---
description: Review of HelpdeskEddy Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpdeskEddy | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [HelpdeskEddy](/software/6099/helpdeskeddy)

# HelpdeskEddy

Canonical: https://www.softwareadvice.ie/software/6099/helpdeskeddy

> HelpDesk Eddy is a customer support software for any size business in a variety of industries. The solution provides a common channel to interact with customers through multiple communication points including emails, website, phone and a service desk portal.


Users can connect their existing mailbox to the system and the solution will read all incoming mail and convert them into tickets. The tickets generated from emails contain all the information sent, including content and attachments.


HelpDesk Eddy comes with a personalization option that enables businesses to brand the software according to the needs of the users. The personalization includes the domain name, company logo and more. The software also comes with a functional API that helps businesses to tailor-fit the solution's functionalities according to individual needs.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eddy Soft
- **Founded**: 2005

## Commercial Context

- **Starting Price**: £10.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: £8 per agent per month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile)
- **Available Countries**: Latvia

## Features

- API
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Personalisation
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

## Support Options

- Chat

## Category

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)
- [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software)
- [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software)
- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews)
5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Helps to keep our flow of documents in an absolute order\!" — 5.0/5

> **Kaspars** | *5 April 2017* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved\!
> 
> I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional.
When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business\! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order\!

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### "Everything is much simpler now" — 5.0/5

> **Agata** | *5 April 2017* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I can safely recommend Helpdeskeddy to any small business owner.
> 
> My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/6099/helpdeskeddy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/helpdeskeddy-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/6099/helpdeskeddy> |
| en-GB | <https://www.softwareadvice.co.uk/software/6099/helpdeskeddy> |
| en-IE | <https://www.softwareadvice.ie/software/6099/helpdeskeddy> |
| en-NZ | <https://www.softwareadvice.co.nz/software/6099/helpdeskeddy> |

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