About Zendesk Suite
Zendesk Suite pricing
Zendesk Suite does not have a free version but does offer a free trial. Zendesk Suite paid version starts at US$49.00/month.
Alternatives to Zendesk Suite
Zendesk Suite Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
A Perfect Suit for Customer Support
Zendesk has been quite simple to learn and use for basic tasks. It offers good reporting features and a comprehensive range of support options. People who works in customer service department will love to use this tool.
Pros
It gives you the power and resources to organise your customer service channels while retaining the adaptability to meet your demands. Competitor evaluations revealed a higher level of personalization.Help genuinely starts with the problem and works up to its resolution.
Cons
Although all the tools and settings I have used thus far are really helpful and I feel that those features are included in the list after much research and user input, I truly don't think of any such options or features on Zendesk.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Unparalleled Suite of Tools for Customer Service & Support: Zendesk Suite
Overall, Zendesk Suite is an excellent customer service platform. It is easy to use, comprehensive, and allows us to quickly and efficiently manage customer interactions. We have been very happy with the results.
Pros
Zendesk Suite has been an invaluable tool for our business. It's intuitive, easy to use, and provides a comprehensive suite of customer service and support tools. From automating tasks to creating help centers and chatbots, it's become the go-to platform for managing customer interactions.
Cons
Although Zendesk Suite is a great tool, it can be a bit pricey for smaller businesses. Additionally, there is a learning curve to using the platform, and it can take some time to get used to the different features and tools.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Zendesk, your one stop CRM
It has been the the most extraordinaryy.
Pros
I love the Sales Pipeline and call centre or telephony side together with being able to log tickets and monitor status of queries. All so easy to use. Zendesk save money and time. I'd strongly recommend it..
Cons
Learning all feature to get most value of this software
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A very flexible tool
ZenDesk is a solid cloud-based tool and very good value for money.We operate it since 2015 and it doesn't give us many problems, we probably not using it to its full capacity as it is mostly used as a dispatch tool hooked up with online forms.
Pros
Deployment is quick.A development test bed is available for an extra fee.The search is very accurate.Good selection of ready-made APIs.Flexible API templates.Many useful add-ons in the marketplace.WYSIWYG is stable and allows sandboxing.Scheduling of holidays is taken care of out of the box.Very customisable.Nice and rich reporting engine with good selection of export options.
Cons
The settings section is now separated from the main product; why?In previous versions, the settings were under the same window as the product making changes a breeze, now it's clunky with more buttons to push.Human help is not great, phoning help is almost impossible in the UK.When you get someone to call you back the support is not bad though not always aligned with standard 9-5 working days.Many help pages are dated.
Alternatives Considered
SolarWinds Service DeskReasons for Choosing Zendesk Suite
We needed a pure-cloud product and an easy way to hook up to Microsoft 365 and Azure AD, which wasn't possible with the previous suite we used from Solarwind.Switched From
SolarWinds Service DeskReasons for Switching to Zendesk Suite
Customisation and cloud capability.- Industry: International Trade & Development
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Incredible Features and Affordable Prices Make Zendesk Suite the Ideal Customer Service...
Overall, Zendesk Suite is an excellent customer service platform for small to medium-sized businesses. It's easy to use, feature-rich, and incredibly affordable. We've been very satisfied with our experience.
Pros
Zendesk Suite has been a game-changer for our customer service operations. We have been able to provide quicker response times, better analytics, and overall better customer service thanks to the platform. It's also incredibly intuitive and easy to use, so our team was able to get up to speed quickly.
Cons
The analytics could be more detailed and the reporting tools could use some improvements.
