---
description: Review of HighEngage Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HighEngage | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [HighEngage](/software/555331/HighEngage)

# HighEngage

Canonical: https://www.softwareadvice.ie/software/555331/HighEngage

> HighEngage is an AI-powered tool designed to automate customer support by responding to inquiries, capturing lead information, and forwarding complex issues to human team members. It helps businesses manage customer interactions across digital channels while aiming to reduce support tickets and maintain consistent engagement.

The AI system uses business-specific data such as websites, documentation, and FAQs to deliver contextually accurate responses. It identifies customer intent and operates continuously across multiple channels. For inquiries beyond its capabilities, the system transfers conversations to live agents, including chat history and context. It also generates support tickets and aligns with existing helpdesk systems to support workflow continuity. The agent's tone, logic, and escalation settings can be tailored to meet specific business needs.

HighEngage includes analytics tools to track chat activity, monitor resolution rates, and identify customer intent trends. Teams can refine the AI's responses by addressing knowledge gaps and updating training data. The system collects lead details from customer interactions and shares qualified leads with sales teams for further engagement.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: HighEngage

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Autonomous Task Execution
- CRM Integration
- Communications Management
- Conversational AI
- Dashboard
- Data Security
- Human-in-the-loop (HITL)
- Interaction Tracking
- Knowledge Base Management
- Natural Language Processing
- Performance Metrics
- Third-Party Integration
- Ticket Management

## Integrations (5 total)

- Calendly
- Google Drive
- HubSpot CRM
- Pipedrive
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/555331/HighEngage)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/555331-HighEngage/> |
| en-AU | <https://www.softwareadvice.com.au/software/555331/HighEngage> |
| en-GB | <https://www.softwareadvice.co.uk/software/555331/HighEngage> |
| en-IE | <https://www.softwareadvice.ie/software/555331/HighEngage> |
| en-NZ | <https://www.softwareadvice.co.nz/software/555331/HighEngage> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.ie/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"HighEngage","description":"HighEngage is an AI-powered tool designed to automate customer support by responding to inquiries, capturing lead information, and forwarding complex issues to human team members. It helps businesses manage customer interactions across digital channels while aiming to reduce support tickets and maintain consistent engagement.\n\nThe AI system uses business-specific data such as websites, documentation, and FAQs to deliver contextually accurate responses. It identifies customer intent and operates continuously across multiple channels. For inquiries beyond its capabilities, the system transfers conversations to live agents, including chat history and context. It also generates support tickets and aligns with existing helpdesk systems to support workflow continuity. The agent's tone, logic, and escalation settings can be tailored to meet specific business needs.\n\nHighEngage includes analytics tools to track chat activity, monitor resolution rates, and identify customer intent trends. Teams can refine the AI's responses by addressing knowledge gaps and updating training data. The system collects lead details from customer interactions and shares qualified leads with sales teams for further engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77bcbd1c-d8e9-45e7-98b4-2b16bfac8479.png","url":"https://www.softwareadvice.ie/software/555331/HighEngage","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/555331/HighEngage#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Agents for Customer Support","position":2,"item":"/directory/5207/ai-agents-for-customer-support/software","@type":"ListItem"},{"name":"HighEngage","position":3,"item":"/software/555331/HighEngage","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/software/555331/HighEngage#breadcrumblist"}]}
</script>