---
description: Review of JAMS Incident Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JAMS Incident Management | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [JAMS Incident Management](/software/566426/JAMS-Incident-Management)

# JAMS Incident Management

Canonical: https://www.softwareadvice.ie/software/566426/JAMS-Incident-Management

> JAMS Incident Management makes sure the right person knows when something breaks, then keeps escalating through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges it. Alerts can come from monitoring tools, email, webhooks, or the API, so it works with any team and any stack. Where most alerting tools stop at notifying, this one can also act: a responder can restart, continue, or cancel a failed job directly from the alert, and acknowledging it updates the source system automatically, so nothing gets tracked twice. JAMS Scheduler is not required, but a failed job can open an incident automatically for teams that use it. On-call gaps are expensive because they compound quietly: a missed alert becomes a longer outage, and a longer outage becomes lost trust. The reason to look at this now is the gap between detecting a problem and getting a human to fix it, which is exactly where most incidents actually go wrong.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: PSG and 2ndWave Software
- **Location**: Boston, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$192.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Start with a free 14-day trial, then pick the tier that fits. Higher tiers add channels, integrations, and capacity for your team. 

Annual pricing saves you $2/user. Monthly pricing is available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, United Kingdom, United States

## Features

- AI Text Generation
- API
- Activity Dashboard
- Alerts/Notifications
- Audit Management
- Audit Trail
- Communications Management
- Constant Monitoring
- Cross-system Integration
- Customisable Reports
- Decision Making
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Real-Time Monitoring

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/566426/JAMS-Incident-Management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/566426-JAMS-Incident-Management/> |
| en-AU | <https://www.softwareadvice.com.au/software/566426/JAMS-Incident-Management> |
| en-GB | <https://www.softwareadvice.co.uk/software/566426/JAMS-Incident-Management> |
| en-IE | <https://www.softwareadvice.ie/software/566426/JAMS-Incident-Management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/566426/JAMS-Incident-Management> |

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