---
description: Review of CallBack HVAC Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CallBack HVAC | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Lead Generation Software](/directory/1674/lead-generation/software) > [CallBack HVAC](/software/550522/CallBack-HVAC)

# CallBack HVAC

Canonical: https://www.softwareadvice.ie/software/550522/CallBack-HVAC

> CallBack HVAC is a call management software designed for heating, ventilation, and air conditioning businesses. It helps contractors manage inbound calls, addressing challenges such as missed calls that can lead to lost opportunities. The software is suitable for businesses of various sizes, from small teams to larger operations requiring after-hours coverage, overflow support, or faster callback processes.

The platform includes an AI-powered customer service feature that can answer calls after approval. It records caller details such as name, phone number, service address, issue description, urgency level, and callback preference. If a call is missed, the system sends an automated text message to capture the lead before it goes to voicemail. A lead management dashboard provides tools such as two-way SMS communication, urgency indicators, and a callback queue system for prioritizing high-urgency jobs. Other features include business hours settings with timezone support, customizable message templates, call outcome tracking, recovery rate monitoring, and CSV export options.

The software supports bilingual communication in English and Spanish. It includes tools for managing text messaging opt-outs in compliance with regulations. Caller detail records track answered, captured, and recovered calls, offering insights into call handling performance. The platform operates on a subscription basis and works with an existing Twilio account, allowing businesses to maintain control of their phone numbers and data.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CallBack HVAC

## Commercial Context

- **Starting Price**: US$149.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: CallBack HVAC starts with a 14-day self-guided trial. The base plan is $149/month after the trial. It includes the 24/7 HVAC answer-or-capture call flow, caller detail records, urgency flags, missed-call text-back, callback queue, two-way SMS conversation management, lead dashboard with recovery rate tracking, business hours/timezone controls, custom message templates, bring your own Twilio number, TCPA STOP/START opt-out compliance, and CSV export of leads. Setup help is available if needed, and AI CSR add-ons are manually approved.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- CRM
- Contact Database
- Data Import/Export
- Email Marketing
- Lead Capture
- Lead Management
- Prospecting Tools
- Reporting & Statistics

## Integrations (1 total)

- Twilio

## Support Options

- Email/Help Desk

## Category

- [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/550522/CallBack-HVAC)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/550522-CallBack-HVAC/> |
| en-AU | <https://www.softwareadvice.com.au/software/550522/CallBack-HVAC> |
| en-GB | <https://www.softwareadvice.co.uk/software/550522/CallBack-HVAC> |
| en-IE | <https://www.softwareadvice.ie/software/550522/CallBack-HVAC> |
| en-NZ | <https://www.softwareadvice.co.nz/software/550522/CallBack-HVAC> |

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