About Solutionreach
Solutionreach pricing
Solutionreach does not have a free version and does not offer a free trial. Solutionreach paid version starts at US$329.00/month.
Alternatives to Solutionreach
Solutionreach Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
It has been a great value to our practice.
Pros
It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.
Cons
The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Take the hassle out of appointment setting
Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
Pros
I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
Cons
If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
Alternatives Considered
WeaveReasons for Switching to Solutionreach
The customer service, training and follow up by our account representative was phenomenal.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
the worst customer service
Everything was going smoothly until COVID. Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.
Pros
I loved the ability to text pictures...
Cons
the customer service is horrible. We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically. [SENSITIVE CONTENT HIDDEN] are no help
Reasons for Choosing Solutionreach
CostSwitched From
Dentrix EnterpriseReasons for Switching to Solutionreach
picture textingResponse from Solutionreach
Hi Karen, I'm so sorry to hear you had a poor experience with our support team. I understand that Dave spoke to you last week about allowing you to cancel your contract early. I'll have him follow up to see if we can come to an understanding.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
Pros
First and foremost this product is very user friendly.
Cons
The practice has not experienced any issues with this product.
Response from Solutionreach
Glad to hear the product has been such a help!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Solid product, great customer service, but the costs keep adding up
In general, while I like the product (a lot!), I will likely not renew again. I wish our salesperson had been either better trained, or had been more honest with us. I do not think she was intentionally deceptive -- I think maybe to that point they just hadn't come out with new features that would cost more, so she didn't know to tell us that part. I also feel that if you have a good product, you should stand by it enough to not need an auto-renewal. You should keep your clients because the product/service is excellent, not because they are trapped.
Pros
SolutionReach does almost everything we could ask for. Patient newsletters, patient reminder e-mails/texts, two-way texting capabilities, recall care, birthday messages etc. They have features that allow patients to schedule their own appointments, features to request google or facebook reviews, and ways to send out campaign messages to patients.
Cons
Unfortunately, we do not have access to a lot of the products we would love to use. When we signed up, we were told that SolutionReach was always improving its services but that our price would never go up. I felt that this was misleading since they would include improvements to the current services but as they added features those features would not be included but would be an extra fee each month. I also HATE the 2 year commitment and the auto renewal -- you miss the renewal deadline and bam, you're stuck for another year, like it or not. As long as I can remember to do it, we will cancel before our next auto renewal.
