--- description: Review of CareStack Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CareStack | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Dental Charting Software](/directory/4359/dental-charting/software) > [CareStack](/software/61103/carestack) # CareStack Canonical: https://www.softwareadvice.ie/software/61103/carestack Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/61103/carestack?page=2) > CareStack is a dental software that helps build meaningful relationships with patients. The platform enables dentists to create and manage patient lists, send automated and scheduled email campaigns, schedule follow-up appointments, and capture patient phone numbers. The intelligent scheduler lets institutions set popup reminders and automatically reschedule appointments for patients that forgot or missed their appointment. CareStack allows physicians to save time on regular tasks that are done repeatedly using the automated scheduling system which reminds and reschedules for you. It helps speed up documentation with a dashboard featuring charts to show appointment activity by day of the week, weekend activity, and more. The platform is HIPAA compliant so all records are safe from unauthorized access. > > Verdict: Rated **4.8/5** by 201 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 201 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CareStack - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$698.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: CareStack clients are billed on the basis of the number of users with active logins. Contact CareStack for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Annotations - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Charting - Claims Management - Client Management - Client Portal - Communication Management - Comparison View - Confirmations/Reminders ## Integrations (9 total) - Apteryx XVWeb - Birdeye - DoseSpot - LogMeIn - Overjet - Plivo - RingCX - SOTA Cloud - SWELLEnterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Dental Charting Software](https://www.softwareadvice.ie/directory/4359/dental-charting/software) ## Related Categories - [Dental Charting Software](https://www.softwareadvice.ie/directory/4359/dental-charting/software) - [Dental Software](https://www.softwareadvice.ie/directory/4511/dental/software) ## Alternatives 1. [Adit](https://www.softwareadvice.ie/software/214384/adit) — 4.7/5 (273 reviews) 2. [Practice-Web](https://www.softwareadvice.ie/software/2735/practice-web) — 4.9/5 (115 reviews) 3. [Curve Dental](https://www.softwareadvice.ie/software/2547/curve-dental) — 4.4/5 (285 reviews) 4. [BestoSys](https://www.softwareadvice.ie/software/32077/bestosys) — 4.8/5 (293 reviews) 5. [ABELDent](https://www.softwareadvice.ie/software/4682/abeldent) — 4.7/5 (112 reviews) ## Reviews ### "Efficient, Data-Driven, and Easy to Adapt" — 5.0/5 > **Genesis** | *23 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. > > **Cons**: There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. > > My overall experience has been very positive. Coming from the micromobility industry, I was able to adapt quickly, and the system has made daily operations more streamlined and organized. It’s a reliable tool that supports efficiency, and the onboarding guidance played a key role in helping us get the most out of it from the start. ----- ### "In the End CareStack is a Win\!" — 5.0/5 > **Michelle** | *30 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too. > > **Cons**: That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times. > > At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success. ----- ### "CareStack: All the Features, None of the Efficiency" — 1.0/5 > **Verified Reviewer** | *8 April 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. > > **Cons**: Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. > > As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. ----- ### "CareStack Experience" — 4.0/5 > **Lauren** | *4 May 2026* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. > > **Cons**: The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. > > Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process. ----- ### "Carestack is a win\!" — 5.0/5 > **Kristian** | *30 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice. > > **Cons**: We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me. > > Everyone at Carestack has been so incredibly helpful\! I love the support button and the onboarding team and process. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/61103/carestack?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/61103/carestack) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data