Spotler CRM

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Spotler CRM

Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM. Our integrated CRM and marketing solution lets you build campaigns and send emails directly from your CRM, using your data to personalize and segment. New leads can be captured from your website and assigned to sales staff to follow up. Or you can add them directly to an automated marketing campaign, letting you work smarter. The stats package means you can monitor the leads, opportunities and value of closed deals, then track the ROI for each campaign, and optimise your marketing spend.
Spotler CRM Software - Sales Dashboard
Spotler CRM Software - Company Accounts with Help Drawer open
Spotler CRM Software - My Tasks
Spotler CRM Software - Calendar View
Spotler CRM Software - Listing Report Builder
Spotler CRM video
Spotler CRM Software - Sales Dashboard - thumbnail
Spotler CRM Software - Company Accounts with Help Drawer open - thumbnail
Spotler CRM Software - My Tasks - thumbnail
Spotler CRM Software - Calendar View - thumbnail
Spotler CRM Software - Listing Report Builder - thumbnail

Spotler CRM pricing

Spotler CRM has a free version and offers a free trial. Spotler CRM paid version starts at US$17.00/month.

Starting Price:
US$17.00/month
Free Version:
Yes
Free trial:
Yes

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Browse Spotler CRM Reviews

462 of 462 reviews
Sort by:
Jake
Jake
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 4/4/2024

A Good Entry Level CRM

It's absolutely fine- as it is a lower priced option it functions as expected, just don't expect it to have all the bells and whistles of more advanced CRM systems!

Pros

It's fairly intuitive and covers all the basic elements you'd expect from a CRM with a marketing (email campaign) addition.

Cons

It can be quite difficult to integrate other platforms and perform more advanced marketing functions, it feels still very manual in the way you can use the functions (import/export contacts and setting up emails)

Stuart
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

Really Simple Systems, should be rebranded Incredibly Powerful Systems

I would highly recommend this software to anyone as it has a wealth of features right from the get go on the free plan and this may very well be all you need to use, but you have the ability to easily and quickly tailor the CRM for your specific needs by adding the optional extras as and when you need them. The support is very good and any issues I have encountered, have been resolved on the same day with either an online support or a call back support. On the higher tiered levels you get more direct support and also tailored extended customisation and design. The report generation is also very useful for generating a number of different default reports, but also for generating specific reports based on your own criteria

Pros

This CRM is incredibly easy to use with a wealth of support material including video tutorials to get you started. At its basic level it can be comprehensively customised for your/your companies needs. It provides not only a fast and extremely flexible customer database but has the flexibility to include pipeline and sales functions along with automation and cloud storage options which can be added on as needed.

Cons

The inability to bulk move customer tasks to a new date within the Task Window. If a number of tasks are not completed, it can be time consuming to move a number of similar tasks to a set date in the future, as these all have to be done individually. So having the ability to select a number of tasks over numerous customers and set a new task date for them would be a very useful feature.

Emma
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 12/4/2023

Happy overall

Generally happy with the overall product and understand that at this price point nothing is perfect but it does the majority of what we need it to do :)

Pros

Generally happy with the overall offerings of RSC and how it assists with our day-to-day business management

Cons

It would be great to have a little more ability to track task progress.Would be great to have a prompt when tasks are overdue/require attention now or soon.

Alternatives Considered

Zoho CRM, Pipedrive, Freshsales and HubSpot CRM

Reasons for Choosing Spotler CRM

The customer information wasn't laid out in a friendly way and it was too sales focuses. We primarily use our CRM for customer keep in touch and for task management.

Switched From

Zendesk Sell

Reasons for Switching to Spotler CRM

Price point & functionality
Ronnie
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2023

It does what is says on the tin, it's simple

Excellent and our team thinks it is a great system to use

Pros

It is very simple and you can tailor drop downs and configure to your requirements

Cons

It doesn't autosave and it would be good to make more tailored changes

Lori
Lori
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2023

Have tried numerous CRMs - RSS knocks it out of the park for us!

