--- description: Review of Business VoiceEdge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Business VoiceEdge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Business VoiceEdge](/software/5528/business-voiceedge) # Business VoiceEdge Canonical: https://www.softwareadvice.ie/software/5528/business-voiceedge Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5528/business-voiceedge?page=2) > Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets. Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos. > > Verdict: Rated **2.8/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 52 Reviews | | Ease of Use | 2.8/5 | Based on overall reviews | | Customer Support | 2.5/5 | Based on overall reviews | | Value for Money | 2.6/5 | Based on overall reviews | | Features | 2.8/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Comcast - **Location**: Philadelphia, US ## Commercial Context - **Starting Price**: US$29.95 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Notifications - Call Centre Management - Call Conferencing - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Screening - Contact Management - IVR - SIP Trunking - Unified Communications - Voicemail Transcription ## Category - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) - [SIP Trunking Providers Software](https://www.softwareadvice.ie/directory/425/sip-trunking/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (881 reviews) 2. [Weave](https://www.softwareadvice.ie/software/158992/weave) — 4.3/5 (672 reviews) 3. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) 4. [Zoom Phone](https://www.softwareadvice.ie/software/123022/zoom-phone) — 4.5/5 (244 reviews) 5. [Aircall](https://www.softwareadvice.ie/software/77031/aircall) — 4.2/5 (461 reviews) ## Reviews ### "Like being able to control the features" — 5.0/5 > **Sue** | *19 March 2019* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too\! > > **Cons**: While I like the setup now, it was difficult actually getting the portals and everyone setup. ----- ### "Stuck with you" — 4.0/5 > **Lili** | *14 November 2017* > > **Pros**: The software is easy to use for our small business. Comcast Business works better than AT\&T. We use the software daily and know we are getting a good deal for the service. > > **Cons**: We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service. ----- ### "Good with Caveats - Read if you are considering deploying" — 2.0/5 > **Michael** | *20 July 2018* | Management Consulting | Recommendation rating: 5.0/10 > > **Pros**: The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice. > > **Cons**: If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year. ----- ### "Business Voice" — 5.0/5 > **Natasha** | *16 August 2021* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts. > > **Cons**: The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in. ----- ### "Business edge" — 4.0/5 > **Yolonda** | *24 December 2018* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: I liked the fact that you can receive and leave messages for someone that's not available > > **Cons**: I didn't like the fact that I couldn't erase all the messages at one time you have to go in and delete them one by one ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5528/business-voiceedge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/5528/business-voiceedge) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data