---
description: Review of Retail Commerce OS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Retail Commerce OS | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Retail Management Software](/directory/2025/retail-management/software) > [Retail Commerce OS](/software/561515/Retail-Commerce-OS)

# Retail Commerce OS

Canonical: https://www.softwareadvice.ie/software/561515/Retail-Commerce-OS

> Retail Commerce OS is a commerce operations platform for retail and D2C brands. It brings POS, GST billing and e-invoicing, inventory, orders, customers, marketing, WhatsApp, loyalty, reviews, subscriptions, shipping and helpdesk into a single back-office built on one shared customer, order and inventory database — so you can see your whole business on one screen instead of assembling a report from ten different tools.

It runs alongside what you already use. Retail Commerce OS syncs two-way with Shopify, so your storefront stays exactly where it is and you replace other tools one at a time, when you're ready. Nothing has to be ripped out on day one.

Most D2C brands pay for around ten separate apps: one for email and SMS, one for loyalty, one for reviews, one for subscriptions, one for bundles, one for shipping, one for helpdesk, one for invoices, one for wishlist, one for B2B. That is ten logins, ten bills, and customer data scattered across ten systems. Retail Commerce OS replaces that stack with one app, one dashboard, one bill and one source of truth.

Core

Point of sale — touch-first POS for counter and mobile, barcode scanning, split payments, parked carts, returns and exchanges, and multi-counter, multi-store operation. In-store and online sell from the same stock pool.

Inventory — multi-location stock, stock transfers, purchase orders, goods receipt, low-stock reordering, and adjustments with a full audit trail.

Orders — one order list across storefront, POS and marketplaces, with picking, dispatch, courier tracking, returns, and COD and RTO handling.

Customers — a single customer record carrying order history from every channel, plus segments, tags and lifetime-value reporting.

Billing and compliance — GST-compliant invoicing and e-invoicing, HSN codes, and a document designer for invoices, labels and barcodes.

Consolidation modules

Marketing — email, SMS and WhatsApp campaigns, automated flows, audience segments built on live order data, and A/B testing with automatic winner selection.

Customer engagement — loyalty points and tiers, product reviews with photo and video, a shared helpdesk inbox, wishlist, back-in-stock alerts and on-site popups.

Advanced commerce — subscriptions with automated recurring billing, bundles, pre-orders, upsell and cart-level discount rules.

B2B and wholesale — price lists, company accounts, quotes and credit limits enforced at checkout.

Multi-channel — Amazon, Flipkart and eBay listing and order sync.

AI — a copilot that answers questions about your own data, demand forecasting, at-risk-customer detection, and AI-powered search and recommendations.

Integrations

Shopify (two-way sync of products, inventory, orders and customers), WhatsApp Business, Amazon, Flipkart, eBay, Razorpay, and courier integrations with Delhivery, Shiprocket, Blue Dart, DTDC and XpressBees.

Architecture and access control

Multi-tenant SaaS with per-workspace data isolation. Role-based access control covers 193 individual permissions grouped by module, so staff see only what their role allows. Every write action is recorded to an audit log. Integration credentials and API tokens are encrypted at rest with AES-256-GCM, all traffic is served over TLS, and users can review and revoke their own active sessions by device. Databases are backed up automatically with verified restores.

Plans

Lite is free forever. Starter (₹1,999/month) covers POS, GST billing, inventory, orders and CRM. The full consolidated stack — marketing, WhatsApp, loyalty, reviews, subscriptions, bundles, helpdesk, B2B and marketplace sync — is included from Plus (₹4,999/month). Growth and Pro add multi-channel selling, attribution and the AI modules. Every paid plan includes a 14-day free trial with no credit card required, and pricing is per workspace, not per user.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Retail Commerce OS

## Commercial Context

- **Starting Price**: ₹0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, India, United Kingdom, United States

## Features

- AI Copilot
- API
- Activity Dashboard
- Barcode/Ticket Scanning
- CRM
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Data Synchronisation
- Discount Management
- E-Commerce
- Electronic Payments
- Email Marketing
- Employee Management
- For Retail
- Forecasting
- Generative AI
- Gift Card Management
- Inventory Management

## Integrations (8 total)

- Aircall
- Exotel
- Knowlarity
- Razorpay
- Shiprocket
- Shopify
- Stripe
- Twilio

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Retail Management Software](https://www.softwareadvice.ie/directory/2025/retail-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/561515/Retail-Commerce-OS)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/561515-Retail-Commerce-OS/> |
| en-AU | <https://www.softwareadvice.com.au/software/561515/Retail-Commerce-OS> |
| en-GB | <https://www.softwareadvice.co.uk/software/561515/Retail-Commerce-OS> |
| en-IE | <https://www.softwareadvice.ie/software/561515/Retail-Commerce-OS> |
| en-NZ | <https://www.softwareadvice.co.nz/software/561515/Retail-Commerce-OS> |

-----

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It brings POS, GST billing and e-invoicing, inventory, orders, customers, marketing, WhatsApp, loyalty, reviews, subscriptions, shipping and helpdesk into a single back-office built on one shared customer, order and inventory database — so you can see your whole business on one screen instead of assembling a report from ten different tools.\n\nIt runs alongside what you already use. Retail Commerce OS syncs two-way with Shopify, so your storefront stays exactly where it is and you replace other tools one at a time, when you're ready. Nothing has to be ripped out on day one.\n\nMost D2C brands pay for around ten separate apps: one for email and SMS, one for loyalty, one for reviews, one for subscriptions, one for bundles, one for shipping, one for helpdesk, one for invoices, one for wishlist, one for B2B. That is ten logins, ten bills, and customer data scattered across ten systems. Retail Commerce OS replaces that stack with one app, one dashboard, one bill and one source of truth.\n\nCore\n\nPoint of sale — touch-first POS for counter and mobile, barcode scanning, split payments, parked carts, returns and exchanges, and multi-counter, multi-store operation. In-store and online sell from the same stock pool.\n\nInventory — multi-location stock, stock transfers, purchase orders, goods receipt, low-stock reordering, and adjustments with a full audit trail.\n\nOrders — one order list across storefront, POS and marketplaces, with picking, dispatch, courier tracking, returns, and COD and RTO handling.\n\nCustomers — a single customer record carrying order history from every channel, plus segments, tags and lifetime-value reporting.\n\nBilling and compliance — GST-compliant invoicing and e-invoicing, HSN codes, and a document designer for invoices, labels and barcodes.\n\nConsolidation modules\n\nMarketing — email, SMS and WhatsApp campaigns, automated flows, audience segments built on live order data, and A/B testing with automatic winner selection.\n\nCustomer engagement — loyalty points and tiers, product reviews with photo and video, a shared helpdesk inbox, wishlist, back-in-stock alerts and on-site popups.\n\nAdvanced commerce — subscriptions with automated recurring billing, bundles, pre-orders, upsell and cart-level discount rules.\n\nB2B and wholesale — price lists, company accounts, quotes and credit limits enforced at checkout.\n\nMulti-channel — Amazon, Flipkart and eBay listing and order sync.\n\nAI — a copilot that answers questions about your own data, demand forecasting, at-risk-customer detection, and AI-powered search and recommendations.\n\nIntegrations\n\nShopify (two-way sync of products, inventory, orders and customers), WhatsApp Business, Amazon, Flipkart, eBay, Razorpay, and courier integrations with Delhivery, Shiprocket, Blue Dart, DTDC and XpressBees.\n\nArchitecture and access control\n\nMulti-tenant SaaS with per-workspace data isolation. 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