Dialpad

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Pros

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Cons

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Alternatives Considered

Reasons for Choosing Dialpad

Switched From

Reasons for Switching to Dialpad

Pros

they are awful people do not recommend.

Cons

I would never write out things like this unless pushed to absolute limits. Dialpads structure for customer support is fraudulent. I spent over 2 months trying to cancel a membership, painfully slow responses, continually took unauthorised payments off my credit card and now gaslighting me when I asked for a refund saying they can't process payments after 3 days. They're dogs.

Pros

Cost compared to the market was good as they cut a good deal.

Cons

The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad being overwhelmed with new customers.

Alternatives Considered

Reasons for Choosing Dialpad

Switched From

Reasons for Switching to Dialpad

Pros

I like the call recording features where it records incoming and outgoing alot. It also has the ability for you to be able to see who, what, and when user that communicated with the callers. The communication for the mobile app matches with what is on the desktop and brower app. So if any of our team ever calls in sick, we can still see who spoke to the caller last.

Cons

I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.

Alternatives Considered

Reasons for Choosing Dialpad

Reasons for Switching to Dialpad