--- description: Review of Accelo Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Accelo | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [MSP Software](/directory/4553/msp/software) > [Accelo](/software/59422/accelo) # Accelo Canonical: https://www.softwareadvice.ie/software/59422/accelo Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/59422/accelo?page=2) > Accelo was built for professional services firms that need more than a record of what happened — they need to know what's coming. Most PSA tools tell you last month's utilization and last quarter's margins. Accelo surfaces risks in real time: projects heading over budget, resources about to be overloaded, retainers trending toward scope creep — before they cost you revenue. The platform connects the full client lifecycle in one place: CRM and quoting, project delivery, support ticketing, time and expense tracking, retainer management, and invoicing. AI is embedded throughout, not added as an afterthought. Accelo is best suited for firms managing a mix of project and retainer work, teams losing revenue to untracked time, and leadership making resourcing decisions on gut feel rather than data. Customers report 30–35% less time on admin, 3–7% revenue leakage recovered, and one client eliminated $156,000 in overhead in a single year. > > Verdict: Rated **4.5/5** by 177 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 177 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Accelo - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: A cloud-based client work management platform to manage all aspects of your client work and improve the performance and profitability of your business. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Faroe Islands, Finland, Germany, Greenland, Iceland, Ireland, New Zealand, Sweden, US Virgin Islands, United Kingdom, United States, Åland Islands ## Features - ACH Payment Processing - AI Copilot - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Activity/News Feed - Agile Methodologies - Alerts/Notifications - Approval Process Control - Approval Workflow - Assignment Management - Attendance Tracking - Bank Reconciliation - Batch Processing - Billable Items Tracking - Billing & Invoicing - Billing Portal ## Integrations (28 total) - BrightGauge - ConnectWise Cybersecurity Management - Expensify - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace - Gusto - HubSpot CRM - Ignition - Jira - Kaseya VSA - Mailchimp - Microsoft 365 - Microsoft Outlook ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) ## Related Categories - [Project Portfolio Management Software](https://www.softwareadvice.ie/directory/1937/ppm/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [Predictive Lead Scoring Software](https://www.softwareadvice.ie/directory/3393/lead-scoring/software) - [Account Management Software](https://www.softwareadvice.ie/directory/3606/account-management/software) - [Project Management Software](https://www.softwareadvice.ie/directory/4430/project-management/software) ## Alternatives 1. [BigTime](https://www.softwareadvice.ie/software/3026/bigtime) — 4.6/5 (658 reviews) 2. [FreshBooks](https://www.softwareadvice.ie/software/135928/freshbooks) — 4.5/5 (4519 reviews) 3. [Teamwork.com](https://www.softwareadvice.ie/software/17252/teamwork-pm) — 4.5/5 (940 reviews) 4. [BQE CORE Suite](https://www.softwareadvice.ie/software/37091/bqe-core-project-management) — 4.5/5 (787 reviews) 5. [Projectworks](https://www.softwareadvice.ie/software/113550/projectworks) — 4.7/5 (156 reviews) ## Reviews ### "Improved team collaboration and productivity" — 4.0/5 > **Kelly** | *22 November 2023* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Accelo's best feature is its collaborative workspace. The platform's communication tools, including shared calendars and real-time updates, foster team collaboration. The centralized project and client information ensures everyone is on the same page. Accelo's intuitive interface and user-friendly collaboration features enhance our team's productivity, facilitating seamless communication and efficient project delivery. > > **Cons**: Although Accelo does a great job at facilitating collaboration, the functionality of its mobile app might be improved. Teams that need access to client and project data while on the go would benefit from a better mobile experience. > > In general, working with Accelo has been a good experience for us. It has become the nerve center for our team, facilitating better communication and increased output. The adaptability of the platform and its emphasis on developing teamwork are ideal for our kind of teamwork in the office. ----- ### "A great, flawed tool." — 4.0/5 > **David** | *31 October 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects. The UI can be improved a lot, but the options for customizations are endless. Our primary use is the time tracking functions. > > **Cons**: It's really difficult to go back and find a good total of all past work done on an account. Tasks and projects are too siloed and it's hard to put all of the pieces together. > > A mixed bag for sure, but we haven't found anything that can fully replace it for our team. It's still the best solution for our agency. ----- ### "Convenient ERP to get started" — 4.0/5 > **Eduarda** | *2 July 2026* | Environmental Services | Recommendation rating: 7.0/10 > > **Pros**: It's convenient and easy to set up for the most part. You can get going once you have an idea on how you want to use the product. > > **Cons**: It has a lot of constraints, sometimes it feels like it's more restrictive that it has to be and doesn't offer a lot of customization. Also, some parts feel abandoned, the billing modules are not very good, and it feels like they have been on v4 forever where this new version and old version co-exist. ----- ### "Terrible at the basics" — 2.0/5 > **Ryan** | *24 August 2022* | Human Resources | Recommendation rating: 0.0/10 > > **Pros**: There is nothing I like. Every Feature that seems like it would be a good thing E.G. having meeting from calendar appear in timesheets ends up not working to what you would expect. For example meeting will auto allocate to client and not project if not created from Accelo. Meeting can then not have people on different rates capture time as costs will not capture correctly. > > **Cons**: Very Time consuming to capture Time and create/manage projects. Time capture overhead increased significantly when business started using Accelo. Project Planning is very primitive and very slow with basic/backward functionality. honestly seems like Beta software at times. > > From and PM/Consultant standpoint it has made my life harder. Nearly all I speak to dislike. ----- ### "Good PSA software for firm-wide visibility" — 4.0/5 > **Josh** | *23 June 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Accelo makes it easy to track customer engagement and support; from opportunity to sale, then tracking products, projects, services, tickets, and assets. Invoicing is flexible and easily links to Quickbooks online. One feature we find especially useful is the ability to see all activity ("stream") for any item (contact, company, project, ticket, etc.) or for our entire firm. The stream includes everything that has happened such as emails, calls, timers, etc. > > **Cons**: The stream is slow to update with new entries, and conversations are often listed several times in the wrong order. Managing my inbox in Accelo, and also separately in Outlook is a lot of work. I'm not sure the answer for this problem, but perhaps filing the emails in Outlook into an "Imported into Accelo" folder would work? Using the global search for a company often results in a lot of results for tickets, projects, etc. first, rather than the company record, which is usually what I'm searching for. A knowledgebase where we can store information, especially for common support issues would be useful. > > I'm just a user, not the administrator who set up and manages our instance, so I only have experience as a user. I regularly track emails, phone calls, tickets, etc., and that all works fine. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/59422/accelo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/59422/accelo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data