---
description: Review of Helpdesk MX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpdesk MX | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Helpdesk MX](/software/541422/Helpdesk-MX)

# Helpdesk MX

Canonical: https://www.softwareadvice.ie/software/541422/Helpdesk-MX

> Helpdesk MX is a customer support platform designed to consolidate email, live chat, and contact form requests into a single workspace. It is suitable for e-commerce businesses managing one or multiple storefronts. The platform helps teams manage customer service operations across various channels while maintaining visibility into customer interactions and order history.

The platform features a unified inbox that organizes all customer communications as tickets in one list, reducing the need to switch between tools. A live chat feature allows real-time conversations through a customizable widget that aligns with store branding. Conversation history and customer details are displayed alongside messages. Workflow automation manages routine tasks using rules to assign tickets, update statuses, close inactive conversations, and initiate follow-ups. Tickets can be organized into queues for specific departments or teams, such as Sales, Support, or Returns, with filtered views for each group. Order details, refunds, and customer history are accessible within tickets to provide context for resolving issues.

Custom fields and views enable ticket filtering and routing based on store-specific values, product lines, or issue types. Automation capabilities can be extended using JavaScript-based scripts to interact with external systems, combine data, and execute workflows triggered by ticket events or scheduled checks. Canned responses allow teams to use saved templates for quicker replies. The platform’s omnichannel structure ensures that requests from email, chat, or contact forms are managed within the same support process with full visibility and tracking.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Helpdesk MX & Live Chat

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Helpdesk MX offers a Free plan with no cost and a Premium plan described as "coming soon" with no pricing details. The Free plan includes robust features for customer support, and no credit card is required to access it. The Premium plan is not yet available, and its pricing, payment frequency, and model are unspecified. Numeric pricing values are not provided for either plan. Additional research or direct contact with Helpdesk MX is recommended for further details on the Premium plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Ukrainian
- **Available Countries**: Brazil, Canada, France, Germany, Italy, Netherlands, Poland, Portugal, United Kingdom, United States

## Features

- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Multi-Channel Communication
- Offline Form
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16359 reviews)
2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/541422/Helpdesk-MX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/541422-Helpdesk-MX/> |
| en-AU | <https://www.softwareadvice.com.au/software/541422/Helpdesk-MX> |
| en-GB | <https://www.softwareadvice.co.uk/software/541422/Helpdesk-MX> |
| en-IE | <https://www.softwareadvice.ie/software/541422/Helpdesk-MX> |
| en-NZ | <https://www.softwareadvice.co.nz/software/541422/Helpdesk-MX> |

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