--- description: Review of Optlo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Optlo | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Optlo](/software/565925/Optlo) # Optlo Canonical: https://www.softwareadvice.ie/software/565925/Optlo > Shortlisting AI support tools comes down to a question most comparison pages skip: whose AI account is behind the agent. Optlo's answer is that it should be yours. You keep an OpenAI, Anthropic or Google Gemini account in the company's name and pay that provider for what the agent consumes, while Optlo charges for the software around it. Around that arrangement sits an ordinary support agent - a chat widget on your site, trained on the pages, documentation and help articles your team already maintains, holding conversations in the customer's language, saying so when a question falls outside what it knows, and passing the thread to a person with its context intact. Who it suits: support and CX leads at SaaS and online businesses who are comfortable holding their own AI provider account and want to see exactly what AI is costing them. Teams that would rather not hold a provider account are better served by a bundled tool. What you take on, and what you get back: holding a provider account means owning its billing and its keys, which is real admin some teams would rather not have. In return, spend caps live in a console your own team controls, conversations run through your account rather than a vendor's, and moving to a different model - or using different models at different steps - does not mean changing support tooling. The agent's behaviour sits on the same footing: it works inside flows your team writes and can read back, so when it does something unexpected you can find the step that caused it rather than filing a ticket about a black box. Plans: Starter at $19/month covers 500 active conversations, 1 seat and 3 workflows. Growth at $59/month covers 2,000 active conversations, 3 seats and 8 workflows. A custom plan is available for larger teams. Billed annually, both plans give two months free. Add-ons cover extra conversations and extra seats. Support and onboarding: product documentation is published at optlo.com/docs, and online support runs Monday to Friday, business hours New Zealand time (UTC+12). > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: Optlo ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Optlo charges a platform subscription based on active conversations and seats. AI token usage is not included and is not marked up: you connect your own OpenAI, Anthropic or Google Gemini account and pay that provider directly, so the AI cost appears on your provider bill rather than on ours. This is the reverse of the per-resolution pricing common in this category, and it is the main thing to understand before comparing our numbers with anyone else's. Starter is $19 per month, or $16 per month billed annually ($190 per year). It covers 500 active conversations per month, 1 seat, 3 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on. Growth is $59 per month, or $49 per month billed annually ($590 per year). It covers 2,000 active conversations per month, 3 seats, 8 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on. This is the most popular plan. A custom plan is available for teams with higher conversation volumes or specific requirements, priced on request. Annual billing gives two months free on both paid plans. Add-ons: extra conversations at $15 per 500 active conversations per month, extra seats at $15 per seat per month, and removal of the "We run on Optlo" widget branding at $99 per month. The 7-day free trial requires no credit card and sits outside the plan table. During the trial AI usage is on us, so you can evaluate a working agent before connecting a provider account of your own. Trial limits are 500 active conversations, 3 seats, 3 workflows, 5 website sources, 50 notes and unlimited websites to embed on. Note that the trial is more generous than Starter on seats and tighter on notes and website sources, so it is not simply Starter for seven days. There is no permanently free plan. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, India, Japan, Netherlands, New Zealand, Singapore, United Kingdom, United States ## Features - API - Chat/Messaging - Chatbot - Configurable Workflow - Conversational AI - Customer Communication - Generative AI - Knowledge Base - Knowledge Base Management - Language - Live Chat - Support Ticket Management - Text - Third-Party Integrations - Website Integration - Widgets - Workflow Management ## Integrations (1 total) - Stripe ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/565925/Optlo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data