems, voice support, knowledge base management, and customer satisfaction surveys. The AI receptionist schedules appointments, transfers calls, takes messages, and qualifies leads using industry-specific training. When unable to answer a question, it transfers the conversation to human agents with full context. Additional features include outbound calling for appointment reminders, follow-ups, and customer surveys.

The platform operates on secure infrastructure with encryption, SOC 2 compliance, and GDPR-ready data handling protocols. It ensures tenant isolation to protect customer data, which is not used to train models for other clients. A real-time analytics dashboard provides insights into support operations, response times, and performance metrics across communication channels. Setup and onboarding are completed through guided configuration without requiring coding expertise.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Agent360

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Agent360 AI Virtual Receptionist – Pricing
Agent360 offers simple, transparent, call-based pricing across four plans (billed quarterly):
Essential – $99/mo
60 calls/month (~2/day) | $1.65 effective cost/call | $1.50/call overage
Includes: 24/7 AI call answering, lead qualification \& intake, appointment booking, SMS confirmation, CRM sync
Scale – $350/mo
400 calls/month (~13/day) | $0.88 effective cost/call | $1.25/call overage
Includes: Everything in Essential + higher volume capacity, priority support, custom intake scripts, bilingual support
Unlimited – $1,400/mo (Most Popular)
2,000 calls/month (~67/day) | $0.70 effective cost/call | $1.00/call overage
Includes: Everything in Scale + dedicated success manager, advanced analytics, API access, custom integrations, human escalation
Bonus: AI Chat widget + "Start a Call" website widget included at no extra cost
Enterprise – Custom Pricing
Custom call volume | Dedicated support | SLA guarantees | Custom workflows | Multi-location support
All plans include core features: 24/7 AI receptionist, lead qualification, appointment booking, SMS confirmations, and CRM sync. No hidden fees — overages are charged per call beyond the monthly limit.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Canada, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Customer Communication
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Support Ticket Management
- Widgets

## Integrations (3 total)

- Clio
- Filevine
- Litify

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [UChat](https://www.softwareadvice.ie/software/335425/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (808 reviews)
3. [Denser AI](https://www.softwareadvice.ie/software/442914/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (80 reviews)
5. [Glassix](https://www.softwareadvice.ie/software/419790/glassix) — 5.0/5 (103 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/540505/Agent360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/540505-Agent360/> |
| en-AU | <https://www.softwareadvice.com.au/software/540505/Agent360> |
| en-GB | <https://www.softwareadvice.co.uk/software/540505/Agent360> |
| en-IE | <https://www.softwareadvice.ie/software/540505/Agent360> |
| en-NZ | <https://www.softwareadvice.co.nz/software/540505/Agent360> |

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