--- description: Review of CIS Utility Billing Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CIS Utility Billing | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Utility Billing Software](/directory/4542/utility-billing/software) > [CIS Utility Billing](/software/55257/cis-utility-billing) # CIS Utility Billing Canonical: https://www.softwareadvice.ie/software/55257/cis-utility-billing Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/55257/cis-utility-billing?page=2) > CUSI (Continental Utility Solutions, Inc.) provides comprehensive software solutions designed specifically for utility companies, enabling them to streamline their operations, improve customer service, and enhance overall efficiency. Our suite of products is tailored to meet the unique needs of utilities, covering customer billing, service order management, meter data management, and more. CUSI’s flagship billing software offers robust functionalities to manage customer accounts, billing cycles, and payment processing. The system ensures accurate and timely invoicing, reducing errors and improving revenue collection. Our software also simplifies the creation, assignment, and tracking of service orders, helping utilities efficiently manage field operations and ensuring timely responses to customer requests and maintenance activities. CUSI’s platform integrates seamlessly with various meter reading technologies, providing real-time data that enhances usage tracking and billing accuracy. This integration supports advanced metering infrastructure (AMI) and helps utilities monitor consumption patterns. Additionally, the platform includes tools for personalized notifications, online self-service portals, and mobile field solutions that enhance customer interaction and satisfaction. Customers can view bills, make payments, and access usage data conveniently. Our software provides powerful reporting and analytics tools that enable utilities to gain valuable insights from their data. This feature supports data-driven decision-making and helps identify areas for operational improvement. What makes CUSI unique is our focus on security and compliance. Security is a top priority at CUSI. Our software employs state-of-the-art encryption and security protocols to protect sensitive customer and operational data. We are one of the few utility software solution providers that is SOC compliant, ensuring adherence to stringent security standards and providing clients with peace of mind regarding data protection. CUSI’s software is highly configurable, allowing utilities to tailor the platform to their specific needs and processes. This flexibility ensures that our solutions can adapt to the unique challenges and requirements of each utility, driving operational excellence and responsiveness in a dynamic environment. Our platform supports seamless integration with other systems and technologies commonly used by utilities. This interoperability creates a cohesive operational environment, enhancing efficiency and reducing the complexity of managing multiple systems. By consolidating data and processes into a single, integrated platform, utilities achieve greater visibility and control over their operations. CUSI is committed to providing outstanding customer support and training. Our dedicated support team is available to assist with any issues or questions, offering prompt and effective solutions. We also provide comprehensive training programs to help utility staff become proficient in using our platform, ensuring a smooth transition and long-term success. CUSI is dedicated to continuous innovation and staying at the forefront of industry developments. Our solutions incorporate the latest technological advancements, ensuring that utilities can leverage cutting-edge tools and features to enhance their operations. Our commitment to innovation positions us as a leader in the utility software industry. CUSI’s comprehensive suite of products and services is designed to empower utility companies to deliver exceptional service to their customers while optimizing internal processes. Our focus on security, customization, integration, and customer support makes us a trusted partner for utilities seeking to enhance their operations and achieve their strategic goals. Partnering with CUSI means investing in a future of operational excellence, customer satisfaction, and technological innovation. > > Verdict: Rated **4.6/5** by 165 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 165 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Continental Utility Solutions - **Founded**: 1984 ## Commercial Context - **Starting Price**: US$0.35 - **Pricing Details**: Contact CUSI for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Mexico, United States ## Features - ACH Payment Processing - Accounting - Activity Dashboard - Automatic Backup - Billing & Invoicing - Commenting/Notes - Contact Database - Customer Management - Customisable Templates - Document Management - Electronic Payments - For Electricity - For Natural Gas - For Trash - For Water - Historical Reporting - Meter Data Management - Metered Billing - Non-Metered Billing - Online Payments ## Integrations (12 total) - AccuFund Accounting Suite - Badger - Elements XS - IBM Maximo Application Suite - MIP Accounting - Neptune - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage Intacct - Trimble Cityworks - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Utility Billing Software](https://www.softwareadvice.ie/directory/4542/utility-billing/software) ## Alternatives 1. [Submeter Billing](https://www.softwareadvice.ie/software/194506/submeter-billing) — 4.6/5 (54 reviews) 2. [Heartland Payments+](https://www.softwareadvice.ie/software/438858/heartland-payment-system) — 4.3/5 (132 reviews) 3. [Rural Billing](https://www.softwareadvice.ie/software/55710/rural-billing) — 4.9/5 (60 reviews) 4. [ExpenseLogic](https://www.softwareadvice.ie/software/456026/ExpenseLogic) — 4.8/5 (31 reviews) 5. [Zego](https://www.softwareadvice.ie/software/239716/zego) — 4.5/5 (82 reviews) ## Reviews ### "UMS is awesome" — 5.0/5 > **Alyssa** | *13 October 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: User friendly, great customer service , successful billing > > **Cons**: Doesn't have all the reports that we would like to see ----- ### "Great company" — 5.0/5 > **Joanna** | *13 October 2022* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Customer service help is great. Constantly working on improving their product > > **Cons**: Sometimes it takes a little long to get a call back > > Very friendly people ----- ### "UMS Review" — 3.0/5 > **Emilie** | *18 November 2013* > > Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that\! We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us. ----- ### "Review" — 4.0/5 > **Evelyn** | *13 October 2022* | Utilities | Recommendation rating: 5.0/10 > > **Pros**: Keeps track of billing, work orders, meter data, etc. > > **Cons**: We do not currently use this software as far as I am aware. ----- ### "One of the best decisions we have made\! Wish we had made it sooner\!" — 5.0/5 > **Pam** | *15 March 2016* > > I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/55257/cis-utility-billing?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/55257/cis-utility-billing) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data