--- description: Review of FollowUp CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FollowUp CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Client Onboarding Software](/directory/4483/client-onboarding/software) > [FollowUp CRM](/software/6138/followup-mech) # FollowUp CRM Canonical: https://www.softwareadvice.ie/software/6138/followup-mech Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/6138/followup-mech?page=2) > FollowUp CRM offers sales tracking software for the construction industry, and is suitable for companies of all sizes. FollowUp CRM offers features such as the ability to track pipelines, set goals for team members, view reports and coordinate workflow within the organization. The system keeps track of projects, bids and leads that are in the pipeline, and users can view personalized information regarding their leads. Follow-up reminders can be sent to users at scheduled intervals. FollowUp Power also houses a historical interaction database and provides a library of analytical reports. Users can select reports directly from the library or configure them as needed. Additional features include workflow automation tools and multi-bid functionality. User security levels which administrators to determine which users have access to specific tools and data. FollowUp CRM also provides an online training portal. Pricing is per user per month. Email and phone support are available. > > Verdict: Rated **4.5/5** by 229 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 229 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Followup CRM - **Location**: Fort Lauderdale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Bid Management - Buyer Management - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Management - Change Order Management - Client Management - Client Tracking - Collaboration Tools - Communication Management - Contact Database - Contact Management ## Integrations (16 total) - CompanyCam - Dataforma - FOUNDATION - Gmail - Hover - Knowify - Microsoft Outlook - Procore - QuickBooks Enterprise - QuickBooks Online Advanced - Sage 100 - The EDGE - Viewpoint Spectrum - Viewpoint Vista - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Client Onboarding Software](https://www.softwareadvice.ie/directory/4483/client-onboarding/software) ## Related Categories - [Client Onboarding Software](https://www.softwareadvice.ie/directory/4483/client-onboarding/software) - [Construction Bid Management Software](https://www.softwareadvice.ie/directory/46/bid-management-systems/software) - [Construction Scheduling Software](https://www.softwareadvice.ie/directory/45/project-scheduling-software/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) - [Construction CRM Software](https://www.softwareadvice.ie/directory/153/homebuilder-crm-software/software) ## Alternatives 1. [AccuLynx](https://www.softwareadvice.ie/software/66669/exactlogix-acculynx) — 4.6/5 (847 reviews) 2. [Builder Prime](https://www.softwareadvice.ie/software/35947/builderprime) — 4.7/5 (91 reviews) 3. [Contractor Foreman](https://www.softwareadvice.ie/software/51221/contractor-foreman) — 4.5/5 (837 reviews) 4. [JobTread](https://www.softwareadvice.ie/software/259533/jobtread) — 4.9/5 (143 reviews) 5. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1487 reviews) ## Reviews ### "CRM Software Review" — 4.0/5 > **Kayla** | *25 January 2022* | Construction | Recommendation rating: 7.0/10 > > **Pros**: The thing I like most about this software is that it lets you send correspondence to customers directly through the system and then you can see all of your emails right there. > > **Cons**: I'd like to see a little more flexibility such as being able to create more custom fields with options to track things specific to our trade. ----- ### "Simple and Effective" — 4.0/5 > **Mark** | *23 November 2020* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The concept of following up with clients on their terms and having a tool help keep me on task is worth its weight in gold. Our weekly sales meetings are powered by Followup, we can get all the stuff that matters from our report card to measure our success or failures. > > **Cons**: I think their integration with FCS is on the right track but would like to see that relationship flourish. Everyone hates double entry. It's getting better, but think about how you can make it seamless, or close to seamless. Our workflow starts in Followup, then progresses into FCS. We use the Quickbid feature in our service department daily, how can you integrate that? > > I love it ----- ### "Stay away from Follow-Up CRM" — 1.0/5 > **Matt** | *21 August 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: We liked the presentation with the ability to integrate with Procore and the ability to integrate with our email tool. It had lots of "potential" > > **Cons**: Title: Cancellation was acknowledged, but we were billed again and sent to collections Our construction company used FollowUp CRM and ultimately decided to cancel because important capabilities discussed during the sales and implementation process did not materialize or work as expected for us, including mobile functionality, reporting, email connectivity and the anticipated Procore bid-board integration. In March 2025, FollowUp CRM charged our card $6,200 for another annual term. We disputed that renewal but ultimately paid for and served the additional year. More importantly, we clearly communicated in writing that we were cancelling and would no longer use the service. On March 18, 2025, FollowUp CRM’s Director of Customer Success wrote: “If you would like to continue with your cancellation please confirm and @Is\*\*\*\* Z\*\*\*\*\* will process it for you.” On March 19, we responded in writing: “We will no longer be using the service.” That exchange occurred approximately one year before the next renewal date—far more than the stated 60-day notice requirement. Despite that written exchange, FollowUp CRM later claimed we owed another annual payment because we supposedly failed to cancel again. Our efforts to get FollowUp CRM to address the documentation were unsuccessful, and the account was referred to a debt collector. The collector has now reported the disputed account to credit bureaus. We have retained the complete email thread documenting the cancellation. In our experience, FollowUp CRM’s handling of cancellation, renewal billing and the subsequent dispute has been unacceptable. My advice to any contractor considering this product is to carefully review the automatic-renewal terms, calendar the cancellation deadline, send cancellation through every available method, demand explicit written confirmation that the account has been closed, and retain every email indefinitely. > > This software did not work as presented, we were asked to be patient for upgrades which did not happen. Then when cancelling we were asked to work with them and they never followed through on Integration issues. Demanded money for a faulty product. Based on our experience, I cannot recommend FollowUp CRM. ----- ### "Excellent CRM Customized for Contractors" — 5.0/5 > **Peter** | *7 February 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: We love that this CRM is catered towards contractors. > > **Cons**: Did not have GMAIL / Google Calendar integration for a while. > > Overall, this CRM has been a lifesaver for us on the tracking end. It is greatly increased our bid tracking and output and greatly benefited our staff being able to log our brains into an easily customizable CRM rather than keeping everything in our heads alone. ----- ### "Great product and great service" — 5.0/5 > **David** | *27 January 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Being able to actively manage our sales pipeline and the workload of our estimators; analyzing sales behaviors and results for planning and meeting objectives > > **Cons**: Our clients are moving from company to company right now. Managing individual contacts as they move around could be improved > > Customer service and support is great. The quarterly check-ins to make sure we are utilizing the program effectively sets Follow-up CRM on a top shelf ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/6138/followup-mech?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/6138/followup-mech) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data