We were using CRMs that were overkill for our business purpose so we were excited to finally find one that was just right. The customer service is out-of-this world good and their software development team is very responsive when you need customizations or have an issue. Being on the west coast of the US, it was a bit of a challenge with the time zone differences, but I found that they were quick to respond and never went a full 24 hours without communication from them. I also like their Help pop-outs and their Support Hub, Instruction Videos and Webinars are excellent! If you are looking for a powerful, yet simple CRM for your organization I wouldn't hesitate to recommend Really Simple Systems!

Pros

As the name implies, it's simple to use. I like being able to add custom fields, ability to customize dashboard, integrating marketing automation with the CRM and being able to attach documents to the record.

Cons

I would like to be able to add new job titles without having to leave contact creation and go into settings. I would also like to be able to view Documents in a pop-up window without having to download it.

Stuart
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
2
Customer Support
4

3
Reviewed on 12/4/2023

Really Simple Systems Review

Over all quite good, not as good as pipedrive.

Pros

Fairly easy to use. The sales management section is not very good for leaving comments and notes. I feel this lets down the whole system.

Cons

The emailer, is not that straight forward, getting fonts and spacing is difficult, and not obvious if you make mistakes. Had to get all the same fonts. The sales contacts recording conversations is very weak.

Response from Spotler

Hi Stuart,

Thank you for your review.

We would like to invite you to book some time in with our technical support team who can show you how to get the most of our sales management and marketing features. https://calendly.com/reallysimplesystems/45-minute-crm-customer-success-call?month=2023-05

Thanks again Stuart.

Replied 16/5/2023
Ian
  • Industry: Nonprofit Organisation Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/5/2023

The best CRM for small organisation. Upgrade to full Marketing and Enterprise versions.

Before having the CRM (when i took over) we had 100's of Excel sheets and 1,000s of duplicates.

Pros

The way I can upgarde to Enterpise without having to have 20 or 50 staff.

Cons

I have never mastered Zapier, so connects with other systems (WordPress, Event Espresso, WPForms)

Joel
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 15/1/2024

Reviewing the Really Simple Systems software

Pros

The free trial give me the chance to look at the software and test it. I managed to send it test email Marketing campaign and you worked okay

Cons

The UI is not appealing at all it really needs a rebrand. Though there's some form of tutorial on how to use it it should be made a little bit easier hello

Verified Reviewer
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 10/5/2023

Essential Tool

setting and diarying of tasks is so striaghtforward

Pros

the tracking of communication is so easy to use

Cons

unable to use a contact in more than one account

Tareq
  • Industry: Building Materials
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2023

Wonderful organization for customer evidence, effective email management and sales track

RSS.CRM simplifies our customer data management and communication processes. With its help, we can easily classify and respond to emails, schedule promotional offers, and gather valuable data about customers' interactions.

Pros

RSS.CRM is a valuable tool for organizing and accessing all customer data and communication lists in one place. It offers excellent customer relationship management and email management features, which are essential for obtaining new opportunities. With RSS.CRM, it is easy to add detailed information to each record, including contact details and notes. Assigning tasks also helps in tracking and sharing ideas among team members, which enhances interaction with customers and creates new ways to develop customer relationship management. The integration with various email systems enables organized responses to customer requests and sending promotional offers. Additionally, RSS.CRM reports help in tracking opportunities, linking them to campaigns, identifying products to develop, and constantly consulting marketing strategy.

Cons

Allocating certain fields when creating menus can be challenging, and I believe there is potential for further enhancements and automation in the process of tracking and sending emails to improve its effectiveness.

Angela
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2022

Perfect for your business

Really happy, does exactly what we need with no fuss or problems. information is available instantly

Pros

Its simple, easy, does what it says of the tin. My favourite part of the software is the ability to adapt the CRM system so that this is specific to our requirements and line of works. throughout the whole software you can change the options so that it is specific to our business needs this is the most attractive feature of RSS. i also like that you can link accounts and save documents to the accounts as well

Cons

i dont really have many cons to report,

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Spotler CRM

Out dated, archaic, very 'fixed' software, unable to adapt to our business needs

Reasons for Switching to Spotler CRM

Salesforce didn't seem as adaptable and to our needs, seems very fixed to certain business requirements and complex and convoluted
Gary
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/4/2023

Simple

really good

Pros

it really is simple and straight forwards to use.

Cons

few issues uploading bulk data and could do with more info

Angela
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

Great CRM that grows with you

Great - customer service has been great.

