PrimeRx

Dear PrimeRx User,
Firstly, we do appreciate the fact that you took out the time to provide a testimonial.

We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price.
We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required.

This gives you the choice along with the savings.

We value your feedback and will come back to you with a possible solution that may work for your benefit.

Thank you for always supporting us

Thank you for taking the time to share your thoughts about your experience with PrimeRx! We genuinely appreciate your feedback and are glad to hear that you find our software functional and intuitive. It’s great to know that our features and integration capabilities are meeting your needs.

We also acknowledge your concerns regarding customer support and response times, especially during peak hours. We are continuously working to improve our support processes and will take your feedback into account as we strive to enhance our services.

We apologize for any challenges you’ve faced with updates and bugs, and we appreciate your patience as we work to resolve these issues. Your insights are invaluable to us, and we are committed to making PrimeRx an even better solution for you.

If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
Michele Daniels
Marketing & Communications Manager

Dear Kiel
Thank you for taking the time to share your thoughts on our pharmacy software. We're glad to hear that you appreciate features like the copy and paste functionality and the text feature.

We understand how frustrating it can be when the program freezes, and we apologize for any disruptions this has caused. Your feedback regarding CPU demand is important, and we’re actively working to optimize performance to enhance your experience.

While we appreciate that our software isn’t your favorite, we’re committed to making improvements to better meet your needs. If you have any specific suggestions or additional feedback, please don’t hesitate to reach out.

Thank you for choosing PrimeRx after your transition from Cerner Millennium. We look forward to continuing to support you!

Dear Robert,
Our team is committed to continually enhancing our product, including refining our compounding capabilities to better support pharmacies' unique needs. We’d love the opportunity to work with you to understand the specific functionalities you’re looking for in compounding and nursing home dispensing. With your insights, we can better align our development efforts to meet your practice's needs. Kindly contact [email protected] and ask to be escaulated to the LTC experts.

The PrimeRx Team

Katie<
Thank you for your review! We're glad to hear that you find our software easy to use and appreciate the ability to export raw data for reporting. We understand your desire for dynamic dashboards for real-time reporting, and we value this feedback as we look to improve our features.

Kindly reach out to me in regards to the dashboards - I can direct you to the correct customer service rep.

It's great to know that PrimeRx is meeting your needs for retail and specialty prescriptions, and we're committed to ensuring you continue to have a positive experience with us. If you have any further suggestions, we’d love to hear them!

Thank you,
Michele Daniels
Marketing & Commincations Manager
[email protected]

Thank you for your valuable feedback! We’re glad to hear you find PrimeRx easy to use, with good customer service and audit-friendly features.

Regarding the filing prescription feature, we appreciate your input on the auto-submit function. We understand how important it is to prevent other pharmacies from billing for the same prescription. Our team is always working to improve, and we’ll share your suggestion with our development team for consideration in future updates.

If you have any other questions or need further assistance, feel free to reach out to us at [email protected]. We're here to help!

Thank you for choosing PrimeRx!

Dear Brett
Thank you for your feedback! We’re glad to hear PrimeRx has been an upgrade for your pharmacy and that you've noticed improvements since 2023. We’re always working to streamline functionality and make your experience even better. Please feel free to share any specific areas we can improve—your insights are invaluable to us!

Best regards,
PrimeRx Team

Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution.

We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS.

Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding.

Dear Sir,
I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services?

Hi Jae,
Thank you for your review! We’re glad to hear that you find our program easy to use and that it satisfies your needs with its convenient functions.

We understand that it can be overwhelming to navigate through many features. If you ever need assistance or would like to learn more about how to use specific functions, please don’t hesitate to reach out.

We’re here to help you get the most out of our software at [email protected] to schedule additional training and support with the new features.

Best Regards,
The PrimeRx Team

Venus,
Thank you for your review! We're happy to hear that you appreciate the simplicity of our platform and find it user-friendly, and we're glad our staff has been helpful.

