---
description: Review of SoftDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SoftDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [SoftDesk](/software/546926/SoftDesk)

# SoftDesk

Canonical: https://www.softwareadvice.ie/software/546926/SoftDesk

> SoftDesk is an AI-powered help desk platform designed to automate customer support through chat and email channels. It is used by organizations of various sizes to manage customer inquiries efficiently.

The platform includes an AI agent that operates continuously to respond to customer questions in real time. It learns from content sources such as URLs, PDFs, and text documents to build knowledge about specific topics. Support teams can pause the AI to handle conversations manually and resume automated responses as needed. A unified inbox consolidates chat and email communications, while visitor intelligence features provide real-time insights about website visitors, including location, device type, and browsing behavior. The support widget can be customized to match brand preferences, including adjustments to colors, icons, positioning, and pre-chat fields.

The platform is installed on websites using a single line of code. It supports unlimited conversations, with AI message limits varying based on the subscription plan. Higher-tier plans include additional features such as SMS and WhatsApp communication, API access, single sign-on authentication, and service level agreement options.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Maxprog
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Pricing values are available in USD. License types defined by the number of agents allowed per plan.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more

## Features

- Automated Routing
- Chat/Messaging
- Chatbot
- Customer Database
- Customisable Branding
- Email Management
- Generative AI
- Help Desk Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Ticket Management
- Website Integration
- Widgets

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1133 reviews)
5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/546926/SoftDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/546926-SoftDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/546926/SoftDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/546926/SoftDesk> |
| en-IE | <https://www.softwareadvice.ie/software/546926/SoftDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/546926/SoftDesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"SoftDesk","description":"SoftDesk is an AI-powered help desk platform designed to automate customer support through chat and email channels. It is used by organizations of various sizes to manage customer inquiries efficiently.\n\nThe platform includes an AI agent that operates continuously to respond to customer questions in real time. It learns from content sources such as URLs, PDFs, and text documents to build knowledge about specific topics. Support teams can pause the AI to handle conversations manually and resume automated responses as needed. A unified inbox consolidates chat and email communications, while visitor intelligence features provide real-time insights about website visitors, including location, device type, and browsing behavior. The support widget can be customized to match brand preferences, including adjustments to colors, icons, positioning, and pre-chat fields.\n\nThe platform is installed on websites using a single line of code. It supports unlimited conversations, with AI message limits varying based on the subscription plan. Higher-tier plans include additional features such as SMS and WhatsApp communication, API access, single sign-on authentication, and service level agreement options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a35cf7d-3e28-43a3-b0e0-c8acae87d8bf.png","url":"https://www.softwareadvice.ie/software/546926/SoftDesk","@id":"https://www.softwareadvice.ie/software/546926/SoftDesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/software/546926/SoftDesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"SoftDesk","position":3,"item":"/software/546926/SoftDesk","@type":"ListItem"}]}]}
</script>