--- description: Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hiver | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [Hiver](/software/60479/hiver) # Hiver Canonical: https://www.softwareadvice.ie/software/60479/hiver Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/60479/hiver?page=2) > Hiver is the agentic omnichannel customer service platform where teams resolve complex support requests with AI Agents, cross-team collaboration, workflows, and ticketing. Hiver comes in two products: Hiver Omni, a dedicated agentic omnichannel platform, and Hiver in Gmail, which runs inside your inbox. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. 10,000+ teams worldwide trust Hiver to run customer support. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Some of Hiver’s key features include - a) Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels. b) Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone works from the same picture. c) Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams configure ticket fields and define SLAs in natural language, and audit trails keep every action accountable and reporting-ready. d) AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather context, follow your team's procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. e) AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team's tone, recommends next steps, and takes directed actions like updating Salesforce or pulling information from Confluence. Your team reviews and approves what goes out. f) Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI writes help center articles from resolved conversations, and flags existing content when it goes stale or conflicts with how your team actually resolves issues. g) Integrations and Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps, and trigger actions across connected systems. Teams build the rules in natural language. h) Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual, plus quality scores, customer health, and trends across conversations. Your team queries the data in natural language, inside Hiver or through MCP. i) Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, and AI Agents and your team act on that intelligence in every interaction. Additionally, Hiver stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Most teams are up and running in minutes, without IT or outside consultants. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Agent Configuration - AI Copilot - AI Sorting - AI Text Summarization - API - Access Controls/Permissions - Activity Tracking - Adaptive Learning - Alerts/Escalation - Analytics - Assignment Management - Automated Routing - Business Process Automation - Canned Responses - Change Management - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.softwareadvice.ie/directory/5438/ai-it-agents/software) - [Team Communication Software](https://www.softwareadvice.ie/directory/4594/team-communication/software) - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) - [Internal Communications Software](https://www.softwareadvice.ie/directory/4572/internal-communications/software) ## Alternatives 1. 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[Brevo](https://www.softwareadvice.ie/software/18887/brevo) — 4.6/5 (3512 reviews) ## Reviews ### "Hiver is a fantastic niche extension for CX" — 5.0/5 > **Fletcher** | *2 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making > > **Cons**: It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's ----- ### "Love Hiver\!" — 5.0/5 > **Marketa** | *11 September 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows. > > **Cons**: Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows. > > My overall experience with Hiver has been very positive. The platform is intuitive and easy to use, which made it simple to adopt across our team. Its email management features have been especially valuable for organizing communication and ensuring accountability. The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration. ----- ### "Great email help" — 4.0/5 > **Virginia** | *25 October 2019* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. > > **Cons**: Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. > > This program has been wonderful\! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). ----- ### "Hiver is the best way to manage shared Gmail inboxes" — 5.0/5 > **Lindsey** | *11 September 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. > > **Cons**: I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. > > We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent. ----- ### "Hiver is an essential part of my job." — 5.0/5 > **Leonardo** | *11 September 2025* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier. > > **Cons**: Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues. > > Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/60479/hiver?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/60479/hiver) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data