We understand the need for scalability and better integration with online platforms, and we appreciate your feedback as it helps us improve.

Here is a listing of our PrimeRx integrations:
https://www.primerx.io/integrations/

We're glad that PrimeRx has met your needs, and if there's anything else we can do for you, please don't hesitate to reach out!

Michele Daniels
Marketing and Communications Manager

Hi Mayur,
Thank you for your wonderful review and recommendation! We’re glad to hear that you find our pharmacy software easy to use and customize, as well as effective for following up with tags.

We appreciate your feedback about the software slowing down later in the day. We’re continually working to optimize performance, and your insights are invaluable as we make improvements.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at [email protected]!

Best regards,
The PrimeRx Team

Andres<
Thank you for your review! We're happy to hear that you find our software user-friendly and that our customer service team has been helpful. We appreciate your feedback regarding compatibility with some scanners and the lack of an option to edit Rx notes.

We're always working to improve, and your input helps us understand where we can make the experience better. Please feel free to reach out if you have more suggestions or need assistance

Thank you,
Michele Daniels
Marketing and Communications Maanger

Thank you for sharing your review of PrimeRx! We’re pleased to hear that you find our software easy to use and appreciate the remote updates and reliable technical support.

We apologize for the issues you've experienced with the add-ons and the drug interaction feature. We understand how frustrating it can be when drug names change or get cut short after updates, leading to confusion and errors. Your feedback is invaluable to us, and we are committed to addressing these concerns to improve our service.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding.

Thank you for taking the time to leave such a thoughtful review of PrimeRx!

Pros:
We’re thrilled to hear that you find our program straightforward and appreciate the customizable features we offer. Your preference for PrimeRx and recognition of our ongoing innovation and expansion efforts truly motivate us to keep improving.

Cons:
We're glad to know that you haven't encountered any major issues with the system. We value your feedback on minor feature requests and are committed to continuously enhancing our product. Rest assured, we are working on implementing those features in future updates.

Thank you once again for your kind words and valuable input. If you have any more suggestions or need assistance, please don't hesitate to reach out.

Thank You for Your Review!

Dear Sarfaraz,

Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service.

If you need any further assistance, please feel free to reach out. We're always here to help.

Thanks again for your support!
Michele Daniels
Marketing and Communications Manager

Hi Pranavkumar,
Thank you for taking the time to review our software! We're thrilled to hear that you find it easy to use and learn, and that it promotes great teamwork.

We appreciate your feedback on the performance issues you've encountered. Our team is continually working on optimizing the software to ensure smooth and efficient operation. Rest assured, we're dedicated to providing a reliable and effective solution, and the easy backup option is there to ensure your data is always safe.

Thanks again for your support and insights!

We’re thrilled to hear that you find PrimeRx easy to use and that it’s quick for everyone to pick up. Ease of use is one of our top priorities, and we’re glad it’s positively impacting your experience.

Kindly note that you can email the prescriber if you go to the patient history, refill request section, and look for the email checkbox. Make sure it is on. If you need help finding the button, kindly contact us at [email protected].

Sir,
We did look into the reason, as to why the SIG field was locked.
The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled.
I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields.
However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open.
Thank you

Dear Sir,
Thank you for the kind comments about PrimeRX and PrimePOS. But I would like to help you with your tech issues.

Please feel free to email me; I hope to resolve all your tech issues.

Very Best
Michele Daniels
Marketing and Communications Manager

Dear PrimeRx User,

While we appreciate the comments on ease of use, we do want to address the other comments.

The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis.
We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies.
I can assure you that we can address your issue, and have another training session scheduled to take you through these options.

Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients.

Thank you,

Dear PrimeRx User,

Thank you for giving us a 5 star Rating.

However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out.

PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon.

It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed.

We appreciate your support and strive for 100% satisfaction from our clients.