Pros

Starting out we needed a system that was simple to use and inexpensive. As we've grown, we have had greater needs from the system and it is as easy as clicking a button to enable additional parts of the platform. Really great tool.

Cons

It is a little simplistic, but that was using the base level of the account. There are so many more options that we are just beginning to explore.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Spotler CRM

Honestly price and simplicity.
Joanna Elaine
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 12/4/2023

Good simple system, it does what it says on the tin

Pros

It's really straightforward and I like the marketing function built in

Cons

There could be more tutorials on reporting

John
John
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 20/2/2023

A good CRM for managing customer relationships, sales, and much more.

It is a user-friendly, affordable, and comprehensive CRM platform that offers a range of features and functionalities for managing customer relationships, sales, and marketing. While its limited customization options and integrations may be concerns for some businesses, its ease of use and affordability make it an excellent option for companies that are looking for a simple, straightforward CRM system.

Pros

Its interface is user-friendly. The platform is designed to be intuitive and easy to navigate, which can make it easy for businesses to get up and running quickly. Additionally, Really Simple Systems CRM offers a range of training and support resources, including video tutorials, webinars, and a knowledge base, which can help businesses get the most out of the platform.Another major benefit of Really Simple Systems CRM is its affordability. Really Simple Systems CRM offers a range of pricing plans to fit the needs and budgets of businesses of all sizes. Its entry-level plan is free, which can be a great option for small businesses that are just starting out.

Cons

One of the primary concerns that businesses may have with Really Simple Systems CRM is its limited customization options. While the platform offers a range of features and functionalities, businesses may not be able to customize the platform to suit their unique needs as much as they would like.Another potential drawback of Really Simple Systems CRM is its limited integrations. While the platform does offer integrations with a number of popular tools and platforms, it may not be compatible with all the tools and platforms that a business uses. This could make it challenging to integrate Really Simple Systems CRM into a business's existing tech stack.

craig
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/4/2023

Review

Pros

Ease of use, quality of design and customer care

Cons

Like all crms, it takes a little while to get used to the programme

Umang
Umang
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/2/2023

Manage your relationships

Pros

Customer relationships has been a vital key in this era, where management of customers data has become a crucial part in any organization.

Cons

UI/UX plays a crucial role in understanding clients response to the system and usage of the tool. So improving on that factor will play a crucial role.

Ian
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 10/12/2020

My Review

Overall it has been a great system for me and the team and we manage to do what we need.

Pros

Accounts, Tasks, Contacts are all fantastic. I really love the feature where within an account, there is a google API integration so you can see a sateilleite view of your customers and gauge the size of the business which is useful for us and the industry we sell to. I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire.

Custom reporting is really good too, but it would be better if we could have more than 16-20 custom fields.

Cons

I dislike the fact all support is done via email, despite the email support being very good, sometimes we require complex and bespoke functions and need help to understand how to achieve what we want, and this is difficult to explain via email at times, and would be alot easier to talk it through with someone.
I also am hoping the marketing module improvements come soon, as i would love to send emails and marketing via the system, but at present we use a different external system which seems silly as we pay for it, but we have struggled to use the marketing module as we cant customise our own HTML emails as they do not display how we need them to, and i was told this would be ironed out in the next release, but this has been delayed a few times so would be great to get this ASAP so we can have it all in one place.

Alternatives Considered

Pipedrive and HubSpot CRM

Reasons for Choosing Spotler CRM

Cost and Poor Support

Switched From

Salesforce Sales Cloud

Response from Spotler

Ian, thank you for your review. That's great feedback and I'm glad to hear the system is working well for you.

Additional custom fields and telephone support is included in your price plan, so I apologise if we haven't been so active in picking up the phone. I have asked our support manager to get in touch and set up a call to discuss your requirements.

Kind regards

Replied 11/12/2020
Brahim
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/4/2022

Really Simple Systems CRM Review

Really Simple Systems CRM has solved my problem of not having an effective CRM system in place. We can now keep track of my customers and their interactions with my company with great ease. This has resulted in better customer service and a higher customer retention rate.

