--- description: Review of UXPressia Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UXPressia | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Personalization Software](/directory/4276/personalization/software) > [UXPressia](/software/54637/uxpressia) # UXPressia Canonical: https://www.softwareadvice.ie/software/54637/uxpressia Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/54637/uxpressia?page=2) > UXPressia is a cloud-based customer experience mapping platform that helps small to large businesses design customer journey maps, personas, and impact maps in a centralized, collaborative workspace. Teams use it to gain insight into customer interactions across channels and work together with stakeholders in real time. Notable features include AI-generated journey maps and personas from research data, an AI persona chat for testing ideas and validating assumptions, and Reports for surfacing insights across the workspace. Teams can create custom persona types, add several personas to a single journey, and organize related initiatives with Design View. Journeys can be personalized with images, documents, videos, research data, and customer quotes, then exported as PNG, PDF, or other formats. Role-based team management and customizable branding support collaboration across larger teams. Integrations include Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, and Qualtrics. For teams that need more advanced AI capabilities, AI Boost is available as a premium add-on. It includes group chats with several personas at once for AI-powered focus groups, source traceability that links AI-generated content back to the original research it came from, a multi-model AI engine to choose between OpenAI, Claude, and Gemini, and MCP integration to connect UXPressia's data to external AI tools and agents. UXPressia is available on a free plan with limited functionality, as well as Pro, Business, and Enterprise plans. > > Verdict: Rated **4.8/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 80 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UXPressia - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: FREE: $0 Forever free PRO: $36/month per user BUSINESS: $95/month per user ENTERPRISE: Contact UXPressia AI Boost Add-On: Contact UXPressia - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - Action Management - Alerts/Notifications - Brainstorming - Collaboration Tools - Commenting/Notes - Customer Experience Management - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Customer Touchpoints - Customisable Branding - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Experience Management - Feedback Management - For Websites ## Integrations (6 total) - Azure DevOps - Google Sheets - Jira - Microsoft Teams - Mixpanel - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) ## Related Categories - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) - [User Experience (UX) Apps](https://www.softwareadvice.ie/directory/4258/ux/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [Miro](https://www.softwareadvice.ie/software/169786/miro) — 4.7/5 (1699 reviews) 2. [Lucky Orange](https://www.softwareadvice.ie/software/324513/lucky-orange) — 4.7/5 (266 reviews) 3. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (545 reviews) 4. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17676 reviews) 5. [Indeemo](https://www.softwareadvice.ie/software/230311/indeemo) — 4.8/5 (46 reviews) ## Reviews ### "Intuitive Personas to Process Mapping" — 5.0/5 > **Vitali** | *6 September 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit. > > **Cons**: I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified. ----- ### "Easy to Use and Quick to Adopt" — 4.0/5 > **Verified Reviewer** | *26 January 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier. > > **Cons**: Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better. > > Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start. ----- ### "frustrating experience" — 1.0/5 > **Anna** | *13 February 2021* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it > > **Cons**: I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem. > > they are trickers ----- ### "Intuitive and reliable; knowing future problems without having to face them yet" — 5.0/5 > **Verified Reviewer** | *9 October 2018* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style. > > **Cons**: The price is a little high for individual use. Also, it seems that integration with other software is not available. ----- ### "UXPressia for Work" — 5.0/5 > **Kseniya** | *5 August 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I do love that I can easily setup a new User Journey and it will professionally\! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity > > **Cons**: I now that the UXPressia team works hard to make designers \& marketing team life easier, still some functions to be enhanced. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/54637/uxpressia?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/54637/uxpressia) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data