---
description: Review of Hotline CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hotline CRM | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM for Small Business Software](/directory/489/small-business/software) > [Hotline CRM](/software/555679/Hotline)

# Hotline CRM

Canonical: https://www.softwareadvice.ie/software/555679/Hotline

> Hotline is a customer relationship management platform designed to operate within Telegram's forum topics interface. It is intended for support and sales teams to manage customer communications, sales workflows, and support tasks entirely within the Telegram ecosystem. The platform is suitable for teams of various sizes, from individuals to large groups managing high volumes of daily interactions across different industries.

The system connects to Telegram bots in parallel mode and personal Telegram accounts as separate device sessions. It supports an unlimited number of managers, operators, and customer conversations while retaining Telegram's native features such as photos, videos, files, voice messages, video messages, search, pins, notifications, and scheduled messages. Features include first-touch attribution, referral tracking, quick reply templates, mass mailing, contact segmentation, team analytics, and customer database export.

The platform is designed with privacy in mind, ensuring that message content remains within Telegram's infrastructure without being stored on external servers. It operates on Kubernetes infrastructure hosted in Google Cloud, with physical servers located in the Netherlands. It supports parallel connections and load distribution across multiple bots or accounts.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Hotline

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Russian, Spanish, Turkish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- API
- Alerts/Notifications
- Contact Management
- Data Import/Export
- Data Security
- Document Storage
- For Small Businesses
- Interaction Tracking
- Lead Capture
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access
- Quotes/Estimates
- Referral Tracking
- Reporting/Analytics
- Sales Pipeline Management
- Segmentation
- Task Management

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [CRM for Small Business Software](https://www.softwareadvice.ie/directory/489/small-business/software)

## Related Categories

- [CRM for Small Business Software](https://www.softwareadvice.ie/directory/489/small-business/software)
- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/555679/Hotline)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/555679-Hotline/> |
| en-AU | <https://www.softwareadvice.com.au/software/555679/Hotline> |
| en-GB | <https://www.softwareadvice.co.uk/software/555679/Hotline> |
| en-IE | <https://www.softwareadvice.ie/software/555679/Hotline> |
| en-NZ | <https://www.softwareadvice.co.nz/software/555679/Hotline> |

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