Pros

Really Simple Systems CRM is the most user-friendly CRM on the market. We looked at a lot of different CRMs, and Really Simple Systems CRM was the obvious choice for me because it is so easy to use. It was very easy to integrate with my existing business processes, and the most impactful features are the ones that I use every day. I highly recommend it!

Cons

Really Simple Systems CRM is really simple! The product is very easy to use and integrates well with our existing business processes. I haven't found any features that are missing or could be improved. Overall, I'm very happy with the product!

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 13/11/2017

Excellent for small business

The greatest benefit is sharing of customer/contact information internally across team members in an easy fashion at a reasonable price.

Pros

We selected this software for the ease of use. In addition, there was little required for our employees to access immediately. After using this for half a year, it continues to meet and exceed those expectations.

Logging in is done through a browser and does not require additional software. Sharing contact information, outstanding tasks for clients, and client specific documents are all easy tasks that are quite intuitive.

Also adding new users requires very little effort since there is no software required for to install on an employees computer.

Cons

There are several activities that are a bit clunky/annoying. When adding revenue, it is treated as an opportunity instead of simply entering the revenue for a client. Several apps within the program will also mark this revenue with the British pound instead of the U.S. dollar despite the fact that our settings are on USD.

Additionally for reminders you have to use your google calendar instead of the system sending you reminders. When setting these reminders in Google calendar, it always incorrectly translates the date/time to GMT despite the fact that our calendars are on EST. So you have to be careful to reset the correct day/time when entering in to your Google Calendar. We would greatly prefer a reminder system within the program itself instead of the current clunky process.

Response from Spotler

Thank you for your feedback. I will report the errors you mention regarding currencies and time zones to our Development Team to take a look at. In the meantime, if you would like to contact our Support Team on [email protected] we can correct these settings for you. Regards.

Replied 14/11/2017
Ryan
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 2/11/2022

Very good, but not perfect

Overall, the system is a great system and is very suitable for our workplace. It has all the tools that we need, and we know that it is possible to integrate it with other systems, which can benefit us further. To conclude, it is an easy to use system, that sometimes has issues. But thankfully those issues don't occur too ofter.

Pros

For the pros of this software, I like its ease of use. It took little to no training to get used to the software and if ever we were unsure of anything, there is easy to follow tutorials on the dashboard.

Cons

The thing that I least like about the software is that it is not 100% reliable. From time to time, tasks and activities are not recorded. We find that a lot of the activities that are not recorded are the emails that we send. Most of the time it records them, but sometimes it doesn't. It can also be really slow sometimes and we know that it isn't an issue with our broadband as we have the fastest speeds possible. Very rare, but we have had some days where we cannot get into the system at all and keep getting an error code. We did report this at the time and it was soon fixed.

Roy
  • Industry: Public Safety
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 2/11/2022

It's really simple, Really Simple Systems CRM lives up to it's claim!

I have been very impressed with the ease of use, stability and how we are able to add personalisation and features as it fits our organisational growth.

Pros

The ease of use and speed with which we were able to get our database up and running was incredible. The support offered throughout the process was personal, professional and most importnatly supportive!

Cons

Elements relating to integration with other software have proven challenging - however the support team work with us and the other software providers where they can to find solutions.

Fiona
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/11/2022

Really Simple Systems CRM

Using Really Simple Systems CRM has been really helpful for our business, after the initial time needed to upload all our data, it has meant that we have been able to have all our records centralised and run meaningful reports which are insightful for our business.

Pros

The most impactful features are the customisation of the fields so that we are able to capture all the data needed on one system

Cons

It would be really helpful if there was an opportunity to add more fields to the Accounts page and if you were able to customise all the fields in the Opportunities page

Ranj
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2022

CRM review

A very user friendly system for a new SME company who is starting off new.

Pros

Using the CRM for our small business has been extremely helpful as we are a new SME company, we are hoping to get more us as we progress as a business.

Cons

I don't think we have used enough of the system in order to say what we least like about the CRM

Jennifer
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 9/11/2022

User friendly system!

We log all of our client base on RSS and multiple users use the system for different things. The activity notes help anyone see what previous users have input and as it also logs system generated documents or uploaded files, it is easy to keep a great audit trail of our dealings with customers.

