About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing. Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns. Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance. Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.
Primo Dialler Software - Dashboard
Primo Dialler Software - Status
Primo Dialler Software - Login
Primo Dialler Software - Dashboard - thumbnail
Primo Dialler Software - Status - thumbnail
Primo Dialler Software - Login - thumbnail

Primo Dialler pricing

Primo Dialler does not have a free version but does offer a free trial. Primo Dialler paid version starts at US$0.03/month.

Starting Price:
US$0.03/month
Free Version:
No
Free trial:
Yes

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Primo Dialler Reviews

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.8
Customer Support
4.9
5 reviews of 108 View all reviews
Ausaf
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/9/2020

Quality of product

Pros

I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product.

Cons

Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.

Bronwen
  • Industry: Financial Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/10/2020

Great Value for Money

It has been awesome. it feels like I have my own support team at my finger tips. We have campaigns running 24 hours a day and it's good to know I can have a good night's sleep without being called up to assist with nitty gritty stuff. The dialler performs like a world class dialler and the support is just fantastic!

Pros

Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic!

Cons

The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :)

Peter
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2022

Great company

Great

Pros

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Cons

I liked everything. There was nothing I disliked

Alternatives Considered

6Connex Software
Evan
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 25/8/2022

Setup is nearly impossible and support is slow

The worst overall experience I have had with any saas product. They immediately get defensive if you suggest areas of improvement. They will refuse to admit there is a problem even when there are glaring weaknesses in their system (and there are plenty).

Pros

It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors.

Cons

Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. So if your dialler breaks and no one can make calls, you're out of luck. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal.

Fawzie
  • Industry: Consumer Services
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/9/2022

Must have

Pros

It is an automatic calls and can get reports and analysist

Cons

It cant remove the calls already received in the same date

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