---
description: Review of Conversation Insights Agent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Conversation Insights Agent | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/4646/speech-analytics/software) > [Conversation Insights Agent](/software/587698/Conversation-Insights-Agent)

# Conversation Insights Agent

Canonical: https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent

> Conversation Insights Agent is a cloud-based conversational intelligence solution built for enterprise contact centers across industries such as financial services, retail, and healthcare. It captures and analyzes customer interactions to help teams identify trends, monitor agent performance, and improve service quality. Core features include automated call transcription, sentiment analysis, keyword tracking, and customizable dashboards that surface actionable patterns from customer conversations. Conversation Insights Agent helps quality assurance teams review interactions at scale without manual listening, reducing review time and supporting consistent coaching. The platform integrates with existing contact center infrastructure and scales to support large interaction volumes. Support is available via email, phone, and an online knowledge base.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Uniphore
- **Founded**: 2008

## Commercial Context

- **Target Audience**: 501–1,000, 1,001–5,000, 1,001–5,000, 1,001–5,000, 5,001–10,000, 5,001–10,000, 5,001–10,000, 10,000+, 10,000+, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, English
- **Available Countries**: Australia, Hong Kong SAR China, India, Singapore, Spain, United Arab Emirates, United Kingdom, United States

## Features

- AI Text Summarization
- Scalability

## Integrations (2 total)

- Lot Wizard Pro
- My Telescope competitive compass

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)

## Category

- [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/587698-Conversation-Insights-Agent/> |
| en-AU | <https://www.softwareadvice.com.au/software/587698/Conversation-Insights-Agent> |
| en-GB | <https://www.softwareadvice.co.uk/software/587698/Conversation-Insights-Agent> |
| en-IE | <https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/587698/Conversation-Insights-Agent> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Conversation Insights Agent","description":"Conversation Insights Agent is a cloud-based conversational intelligence solution built for enterprise contact centers across industries such as financial services, retail, and healthcare. It captures and analyzes customer interactions to help teams identify trends, monitor agent performance, and improve service quality. Core features include automated call transcription, sentiment analysis, keyword tracking, and customizable dashboards that surface actionable patterns from customer conversations. Conversation Insights Agent helps quality assurance teams review interactions at scale without manual listening, reducing review time and supporting consistent coaching. The platform integrates with existing contact center infrastructure and scales to support large interaction volumes. Support is available via email, phone, and an online knowledge base.","image":"https://images.g2crowd.com/display-layer-screenshots/95730/56614b067c912f3fecb38508089ab6aeac39c4adb802e0018cc290a0a6fc5ea8.webp","url":"https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent","@id":"https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.ie/software/587698/Conversation-Insights-Agent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Speech Analytics Software","position":2,"item":"/directory/4646/speech-analytics/software","@type":"ListItem"},{"name":"Conversation Insights Agent","position":3,"item":"/software/587698/Conversation-Insights-Agent","@type":"ListItem"}]}]}
</script>