Pros

The software is really easy to navigate and use. It's user friendly in its layout and can be changed/adjusted to what is required from the business. I have used the system for generating reports and even if I have been unsure of how to do them, I always seem to be able to play around and figure out what is needed quite easily.

Cons

Sometimes the display changes for no reason. Sometimes the way the notes are shown on the screen may change and then change back another day - this can be a little frustrating.

Peter
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 19/4/2023

A straight forward system

Really simple systems has been a great addition to our organisation, as it has significantly increased trackability and improved productivity. The system's user-friendly interface made it easy for our team to manage customer information, track leads and opportunities, and generate reports. By centralising all customer interactions and activities in one place, we can quickly and easily access important data and provide better customer service.

Pros

The system has been amazing for tracking workflows within our team, particularly where staff are working in different locations and at different times. Handover for absence has become easier to manage and has resulted in better client interactions.

Cons

The email sync is great, however, emails do not display in an easy-to-read format. Autosync logs emails as block text, instead of in the form they send out via Outlook. This makes reviewing previous emails incredibly difficult.

Aliza
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 26/3/2024

They Don't Have Their Act Together

Not good, since no one would ever call me, even though I asked. They seem to have operations outside the U.S., and don't have their act together.

Pros

I was sold to Spotler when Really Simple Systems changed over. They seemingly kept things pretty much the same from a user standpoint.

Cons

I kept asking for customer service to get in touch with me, since I couldn't reach them, and no one would call me.

Michaela
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/5/2023

Great System

Fabulous

Pros

easy to use and tracks my workload well

Cons

nothing, it is extremely effective and efficient to use

Leslie
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/5/2023

All in One Place

The CRM is used in every aspect of the business - marketing, sales & data management of prospects & clients.

Pros

I have hundreds of clients and with a click of the button, I may locate a name and all their information. Any time, I choose to add a data field, the response is quick. The reports help me track growth and opportunities. Really Simple Systems has chelped me manage my business.

Cons

I wish that there was a way to scroll through client names without input each time.

Philip
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 10/5/2023

Does what it says on the tin

Very good, particularly the customer support which has been excellent

Pros

Good value for money and covers all the areas I need in a CRM system

Cons

Bit clunky in places but overall it's good

Kevin
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 13/4/2023

I enjoy Really Simple!

It takes time to learn the basics but once you've started using it, the system becomes more user friendly

Pros

The simple organization and access to client files / reports

Cons

The language. Some metrics and reports seem to be categorized with more European terms; not all reports or metrics are easy to understand at first.

Susie
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/4/2023

Does what it says on the tin

Generally like it and recommend it to clieents as a starter.

Pros

Simple to learn and use on a daily basis

Cons

1. Inability (due to how set up) to pull a rteport with all account and contact details together.2. Delete and Edit Buttons should be the other way round - why have delete as a first option? Mostly I would be editing not deleting....3. When aditng a new account, the Vomments Box could be long and thin not short and fat - it pushes the page off the screen unnecessarily - and there is nothing else preventing this length of box...4. Recent price change has made one client want to change product...

Kirsten
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/4/2023

The CRM that evolves as your business does

I would recommend this to anyone starting up a business.

Pros

Good support Literally grows in ability and function with your business

Cons

Would be helpful to be able to format fonts in system (bold, italic, highlight etc)The server can be a bit slow

Jennie
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 26/4/2023

All the information you need in one place.

We have found it easy to set up and were able to customise it to include the information we needed.

Pros

It has really helped us to organise all the information we have for our customers. As our business grows, employees know where to go to find the information they need and can easily update the system when new data needs to be added. It keeps everyone informed with up to date information.

Cons

We would have liked to have a way to alert us when contracts are coming up for renewal.

Roseanne
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 26/4/2023

Pretty Good Value for money

Quite straight forward to use, would be good if you could duplicate a previous campaign rather than starting from scratch each time.

Pros

Ease of displaying statistics from campaign

Cons

Can't import html code and that you can't import html code, would make creating campaigns quicker especially as you can't copy a previous campaign easily

Rachel
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/4/2023

Excellent for our small business

Excellent, easy to use and great support if needed.

Pros

We use for all our customer history of service and support. We find it very easy to use and can add or take off any fields we need to fully customise to the needs of the business. Great for task management and recording field/workshop service activities.

