---
description: Review of customers.new Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: customers.new | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [customers.new](/software/554100/customers-new)

# customers.new

Canonical: https://www.softwareadvice.ie/software/554100/customers-new

> customers.new is an AI-powered conversational chatbot platform designed for small business owners who want to capture leads and understand visitor behavior around the clock. It integrates directly into an existing website and acts as a virtual assistant that greets visitors, answers questions in real time, and surfaces actionable intelligence about who's browsing and what they're interested in.

The platform trains itself on a business's website content during setup, so the AI can answer visitor questions in the brand's voice and tone. Once installed via a simple code snippet, the chatbot engages every website visitor 24/7, supporting both text and voice modes. When a visitor asks about services, pricing, or availability, the AI responds instantly and guides the conversation toward conversion. Every interaction is logged in a centralized AI Inbox, where business owners can view conversations in real time, monitor intent signals, and jump in to take over from the AI at any point. When the owner steps in, the AI goes on standby, and control can be returned to the assistant whenever needed.

customers.new automatically scores each conversation by intent level (High, Medium, Low) and surfaces signals such as how many times a visitor viewed pricing pages, how long they spent on key sections, whether they're a returning user, and company profile details. The platform tracks the full customer journey across the site, mapping which pages were visited, time spent, navigation path, traffic source, device info, and location. Session history shows total visits, pages viewed, and intent progression over time. 

The AI Inbox offers flexible filters and sorting. Conversations can be filtered by status (Active, Pending, Closed), intent level, last activity, or topic category (Sales, Support, General). Sorting options include Most Recent, Oldest First, Hot Leads First, High Intent
First, Longest Wait Time, Most Messages, and Name (A-Z), making it easy to prioritize follow-up on the most promising leads.

When a business owner identifies a promising conversation, they can purchase enriched data on that lead using credits. Enrichment reveals company information, contact details (email, phone), job title, LinkedIn and Twitter profiles, and location. Credit costs are: Reveal Company = 1
credit, Reveal Person Basics = 2 credits, Full Profile Enrichment = 5 credits. Charges apply only when data is successfully revealed, with enrichment accuracy running between 60 and 80 percent. Owners can also enrich one field at a time for more control.

The platform includes Knowledge Upgrades, a feature that lets business owners teach the AI new answers when it encounters unfamiliar questions. This continuously improves the bot's knowledge base, making it smarter and more accurate with every interaction. Custom tags (Marketing, Enterprise, VIP, Key Account) can be added to leads for easier organization and segmentation.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: customers.new

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per Feature (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, German, Japanese, Spanish
- **Available Countries**: United States

## Features

- Automated Responses
- Chatbot
- Code-free Development
- Customer Support
- Generative AI
- Intent Recognition
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Language
- Natural Language Processing
- Proactive Chat
- Workflow Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/554100/customers-new)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/554100-customers-new/> |
| en-AU | <https://www.softwareadvice.com.au/software/554100/customers-new> |
| en-GB | <https://www.softwareadvice.co.uk/software/554100/customers-new> |
| en-IE | <https://www.softwareadvice.ie/software/554100/customers-new> |
| en-NZ | <https://www.softwareadvice.co.nz/software/554100/customers-new> |

-----

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