---
description: Review of NEO Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NEO | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [NEO](/software/547953/NEO)

# NEO

Canonical: https://www.softwareadvice.ie/software/547953/NEO

> NEO is an enterprise platform that uses AI-powered virtual receptionists to automate inbound call handling. It supports intelligent voice agents, smart call routing, and IVR flow management. The platform is designed for industries such as contact centers, healthcare, legal, dental, and hospitality, where automated customer service and compliance are priorities. It helps organizations manage high call volumes while adhering to data privacy regulations across various jurisdictions.

The platform includes customizable AI voice agents with options for multiple text-to-speech voices, languages, and natural language processing providers. A centralized dashboard offers real-time analytics, providing insights into call volume trends, call durations, cost tracking, and live call monitoring. Calls are automatically transcribed using speech-to-text technology and logged with details such as caller information, duration, cost, and status. These records can be searched, filtered, and exported in CSV format. Additional features include phone number provisioning, per-line agent assignment, team management with role-based access control, and support for exporting data.

NEO is designed to meet compliance standards such as HIPAA, PIPEDA, PHIPA, and GDPR. Security measures include AES-256 encryption, TLS 1.3 protocol, multi-factor authentication, and audit logging. Call records and transcriptions are stored with compliance-ready audit trails to support quality reviews and regulatory requirements.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Pentabay

## Commercial Context

- **Starting Price**: US$0.35
- **Pricing model**: Usage Based
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI/Machine Learning
- Chatbot
- Communication Management
- Monitoring
- Natural Language Processing
- Real-Time Monitoring
- Reporting/Analytics
- Speech Recognition
- Speech Synthesis

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [UChat](https://www.softwareadvice.ie/software/335425/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (808 reviews)
3. [Denser AI](https://www.softwareadvice.ie/software/442914/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (80 reviews)
5. [Glassix](https://www.softwareadvice.ie/software/419790/glassix) — 5.0/5 (103 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/547953/NEO)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/547953-NEO/> |
| en-AU | <https://www.softwareadvice.com.au/software/547953/NEO> |
| en-GB | <https://www.softwareadvice.co.uk/software/547953/NEO> |
| en-IE | <https://www.softwareadvice.ie/software/547953/NEO> |
| en-NZ | <https://www.softwareadvice.co.nz/software/547953/NEO> |

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