About Primo Dialler
Primo Dialler pricing
Primo Dialler does not have a free version but does offer a free trial. Primo Dialler paid version starts at US$35.00/month.
Alternatives to Primo Dialler
Primo Dialler Reviews
Feature rating
- Used Daily for 2+ years
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Review Source
I am very much satisfied with the service and find their support team ridiculously great!
Increased contact rate, efficiency, productivity and fast return of investment
Pros
The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A tech novice's dream
Pros
The simplicity to get started was most impressive. I was up and running within the first day.
Cons
I was unable to customise the wallboard (or haven't figured out how yet).
I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.
Alternatives Considered
Genesys Cloud CXReasons for Switching to Primo Dialler
The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Support Staff Unhelpful and Too Time Consuming
Pros
The Pros of this software wasn't experienced.
Cons
Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.
So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.
Several emails back and forth to find my account because "I did not exist"
Which to my surprise was crazy, because I was using the software not only a few days ago..
Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"
So I received an email address to contact.
I emailed and got a reply that this rep was going to be 'out of office for another two weeks'
So I emailed to original rep and stating the above
Then was told to 'call this number on whatsapp'
It was right here I decided to give up.
Primo Dialler your support chain is broken, fix it for the sake of future users.
I'll be going elsewhere
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very easy to use and very cost efficient. A new industry leader
Very positive. 24 hour support always available and there to help and assist whenever I need.
Pros
Its very easy to use and is really cost efficient compared to other systems out there
Cons
There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms
Alternatives Considered
Connex For QuickBooksReasons for Switching to Primo Dialler
Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Primo Dialler
My experience so far has been excellent. As mentioned above any time I have had an issue or a feature missing that i needed, they have picked up my call quickly and either got it resolved while I was on that call or they have called me back within 10 minutes with a resolution to whatever I have asked.
This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming. Primo gave me a very simple breakdown of costs and different options for me to choose from that suited my needs and just made the process very easy.
We are a small company but have been given an A class service that has exceeded my expectations. I am delighted with my choice and I don't feel I will ever need to look elsewhere in the future.
Thank you Primo and staff.
Pros
It has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side.
The wallboards are clear for me to see what is going on.
I can listen into calls live very easily and finding past calls in very easy too.
Cons
Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call.
All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.
