---
description: Review of Sevidesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sevidesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Sevidesk](/software/555952/Sevidesk)

# Sevidesk

Canonical: https://www.softwareadvice.ie/software/555952/Sevidesk

> Sevidesk is an AI-powered customer service platform designed to streamline ticket management and workflows. The platform offers AI chat, ticket creation, automatic assignment, and routing based on configurable rules. Teams can set business hours, service level agreements, and use canned responses for consistent communication. Role-based access control lets administrators define user permissions and team structures. The AI-powered smart reply system analyzes ticket history and knowledge base articles to suggest contextual responses while taking your custom instructions into consideration. Sevidesk supports multi-channel integration for centralized communication management. Automation tools enable workflows to respond to specific conditions, while analytics provide insights into performance. Bulk action capabilities and extensive documentation support teams in managing customer interactions efficiently.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sevidesk

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada, Cayman Islands, Chile, China and 79 more

## Features

- AI Copilot
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Event Triggered Actions
- Feedback Management
- Generative AI
- Help Desk Management
- Interaction Tracking

## Integrations (4 total)

- Microsoft Teams
- Shopify
- Slack
- Stripe

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/555952/Sevidesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/555952-Sevidesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/555952/Sevidesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/555952/Sevidesk> |
| en-IE | <https://www.softwareadvice.ie/software/555952/Sevidesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/555952/Sevidesk> |

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