About UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR). In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time. UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.
UJET Software - UJET live chat
UJET Software - UJET agent's chat view
UJET Software - UJET end-user chat view
UJET Software - UJET live chat - thumbnail
UJET Software - UJET agent's chat view - thumbnail
UJET Software - UJET end-user chat view - thumbnail

UJET pricing

UJET does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to UJET

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

Ginesys

Ginesys is India's cloud-first, retail ERP software company offering a wide range of retail solutions, including...

Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication...

Zoiper

Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP...

UJET Reviews

Feature rating

Value for Money
4.8
Functionality
4.5
Ease of Use
4.7
Customer Support
4.8
5 reviews of 116 View all reviews
Shimon
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/11/2017

The integration with UJET REST API was seamless and very easy to implement

Pros

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons

UJET is relatively new to the market place, with that said, their API are mature for a young company

Toni
  • Industry: Supermarkets
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
0

4
Reviewed on 13/9/2019

Ujet Review

Overall, it seems to work well.

Pros

I like the options to transfer and make multiple calls.

Cons

It sometimes glitches and has to be restarted from time to time.

Alternatives Considered

RingCentral MVP

Reasons for Choosing UJET

It was a business decision that I had no control over.

Switched From

RingCentral MVP
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

3
Reviewed on 25/9/2020

A simple and easy product

Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.

Pros

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Cons

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Susana
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 2/5/2022

Totally recommended

Pros

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Cons

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

Hernan
  • Industry: Retail
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/3/2019

Great CX tech partners

The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

Pros

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons

________________________________________

Related categories