About TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system. TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
TherapyNotes Software - Welcome page
TherapyNotes Software - Client portal
TherapyNotes Software - Scheduling calendar
TherapyNotes Software - Intake note
TherapyNotes Software - Treatment plan
TherapyNotes Software - Progress notes
TherapyNotes Software - Welcome page - thumbnail
TherapyNotes Software - Client portal - thumbnail
TherapyNotes Software - Scheduling calendar - thumbnail
TherapyNotes Software - Intake note - thumbnail
TherapyNotes Software - Treatment plan - thumbnail
TherapyNotes Software - Progress notes - thumbnail

TherapyNotes pricing

TherapyNotes has a free version and offers a free trial. TherapyNotes paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

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TherapyNotes Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7
5 reviews of 707 View all reviews
Madison (Madi)
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2020

Phenomenal Customer Care!

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Alternatives Considered

TherapyAppointment and SimplePractice

Reasons for Switching to TherapyNotes

The easy to use interface allowed for a quick transition to private practice, which made one less stressor on my plate. Greatly appreciated! I also valued the service providers, especially Heather, for helping me to navigate billing in a prompt and manageable way!

Response from TherapyNotes

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Replied 20/1/2020
Jennifer
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2022

Awesome Customer Service

This is the best software I have found for my private practice. It is priceless to me to be able to reach customer service by phone rather than by chat or an "online ticket". The billing aspect of the software is easier to use than the software I used previously. The only thing I would like to see improved is the addition of different notes and treatment plan templates, or at least ones that are more customizable.

Pros

Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate

Cons

No variety of notes and treatment plan templates

Alternatives Considered

SimplePractice

Reasons for Choosing TherapyNotes

Cost was less with Therapy Notes overall, and billing was easier.

Switched From

TherapyAppointment

Reasons for Switching to TherapyNotes

Primarily because customer service was more accessible and responsive. Also, cost was slightly less for what I use it for, and setting up the electronic billing feature was easier.
Corey
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 3/8/2022

Excellent Customer Service Experience

Overall, my experience has been positive. I had one customer service call that left me less than enthused, but when I had my more recent call, the tech was not only helpful with regard to the known things the product can do, but helped me figure out a solution to my issue by using her test system to see how changes impacted the system. Her trouble shooting skills were excellent and appreciated.

Pros

My rating is based on what I felt was an excellent customer service experience with their tech help team. The member with whom I interacted was not only knowledgeable about the product, she demonstrated a problem solving aptitude which greatly helped me find the answers I needed. She was helpful throughout the process and provided excellent notes to help me implement the solutions at which we arrived.

Cons

Regarding Therapy Notes in total, I have my frustrations with the system, particularly around reports and getting information out of the system (although I admit that may be somewhat user error/ignorance at play).

I wish it had a check-in feature and a better "appointment count" process than the note count. I wish certain reports were tied to the actual date of the appointment and not things like "when the note was completed" or "when the payment was input."

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 16/8/2022

Ripoff for Solo Practices

July 2022 they RAISED MONTHLY SUBSCRIPTION without ever informing me!! Unbelievable!! Credit card is on autopay. I thought it was an error! Incredibly deceptive! That’s how they treat a client of over 5 years!

Pros

Easy to set up…got the hang of it and that’s why I stayed so long despite them charging MUCH MORE than the competition

Cons

They charge WAY TOO much for anyone with a small solo practice. NO FLEXIBILITY in pricing! They have features I have ZERO use for. A therapist with 6 clients pays the same price as a therapist seeing 100!

Verified Reviewer
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/6/2022

TherapyNotes is SPECTACULAR!

I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pros

The Customer Support Team is STELLAR!!!!

Cons

Nothing after several years of using it.

Alternatives Considered

SimplePractice

Reasons for Switching to TherapyNotes

TherapyNotes offers a discount to NASW members, plus had all of the features I needed, including some I didn’t realize I needed!

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