--- description: Review of reOS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: reOS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [User Experience (UX) Apps](/directory/4258/ux/software) > [reOS](/software/557246/reOS) # reOS Canonical: https://www.softwareadvice.ie/software/557246/reOS > reOS is an operating system designed to manage the entire customer research lifecycle, from initial planning to measuring the impact of implemented changes. It is used by product teams, user experience researchers, customer experience professionals, and founders to conduct systematic research and track outcomes. The platform helps organizations centralize research operations and maintain connections between studies over time, particularly when managing large volumes of customer feedback from multiple channels. The platform includes the DIVE™ AI analysis pipeline, which processes research data through four stages: Decode, Improve, Validate, and Enrich. Insights generated through this system are traceable to their original sources, such as specific moments in interview recordings or lines in support tickets. Features include tools for planning studies with an AI research assistant, recruiting participants, conducting live or AI-moderated interviews, running prototype tests, and collecting feedback from sources such as support tickets, emails, forms, video recordings, and datasets. The Super Insights feature identifies patterns across past research projects and channels, enabling teams to build on previous findings. The platform complies with SOC 2 Type II, ISO 27001, ISO 42001, and GDPR standards for enterprise security. It offers features such as white-label domains, optional redaction of personally identifiable information, and single sign-on capabilities. Research coaching tools provide feedback after interviews to help teams refine their methodology and reduce bias in data collection. > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: reOS ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: reOS pricing is built around one idea: pay for the research you actually run. Every plan hosts your team and your data and includes a set of monthly usage credits. Beyond that, everything is metered transparently, so heavy fieldwork months cost more and quiet synthesis months cost almost nothing past your base price. Plans Researcher costs $49 a month and includes $15 in usage credits every month. You get up to 20 projects, up to 3 full seats (the people who run research), unlimited free viewers, a panel of up to 500 contacts, a repository of 10,000 items and 20 hours of video, and the full loop from plan to recruit to conduct to analyze to act. Good for individuals and small teams getting started. Team costs $199 a month and includes $60 in usage credits every month. It adds everything in Researcher plus unlimited projects, up to 15 full seats, a panel of up to 5,000 contacts, a repository of 100,000 items and 200 hours of video, and shared panel, repository, and super insights across the whole team. Enterprise is custom priced. It adds SOC 2 and GDPR compliance, PII removal, custom domain and white label, SSO, panel and repository at your scale, and a plan tailored to your volumes. Talk to sales for a number. There is no feature gating between tiers. The platform is the same on day one of Researcher as it is on Enterprise. Tiers differ in projects, seats, included credits, panel size, and storage, not in what the product can do. How usage works Your monthly base hosts your team, projects, panel, and repository, and grants a fixed amount of usage credits. Most features draw from that credit balance. If you run low mid-study, you top up any time, in any amount. No packs, no commitments. Every charge is itemized: you see the rate before you run and the line item after. Usage rates Metered by the minute: transcription of live sessions and uploaded recordings is $0.01 per minute. Hosted interviews (video calls hosted and recorded on reOS) are $0.04 per minute. The recording bot that joins Google Meet, Zoom, and Teams is $0.04 per minute. AI-moderated interviews, where the AI conducts and adapts live, are $0.20 per minute. Metered by the token: AI analysis, assistant chats, document generation, and reports all draw credits by the token. The token rate depends on the model you pick, so you can use an economical model for bulk work or a frontier model for deep analysis. The rate is always shown before you run. Metered by the recipient: campaign sendouts are $0.02 per recipient, and reminders only reach people who haven't opened, so you never pay to nag someone twice. Extra panel contacts beyond your plan are $10 per month per 1,000. Incentive payouts run through partner integrations at face value, with nothing added on top. You connect your own payout account and a $50 thank-you costs you $50. Metered by the item: ingestion of tickets, transcripts, survey responses, and docs is $1 per 1,000 items, parsed, embedded, and searchable. A transcript counts as one item however long the call ran. Extra repository storage is $5 per month per 10,000 items. Video and audio storage beyond your included hours is $5 per month per 100 hours. Large imports show a cost estimate before they run, and re-syncs never charge twice for the same item. Good to know Viewers are always free on every plan. Share a project, a report, or the repository with as many viewers as you like at no cost. Paid seats are only for the people who run research. Credits top up any time, in any amount. When credits run out nothing dramatic happens. Your projects, data, and team stay exactly where they are, and you are simply asked to top up before starting new usage-based work like an interview or an analysis run. Prices are in USD. If you want a precise number, tell the sales team how you research, including your volumes, cadence, and models, and they will tailor an estimate. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Ireland, Netherlands, New Zealand, Singapore, United Kingdom, United States ## Features - Activity Dashboard - Behaviour Tracking - Collaboration Tools - Customisable Branding - Data Import/Export - Data Visualisation - Engagement Tracking - For Websites - Generative AI - Issue Tracking - Multi-Language - Prototype Creation - Reporting/Analytics - Screen Activity Recording - Search/Filter - Single Sign On - Software Testing Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis ## Integrations (4 total) - GitHub - Gong.io - Jira - Linear ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [User Experience (UX) Apps](https://www.softwareadvice.ie/directory/4258/ux/software) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/557246/reOS) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data