Cons

There is nothing we don't like about it.

Raeanne
  • Industry: Leisure, Travel & Tourism
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

Really Simple!

RSS allows us to track our engagements with key stakeholders and clients in a easy to use and cost effective way.

Pros

Very intuitive and easy to use. Reporting function is especially useful, as is being able to customise activity fields.

Cons

It would be great to be able to import different font styles to the marketing/newsletter functions

Stacie
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/4/2023

Review

Pros

I like how easy it is to log and collate emails to clients with the codes

Cons

the CRM sometimes stops syncing the emails but you are not alerted to this so have to go back and add emails manually which is frustrating and sometimes time consuming

Mike
Mike
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/4/2023

Really Simple CRM is, in fact, Really Simple!

Pros

This is an easy to use, easy to implement CRM product. It is cloud based, and a great value product!

Cons

There's no initial integration to any of our other systems. We leave it on an island for our sales folks to focus on their pipelines and contacts.

lisa
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 9/5/2023

great system

very user friendly, really straight forward

Pros

great system, very user friendly. email marketing is really straight forward to use

Cons

no all round good system, was impressed would recommend

Sandra
  • Industry: Mining & Metals
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

Best Contact Database Platform

Pros

I found this really useful to keep organized all the company contacts. Being able to see when the last update was made on each of them helps me a lot.

Cons

I think it needs to improve the search function as sometimes I do not find information when I try to search with keywords

Diane
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/4/2023

From a new user....

Simple to use - cost effective.

Pros

Easy to import contacts and keep updated

Cons

Doesn't manage inbound e-mail as i hoped it would

Susan
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/4/2023

Really Simple Systems Review

It has been very helpful

Pros

Very easy to use on the road to keep track of visits.

Cons

It may be an option that I haven't figured out - but I would like a report to print out of the last visit for each account.

Jaycee
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/4/2023

Good For Sale Beginners

Really pleased with this cost effective system.

Pros

We needed a CRM to help us with telesales that we have outsourced and for them to use. Really simple to set up and really easy to talk users through it.

Cons

Nothing so far.

Alternatives Considered

Gold-Vision CRM and Act!

Reasons for Switching to Spotler CRM

Cost and both of the above were not so easy to use.
Sian
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2023

No more spreadsheets or notebooks!

I'm able to look up things really quickly online, contact performers, etc. Everything is there at the touch of a button

Pros

I've applied RSS CRM to hold performer details for my events. So easy to set up, manipulate and use. I've recommended it to fellow promoters who are now starting to see the benefits.

Cons

Not sure just yet. Everything takes time to iron out the glitches - but so far so good.

Andrea
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 10/5/2023

New user

Pros

It gives me one place to store contacts and partner information

Cons

Email marketing is not streamlined and set up takes longer than it should

Response from Spotler

Hi Andrea,

Thank you for your review and for your feedback. If you would like help setting up your email marketing, please do get in touch with our support team on [email protected].

Replied 30/5/2023
Melina
Melina
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 2/3/2023

Ideal SMB CRM

Pros

The quality of customer service is outstanding, and they can assist in tailoring your reports and fields to your needs usually within a day. This is particularly beneficial for small and medium-sized businesses where staff often have to multitask.

Cons

The feature that enables linked accounts is somewhat perplexing. However, considering the benefits and support provided by the product, it surpasses this issue by a significant margin.

Jon
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/4/2023

CRM without all the bullshit

So far, so good.

Pros

Easy to use and implement. No pointless functionality.

Cons

The accounts/contact distinction isn't the best. Definitely much better designed for B2B than B2C.

Limuel
Limuel
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 28/2/2023

Overview of the Really Simple Systems CRM tool

Pros

RSS CRM is an excellent choice for small and medium-sized businesses in need of a simple and user-friendly CRM solution. It's user-friendliness and customization options make it a popular choice.

Cons

The setting sub-system can be a little confusing at times, but It's not an issue for me.

Ryan
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/4/2023

Right fit for our needs

Pros

This CRM is a good starting point for what we needed to track client relationships and new leads. It's not complex and easy to learn.

Cons

The CRM system is fairly customizable, though I wish I could customize a few more main screen metrics.

462 reviews

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