--- description: Review of Alloy Navigator Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alloy Navigator | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Alloy Navigator](/software/57082/alloy-navigator) # Alloy Navigator Canonical: https://www.softwareadvice.ie/software/57082/alloy-navigator Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/57082/alloy-navigator?page=2) > Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. > > Verdict: Rated **4.5/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 64 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alloy Software - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters\! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters\! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Barcoding/RFID - Benchmarking ## Integrations (20 total) - Auth0 - BeyondTrust Remote Support - Google Calendar - LogMeIn Rescue - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Teams - Microsoft Word - Okta - OneLogin - OpsGenie ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software) - [Preventive Maintenance Software](https://www.softwareadvice.ie/directory/395/preventive-maintenance-software/software) - [Equipment Maintenance Software](https://www.softwareadvice.ie/directory/405/equipment-maintenance/software) - [Online Project Management Software](https://www.softwareadvice.ie/directory/436/web-based/software) ## Alternatives 1. 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On top of that, the support team is always available to help and always responds in a timely manner to any question or request. > > **Cons**: The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find. > > Asset tracking, ticket management, knowledge base articles and full asset library reservation system. ----- ### "Powerful tool" — 5.0/5 > **Simon** | *28 August 2023* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information. > > **Cons**: The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine. > > It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great. ----- ### "Alloy has a lot of useful features, but is not the easiest to use" — 4.0/5 > **Jacob** | *30 August 2023* | Religious Institutions | Recommendation rating: 6.0/10 > > **Pros**: It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders. > > **Cons**: Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back. ----- ### "My Honest Review of Alloy Navigator" — 4.0/5 > **Mike** | *10 September 2018* | Construction | Recommendation rating: 8.0/10 > > **Pros**: The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it. > > **Cons**: What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus. ----- ### "Review for Alloy Navigator" — 5.0/5 > **Hany** | *19 May 2020* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things > > **Cons**: This program is good, and there's nothing I didn't like. > > It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/57082/alloy-navigator?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/57082/alloy-navigator) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data