--- description: Review of Service Fusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Service Fusion | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Field Service Mobile Apps Software](/directory/1875/mobile-app/software) > [Service Fusion](/software/5783/service-fusion) # Service Fusion Canonical: https://www.softwareadvice.ie/software/5783/service-fusion Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.ie/software/5783/service-fusion?page=2) > Service Fusion is an all-in-one field service management software built to help service contractors simplify operations and grow faster. Designed for industries like HVAC, Plumbing, Electrical, Garage Door, Appliance Repair, and Handyman services, it offers powerful features including scheduling, dispatching, invoicing, customer communication, and GPS fleet tracking—all in one easy-to-use platform. With no per-user fees, guided onboarding, and unlimited, top-rated customer support, Service Fusion delivers unbeatable value and scalability for growing teams. Service Fusion helps users manage job assignments and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The platform enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems. Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat and over the phone. > > Verdict: Rated **4.3/5** by 308 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 308 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KickServ ## Commercial Context - **Starting Price**: US$245.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Assignment Management - Audit Trail - Automated Scheduling - Automatic Backup - Availability Management - Bid Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Client Management ## Integrations (15 total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Mobile Apps Software](https://www.softwareadvice.ie/directory/1875/mobile-app/software) ## Related Categories - [Field Service Mobile Apps Software](https://www.softwareadvice.ie/directory/1875/mobile-app/software) - [Cleaning Business Software](https://www.softwareadvice.ie/directory/613/maid-service/software) - [Construction Software](https://www.softwareadvice.ie/directory/4133/construction/software) - [Construction Management Apps](https://www.softwareadvice.ie/directory/1722/best-apps/software) - [Scheduling Software](https://www.softwareadvice.ie/directory/4738/scheduling/software) ## Alternatives 1. 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[BuildOps](https://www.softwareadvice.ie/software/426830/buildops) — 4.4/5 (177 reviews) ## Reviews ### "A helping hand to run your buisness" — 5.0/5 > **David** | *15 April 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Service Fusion understands the importance of workflow, working as expected, and taking responsibility when things are not perfectly smooth > > **Cons**: Slow sometimes, and some minor upgrades can help, some suggestions they said to improve but still waiting > > Using it for years after switching a few companies and failing with all, their support is the best part here ----- ### "Excellent CRM for Service Businesses with Great Support" — 4.0/5 > **Johnathan** | *15 April 2026* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Service Fusion was how easy the implementation process was. Getting started was simple, and their support team has been excellent whenever I’ve needed help. The software offers many useful features that help keep my business organized and running smoothly, from scheduling to customer management. Overall, it has been a valuable tool for my business. > > **Cons**: The main area where I think Service Fusion could improve is time tracking. The current system feels very basic and lacks some of the more advanced features that businesses may need for tracking employee time and productivity. > > Overall, I’ve had a great experience with Service Fusion. The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses. ----- ### "Still needs improvement" — 3.0/5 > **Pam** | *15 April 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 4.0/10 > > **Pros**: Service Fusion is better than having nothing, and better than our previous service management program. The most recent search update and notifications are a huge improvement\! Hoping Service Fusion keeps its promise to keep updating their system. Scheduling is easy\! > > **Cons**: Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans. You can't run job reports, for example, to be able to determine how long it takes us to complete a job. The Sales Tax is an absolute nightmare. The ITEMS should be either taxable or non taxable, but the way it is now, if you add a new product or service to your company, you must go through all of your taxing jurisdictions, in our case over 102 and add the new product/service to each taxing jurisdiction itself. Syncing to QB commonly causes issues on our financials, as the sales tax is always .01 over or under. There should be a section for "office notes" that the guys in the field do not see for billing/scheduling/back office info. > > Customer support is very responsive, albeit often doesn't know the answer to my issues. We have found some work arounds and still do many things manually because we often don't have time to be messing with software that is supposed to make our lives easier when we are running a business. Scheduling/Dispatch is easy enough. ----- ### "The best all around CRM for HVAC" — 5.0/5 > **Paul** | *15 April 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and intuitive layout. Everything you need for a CRM is easily accessible via the app or the online dashboard. Super easy to learn and definitely the best value for your money. We tested over 12 other software options for our Commercial HVAC company and always came back to Service Fusion as the best option for data management, security, and the easy scheduling. > > **Cons**: The app was a little sluggish at time and did not have an offline mode but there is now a new app, as of the other day. Looking forward to all of those improvements. My only complaint is not at the fault of Service Fusion. Its Quickbooks. It would be nice if they offered other accounting software options. > > We have been a customer for almost 10 years for a reason. The support is quick and always willing to help ----- ### "Good for the money- needs more work" — 4.0/5 > **Brandy** | *16 April 2026* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: I like a lot of the customization, they have a lot in their system for the price you pay. The dispatch grid is nice to see everything and being able to customize what things it shows is great. > > **Cons**: When we have a problem with any of the features we call tech support. They have taken up to a year and a half to fix an issue on their end. It seems that every time I call with an issue we are the only ones and they have never heard of the issue with their own program. > > Its a bit of a roller coaster. I really like the product but some of the software glitches and they don't ever seem to be in a hurry to fix it. I wish they took their problems more seriously. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.ie/software/5783/service-fusion?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/5783/service-fusion) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data