Thank you,

Michael,

Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them.

Your comments have been submitted to [email protected] and escalated to the development team.

Please reach out to [email protected] and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues.

Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options.

We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service.

Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution.

May I have your pharmacy's name and NABP#, I will have a customer service rep contact you.

Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager.

We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes.

If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues.

Michele Daniels
Marketing & Communications Mgr

Keishla,
Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members.

We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance.

Kindly reach out to us to see if we can address your concerning issues.

It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out!

Michele Daniels
[email protected]

Siddikur,
Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available.

We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support!

Thank you
Michele Daniels
Markeitng & Communications Manager

I’m very sorry to hear about your experience. Please contact me at [email protected], and I will ensure that you are connected with our Customer Service Director to discuss your concerns and work towards resolving them.

Thank you,
Michele Daniels
Marketing & Communications Manager

Parvin,
Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy.

We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration.

If you ever have questions or need assistance, please feel free to reach out. We're here to support you!

Best regards,
The PrimeRx Team

Gretchen,
Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training.

We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017.

Thank you,
Michele Daniels
Maketing & Commincations Manager

Thank you for the fantastic review and for calling PrimeRx one of the best! We're thrilled to hear you find the system user-friendly and that the chat support has been so helpful, especially during critical moments like patient pickups.

We appreciate your feedback about the new design and will share it with our team as we continuously work to improve your experience. We're also glad our agents were able to provide clarity and support during the Change Healthcare transition—keeping communication clear is a top priority for us.

If you ever need further assistance, don’t hesitate to reach out at [email protected]. We're always here to help!

Thank you for choosing PrimeRx, and we look forward to continuing to serve you!

Stephanie<
Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly.

Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at [email protected].

Best regards,
The PrimeRx Team

Kristina,
Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency.

Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out!

Sincerrely Yours,
Michele Daniels
Marketing and Communications Manager
[email protected]

Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you.

We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team>

Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you!

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years.

Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out.

Thank you again for your support!
Michele Daniels
Marketing & Communications Manager

Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting.

We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively.

Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding

Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible.

Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours.

Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!

Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs.

We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience.

Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out!

Best regards

Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support.

We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
The PrimeRx Team

Sugiti
Thank you for your feedback! We're glad to hear that you find the software user-friendly and easy to navigate, and that it's been convenient for training purposes. We understand that customization can sometimes be challenging, and we appreciate your input on this.

We're always looking to improve, so if you have any specific customization needs, please let us know—we’d be happy to assist or pass your suggestions along to our development team. Thanks again for sharing your experience.

Thank you
Michele Daniels
Marketing and Commications Manager

Dear Sherri,
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had an excellent experience with PrimeRx and our customer service team. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need any further assistance or have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way!

Thank you for being a valued part of the PrimeRx community!

Sincerely
Michele Daniels
PrimeRx
Marketing and Communications Manager

Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer.

Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at [email protected].

Best regards,
The PrimeRx Team

Hi Vivian<
Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience.

We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at [email protected]!

Best regards,
The PrimeRx Team

Hardik<
Thank you for your feedback! We're glad to hear that you're finding PrimeRx efficient and that our team is quick to resolve issues. We understand that finding the right person to assist can sometimes be challenging, and we're continuously working to streamline that process for a smoother experience.

We appreciate your recommendation and are committed to providing the best service possible! If you need any additional assistance, feel free to reach out to us at [email protected].

Hi Pablo,

Thank you for your enthusiastic review! We’re thrilled to hear that you love the bright colors in our software—it’s wonderful to know that they enhance your experience.

We appreciate your feedback about the inability to have two pages open simultaneously, and we’re always looking for ways to improve our user experience. Your input is invaluable as we continue to develop PrimeRx.

If you have any other questions or suggestions, please don’t hesitate to reach out. We’re here to support you at [email protected]

Mina,
Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried.

We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements.

If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help!

Michele Daniels
Marketing and Communications Manager