---
description: Review of Agentforce Service (formerly Salesforce Service Cloud) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agentforce Service (formerly Salesforce Service Cloud) | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Agentforce Service (formerly Salesforce Service Cloud)](/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud)

# Agentforce Service (formerly Salesforce Service Cloud)

Canonical: https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud

> Agentforce Service is a cloud-based CRM platform that helps businesses of all sizes manage customer support operations across a wide range of industries. Agentforce Service can be deployed via the cloud, making it accessible from any internet-connected device. Core features include case management, AI-powered chatbots, omnichannel routing, a self-service portal, and analytics dashboards. These tools help support teams track customer issues, automate routine inquiries, and route requests to the right agents. Businesses can use the self-service portal to let customers find answers on their own, reducing the volume of incoming support tickets. Reporting and analytics give managers a clear view of team performance and customer satisfaction trends. Support is provided via email, phone, live chat, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, Morocco and 15 more

## Features

- Customer Communication
- Knowledge Base Management
- Support Ticket Management

## Integrations (45 total)

- Agentforce Marketing (formerly Salesforce Marketing Cloud)
- Aloha Essentials
- Amazon AppFlow
- Amazon Chime
- Amazon Connect
- CR Essentials
- Calendly
- DataCloud
- Databricks
- Delphi AI
- Docusign
- Five9
- Genesys Cloud CX
- Gong
- IBM Cloud Code Engine

... and 30 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/567388-Agentforce-Service-formerly-Salesforce-Service-Cloud/> |
| en-AU | <https://www.softwareadvice.com.au/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud> |
| en-GB | <https://www.softwareadvice.co.uk/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud> |
| en-IE | <https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud> |
| en-NZ | <https://www.softwareadvice.co.nz/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Agentforce Service (formerly Salesforce Service Cloud)","description":"Agentforce Service is a cloud-based CRM platform that helps businesses of all sizes manage customer support operations across a wide range of industries. Agentforce Service can be deployed via the cloud, making it accessible from any internet-connected device. Core features include case management, AI-powered chatbots, omnichannel routing, a self-service portal, and analytics dashboards. These tools help support teams track customer issues, automate routine inquiries, and route requests to the right agents. Businesses can use the self-service portal to let customers find answers on their own, reducing the volume of incoming support tickets. Reporting and analytics give managers a clear view of team performance and customer satisfaction trends. Support is provided via email, phone, live chat, and an online knowledge base.","url":"https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud","@id":"https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"@id":"https://www.softwareadvice.ie/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/4658/customer-support/software","@type":"ListItem"},{"name":"Agentforce Service (formerly Salesforce Service Cloud)","position":3,"item":"/software/567388/Agentforce-Service-formerly-Salesforce-Service-Cloud","@type":"ListItem"}]}]}
</script>