---
description: Review of ticketflow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ticketflow | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ticketflow](/software/564634/ticketflow)

# ticketflow

Canonical: https://www.softwareadvice.ie/software/564634/ticketflow

> Ticket Flow is a straightforward, affordable help desk and ticket management platform designed specifically for IT and support teams that need powerful functionality without the complexity or price tag of larger enterprise tools like Zendesk or Freshdesk.

Key functions:
Ticket Flow centralizes incoming support requests into a single queue, automatically assigning tickets to the right agent or team based on customizable rules. Built-in SLA tracking flags at-risk and overdue tickets in real time, so nothing slips through the cracks, while automated status updates and canned responses cut down on repetitive manual work.

Integrations:
Ticket Flow connects directly to email, so support requests sent to a shared inbox are automatically converted into tickets, threaded, and tracked — no manual copy-pasting required. This makes it easy to fit into existing IT and support workflows without disrupting how teams already communicate with end users.

Security:
Ticket Flow protects customer and internal data with encrypted data storage, role-based access controls, and secure authentication, giving IT teams confidence that sensitive support conversations stay protected.

Why teams choose Ticket Flow:
Compared to larger, more expensive help desk platforms, Ticket Flow focuses on the core features IT and support teams actually use every day — automation, SLA management, and email integration — delivered in a simple, fast-to-set-up interface at a fraction of the cost.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: ticketflow

## Commercial Context

- **Starting Price**: €5.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: TicketFlow offers simple, transparent pricing designed to suit teams of any size. A free trial is available so you can test the platform before you commit. All prices are in EUR.

Starter — €5 \[/user\] per month: Everything you need to get started, including \[core ticketing features, e.g. ticket management, email support, X users/agents\]. Ideal for small teams and startups.

Enterprise — Custom pricing (contact us): Tailored to larger organisations with advanced needs. Includes \[advanced features, integrations, SSO, priority/dedicated support, SLAs\]. Get in touch for a personalised quote.

For full details, visit our pricing page.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Italian, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audit Trail
- Automated Routing
- Change Management
- Configuration Management
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Email Management
- Help Desk Management
- Inbox Management
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Personalisation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/564634/ticketflow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/564634-ticketflow/> |
| en-AU | <https://www.softwareadvice.com.au/software/564634/ticketflow> |
| en-GB | <https://www.softwareadvice.co.uk/software/564634/ticketflow> |
| en-IE | <https://www.softwareadvice.ie/software/564634/ticketflow> |
| en-NZ | <https://www.softwareadvice.co.nz/software/564634/ticketflow> |

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