About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing. Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns. Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance. Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.
Primo Dialler Software - Dashboard
Primo Dialler Software - Status
Primo Dialler Software - Login
Primo Dialler Software - Dashboard - thumbnail
Primo Dialler Software - Status - thumbnail
Primo Dialler Software - Login - thumbnail

Primo Dialler pricing

Primo Dialler does not have a free version but does offer a free trial. Primo Dialler paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
No
Free trial:
Yes

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Primo Dialler Reviews

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.8
Customer Support
4.9
5 reviews of 108 View all reviews
Emil
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Devesh
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 4/5/2021

A tech novice's dream

Pros

The simplicity to get started was most impressive. I was up and running within the first day.

Cons

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.
Revel
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 9/8/2021

Support Staff Unhelpful and Too Time Consuming

Pros

The Pros of this software wasn't experienced.

Cons

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.

So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.

Several emails back and forth to find my account because "I did not exist"

Which to my surprise was crazy, because I was using the software not only a few days ago..

Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"

So I received an email address to contact.

I emailed and got a reply that this rep was going to be 'out of office for another two weeks'

So I emailed to original rep and stating the above

Then was told to 'call this number on whatsapp'

It was right here I decided to give up.

Primo Dialler your support chain is broken, fix it for the sake of future users.

I'll be going elsewhere

Jermaine
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Very easy to use and very cost efficient. A new industry leader

Very positive. 24 hour support always available and there to help and assist whenever I need.

Pros

Its very easy to use and is really cost efficient compared to other systems out there

Cons

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Alternatives Considered

Connex

Reasons for Switching to Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.
Luke
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/3/2021

Excellent Dialler

Pros

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons

No cons at all the company is great and good price compared to other dialler systems i looked at.

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