--- description: Review of WebsiteAlive Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WebsiteAlive | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Banking CRM Software](/directory/336/banking-crm/software) > [WebsiteAlive](/software/59234/websitealive) # WebsiteAlive Canonical: https://www.softwareadvice.ie/software/59234/websitealive Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/59234/websitealive?page=2) > WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate. WebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action. WebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in. The solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: WebsiteAlive - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: (Free Trial) - **Pricing Details**: SaaS based pricing, cancel anytime and no contract - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - CRM - Canned Responses - Chatbot - Customisable Branding - Email Management - Live Chat - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reminders - Screen Sharing - Third-Party Integrations - Transfers/Routing ## Support Options - 24/7 (Live rep) - Chat ## Category - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) ## Related Categories - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.ie/directory/343/pharmaceutical-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4451 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) ## Reviews ### "Great way to engage with chat on website" — 5.0/5 > **Verified Reviewer** | *1 September 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed. > > **Cons**: There was nothing in particular that I didn't like about the product. > > I've had positive experiences with the website and little to no problems with it working functionally. ----- ### "Nice chat option for company website" — 5.0/5 > **Julie** | *5 September 2018* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly. > > **Cons**: If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent). > > Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature. ----- ### "Expensive but excellent and does the job perfectly" — 5.0/5 > **Verified Reviewer** | *19 December 2018* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: It is very easy to use and has all the features needed for live chat. Screen sharing is still an option, which is rare with live chat integrations these days. It's nice to see a good implementation. > > **Cons**: It is very expensive, and only really viable for larger corporations due to the expense. If you can afford it it is excellent, but there are other options for much less or free that will likely get the job done for your needs. > > I need to use it for one company due to integrations, but for others I use a different option due to cost. ----- ### "Great Support Staff" — 5.0/5 > **Verified Reviewer** | *9 March 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out). > > **Cons**: I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around. > > Real Time Talk between customers and staff with track able data ----- ### "Great chat software for any business" — 4.0/5 > **Jason** | *8 August 2021* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: Great software to use for any website. Live chat features are exactly what you would need. I really love the screen sharing option that it has which you don’t really see nowadays. > > **Cons**: A bit expensive and has too many options on one screen. > > Very easy to use and they offer a 30 day trial which I found is a great way to get prospective customers to use your product. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/59234/websitealive?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/59234/websitealive) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data