--- description: Review of UXPressia Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UXPressia | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Personalization Software](/directory/4276/personalization/software) > [UXPressia](/software/54637/uxpressia) # UXPressia Canonical: https://www.softwareadvice.ie/software/54637/uxpressia Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/54637/uxpressia?page=2) > Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time. Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats. Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions. > > Verdict: Rated **4.8/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 80 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UXPressia - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: FREE: $0 Forever free PRO: $36/month per user BUSINESS: $95/month per user ENTERPRISE: Contact UXPressia - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Action Management - Brainstorming - Collaboration Tools - Commenting/Notes - Customer Experience Management - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Customer Touchpoints - Customisable Branding - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Experience Management - Feedback Management - For Websites - Map Creation - Map Sharing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) ## Related Categories - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) - [User Experience (UX) Apps](https://www.softwareadvice.ie/directory/4258/ux/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [Miro](https://www.softwareadvice.ie/software/169786/miro) — 4.7/5 (1680 reviews) 2. [Hotjar](https://www.softwareadvice.ie/software/136486/hotjar) — 4.6/5 (539 reviews) 3. [Indeemo](https://www.softwareadvice.ie/software/230311/indeemo) — 4.8/5 (45 reviews) 4. [Lucky Orange](https://www.softwareadvice.ie/software/324513/lucky-orange) — 4.7/5 (260 reviews) 5. [Smaply](https://www.softwareadvice.ie/software/90508/smaply) — 4.4/5 (20 reviews) ## Reviews ### "Intuitive Personas to Process Mapping" — 5.0/5 > **Vitali** | *6 September 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit. > > **Cons**: I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified. ----- ### "Easy to Use and Quick to Adopt" — 4.0/5 > **Verified Reviewer** | *26 January 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier. > > **Cons**: Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better. > > Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start. ----- ### "frustrating experience" — 1.0/5 > **Anna** | *13 February 2021* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it > > **Cons**: I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem. > > they are trickers ----- ### "Intuitive and reliable; knowing future problems without having to face them yet" — 5.0/5 > **Verified Reviewer** | *9 October 2018* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style. > > **Cons**: The price is a little high for individual use. Also, it seems that integration with other software is not available. ----- ### "UXPressia for Work" — 5.0/5 > **Kseniya** | *5 August 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I do love that I can easily setup a new User Journey and it will professionally\! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity > > **Cons**: I now that the UXPressia team works hard to make designers \& marketing team life easier, still some functions to be enhanced. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/54637/uxpressia?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/54637/uxpressia) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data