About Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching. The solution offers integrations with Zendesk, Salesforce, Slack and many more. Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.
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Dialpad pricing

Dialpad does not have a free version but does offer a free trial. Dialpad paid version starts at US$15.00.

Starting Price:
US$15.00
Free Version:
No
Free trial:
Yes

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Dialpad Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.5
Customer Support
4.2
5 reviews of 490 View all reviews
Steven
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/11/2018

End-all for hosted phone / fax

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Tamesha
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/7/2020

I Love It!

Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Pros

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Cons

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Dialpad

I made the switch because the software worked but I still had to use other applications to help with the call. Such as previous notes and emails. I could not figure out how to separate my contacts and I did not feel efficient. I'm glad I made the switch. I feel more confident using DialPad.

Reasons for Switching to Dialpad

Initially the color of the company drew my intention. During the trial, I saw how functional Dialpad was. The application was easy to use, I like the way that I was guided to use the product as a new user. I was able to get set up in about 15 mintues. I was able to link my email, setup my phone settings, and import all of my contacts instantly. As the weeks went by, I realized that DialPad was a special tool that made my business thrive more vibrantly.
Milan
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 12/4/2023

Decent set of features but overpriced

Bad customer service that holds your account hostage if you want to cancel.

Pros

Configuration capabilities are there to set it up any way you want.

Cons

Customer service is atrocious. I am days into cancellation process and they are still holding my account hostage.

Nikhil
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2023

Amazing all-in-one communication and collaboration platform

My overall experience with Dialpad has been very positive. I have used the service for a few years and have always found it reliable and easy to use. The customer service team has always been very helpful when I have had questions. Additionally, the setup for conferences and other web meetings has been very streamlined, making it easy to jump into a meeting with very little effort. Overall, I am happy with Dialpad and would highly recommend it to others.

Pros

I liked that Dialpad is an all-in-one communication and collaboration platform. It allows you to make and receive business calls, join video conferencing and chat with co-workers, all from the same interface. The integration of all these features makes it extremely convenient and easy to use. And the prices are very reasonable compared to other similar products on the market.

Cons

The least liked aspect of Dialpad was that it is not always easy to find the specific features you want. The user interface can be overwhelming and it can take some time to get used to all the features and menus. Additionally, there have been some reports of technical difficulties, including dropped calls and poor sound quality.

Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 13/5/2020

Effective and helpful VOIP system with some quirks

I am pleased but want more reliability.

Pros

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Cons

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Dialpad

I wasn't getting support and features I desired plus too many down times in 2016.

Switched From

RingCentral MVP

Reasons for Switching to Dialpad

I wanted more reliable features when switching from laptop to cell phone.

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