--- description: Review of Business VoiceEdge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Business VoiceEdge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Business VoiceEdge](/software/5528/business-voiceedge) # Business VoiceEdge Canonical: https://www.softwareadvice.ie/software/5528/business-voiceedge Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5528/business-voiceedge?page=2) > Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets. Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos. > > Verdict: Rated **2.8/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 52 Reviews | | Ease of Use | 2.8/5 | Based on overall reviews | | Customer Support | 2.5/5 | Based on overall reviews | | Value for Money | 2.6/5 | Based on overall reviews | | Features | 2.8/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Comcast - **Location**: Philadelphia, US ## Commercial Context - **Starting Price**: US$29.95 - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Notifications - Call Centre Management - Call Conferencing - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Screening - Contact Management - IVR - SIP Trunking - Unified Communications - Voicemail Transcription ## Category - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) - [SIP Trunking Providers Software](https://www.softwareadvice.ie/directory/425/sip-trunking/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.softwareadvice.ie/software/397766/microsoft-teams) — 4.5/5 (11002 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 4. [Wildix](https://www.softwareadvice.ie/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.ie/software/101384/zoom) — 4.6/5 (14567 reviews) ## Reviews ### "Like being able to control the features" — 5.0/5 > **Sue** | *19 March 2019* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too\! > > **Cons**: While I like the setup now, it was difficult actually getting the portals and everyone setup. ----- ### "Stuck with you" — 4.0/5 > **Lili** | *14 November 2017* > > **Pros**: The software is easy to use for our small business. Comcast Business works better than AT\&T. We use the software daily and know we are getting a good deal for the service. > > **Cons**: We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service. ----- ### "Horrible" — 1.0/5 > **Josh** | *11 February 2021* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nothing about this service was good. From the sales team to the service. It's horrible > > **Cons**: I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast. > > horrible ----- ### "Business Voice" — 5.0/5 > **Natasha** | *16 August 2021* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts. > > **Cons**: The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in. ----- ### "Business edge" — 4.0/5 > **Yolonda** | *24 December 2018* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: I liked the fact that you can receive and leave messages for someone that's not available > > **Cons**: I didn't like the fact that I couldn't erase all the messages at one time you have to go in and delete them one by one ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/5528/business-voiceedge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/5528/business-voiceedge) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data