--- description: Review of Alcea Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alcea Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [Alcea Helpdesk](/software/57378/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.softwareadvice.ie/software/57378/fit-helpdesk > FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optional modules are offered. FIT HelpDesk’s training module focuses on providing training to users as well as administrators. User training covers issue creation, field layout and email notifications. Administrator training focuses on customizing a system, server configuration, creating users and more. The database module also provides administrator training, including information about how to setup databases, migrate data and more. The knowledge management feature provides a repository of previously resolved problems. Support is available via phone and email. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Alcea Technologies - **Location**: Ottawa, Canada - **Founded**: 1997 ## Commercial Context - **Starting Price**: CA$20.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Site Licences are also available. Contact us for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Czechia, Denmark, Dominican Republic, Ecuador, Finland, France, Germany, Greece, Hungary, Ireland, Israel and 22 more ## Features - Alerts/Escalation - Help Desk Management - Knowledge Base Management - Ticket Management ## Support Options - Chat ## Category - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) 3. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) ## Reviews ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Cons**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1 November 2017* > > **Pros**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Cons**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26 January 2018* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Cons**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/57378/fit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data