UpKeep

Best-in-class maintenance management system

Through UpKeep, we've been able to significantly improve our maintenance efficiency. Its features include asset tracking, work order management, inventory control, and task scheduling.

Great for companies with a lot of moving parts

Very user friendly and never experienced any down time.

Work orders works well on mobile app.

We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.

Why UpKeep Is The Best

Excellent tool for technology company that needs affordable CMMS

UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Up keep a worth to keep

Overall it was fantastic. It was an amazing software. Everything was good to go and you'll love it too.

A Great Maintenance Management Solution

Not Too Happy So Far

Needs just a few adjustments

Overall a few tinkering and this app would be perfect

Easy to Navigate and very helpful when busy

My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication.

develop document together through work orders

its has helped to increase productivity and every one's contribution is felt

document and work orders share with upkeep the best application

upkeep has made work flow processes

upkeep has helped to reduce on technicians time spent doing work

share work among team with upkeep

sharing work orders among the team has helped us to complish task in few minutes

business work flow now made easy with in companies

there has been reduction on time spent by technicians f filling work orders for the company and in long run increasing on productivity among team

doing work orders on paper work no longer working

Goddyprojects

Very good

UpKeep Review

Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management.

Great tool for business

work flow order for every manager in any busness can use this

Upkeep and organization

Overall, I would recommend this product any day.

Good management software for every business

Lifesaver

UpKeep "Better Reviews/Ratings 2022"

The overall experience with Upkeep is the support is very excellent.

Software that works for you.

Overall the software is working as it was advertised to us. The nice piece about this software is that it integrates an asset management system with a work order system as well as consumable inventory. We like the preventive side as well. The software can send reminders and reoccurring tickets to jobs that happen on a cycle. The key to a product is how well things can be tracked and searched for later on. The software is going to be a big help later on, with the reports feature, showing how much time and money is invested into a piece of equipment or asset. That will help with building a budget for replacements and accurate reports. Its nice that we can integrate maintenance and IT together as well as inventory into one platform.

UpKeep keeps track of in-service problems

Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

Server maintenance monitoring is performed thanks to UpKeep

It fits very well with the small brewing ecosystem we have. The facility management control and equipment maintenance schedule and frequent service schedules are automatic. By the time I place a work order for each time I use a machine, the observation of how often the tools are adjusted and transformed is very clear. The program could easily be expanded, making it possible for several individuals to monitor each job and assist in keeping up with routine repairs and damage. For an institution new to the computer game, this is a very simple procedure to learn and use. If you only use it on certain occasions, you will not gain much benefit from its use.

Not To Good.... Not To Bad In A Sea Of Competitors

It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services

Upkeep magical performance.You should try it.

We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.

My Experience With UpKeep

Comprehensive Solution for Maintenance Management

Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

upkeep Up s and Downs

We Want It, But They Won't Help Us!

I liked everything about this product when using the free trial. Was very eager to get started. Unfortunately UpKeep could not provide us with references that we could contact about their experiences, been waiting 5 weeks now. I did reach out to about 5 companies noted on their website that supposedly use UpKeep - only 1 responded and they aren't using it anymore.

Upkeep Review

Preventative Maintenance Program

The program has the capabilities we are looking for but the numerous technical issues are making it difficult to work with.

Joy of Maintenance

I would say it has been very good, UpKeep has been well embraced by the Associates here and the ease they have had submitting work orders.

UpKeep Review

The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system.

commend Centre for business maintains and management

using the application has simplified work and support is given online

Me keeping it up

My overall was good and still is good so far

upkeep setup is so easy

using the soffware has simplified work and save time

file management application

it had helped us to stop losing important files and documents

mobile solution to be used in business and organizations

using the application for work orders has helped to have everybody on board for their inputs during document reviews and development

share work orders among team with the software

its has made work collaboration and report writing so easy since every one can input

simple and secure for use

its has made my work so easy for report compilation

upkeep has made work order sharing simple

Due to work order share, it has helped us to increase on companies productivity

Best management tool to have

I have been using UPKEEP for about 2 years. 8 months as the ADMIN. easy to set up, and let my team what is going on with the machines.

simplify work flow with upkeep

Using the application has simplified work in the organization

Simple tool for inventory management

manage inventory with up keep

its has helped us to save time and other resources

Helped me manage the maintenance of my assets more effectively

I was able to create and assign work orders quickly and easily. This has allowed me to increase efficiency in resource management and improve communication with my maintenance team. Also, the mobile app is very helpful and allows my technicians to be instantly notified of new work orders and update their progress in real time.