Clover

Pros

the ease to process payments and the response entering to the bank account

Cons

the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!

Pros

Ease of use. I have a retail store and some of the employees are a bit older and some are high school age. But no matter what group they fall in they all get the flow of the system

Cons

The processing charges. I’m not going to lie for anyone. The ease of use is offset by the cost of use. But still well worth it.

Alternatives Considered

Reasons for Switching to Clover

Pros

I did not like anything about clover and wouldn't suggest it to anyone.

Cons

Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .

Alternatives Considered

Reasons for Choosing Clover

Switched From

Reasons for Switching to Clover

Pros

I really enjoy using Clover because its EASY! The card processing steps are so simple and the machine is smooth to navigate!

Cons

I have zero negative comments about Clover.

Pros

Honestly that I do not have like most about clover... I have a bad Experience ..

Cons

at least is simple and simple.. however there are better one Than this.. I would not recommend it

Pros

We're able to easily process our transactions through the terminals as well as remotely online.

Cons

The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.

Pros

it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support

Cons

everything, support is awful, and you spend precious time being transferred from one person to another with no help

Alternatives Considered

Reasons for Choosing Clover

Switched From

Reasons for Switching to Clover

Pros

There are nothing to talk about pros. Only cons

Cons

Customer service and they will take your money even though you ask them not to. I had to close my restaurant for personal issue, so i called the clover and spoke to someone regarding Monthly clover service charges and he said no problem. However, they debited 9 months $49.00 for subscription plan fee (not the machine lease fee). They would not give you money back nor care to contact you because its their mistake

Pros

Efficient to keep count and check inventory. Easy easy to navigate and see sells and profit

Cons

The thing I disliked about Clover was the screen was small.

Pros

It does everything it promised, a bit better $ fees than other options.

Cons

The touch hardware i've used didn't feel right, a bit slow/buttons not at the usual place we are used to.

Pros

Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.

Cons

Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.

Alternatives Considered

Reasons for Choosing Clover

Reasons for Switching to Clover

Pros

Nothing at this point. Nice fancy machine but over priced nonsense

Cons

The money they just randomly take basically thieves more crooked then the government

Pros

One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.

Cons

One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.

Pros

Nothing for comment, poor customer service no one is responding.

Cons

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

Pros

Inventory management and overall easy to use.

Cons

Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps

Pros

Incredibly easy to navigate and simple interface. Love how Clover has the ability to do everything as a restaurant POS including placing orders, taking payments, integrating a reservation/waitlist option, and even a camera option, which allows for digital QR codes/gift cards to be purchased or applied as payments towards order.

Cons

In my 2+ years of using Clover, I haven't identified any cons. The only minor issue I have noticed it connectivity issues on occasion but that is expected with POS systems and also may not be specifically related to Clover.

Pros

Was informed I was sent to collections before it became it extravagant amount to owe.

Cons

Horrible costumer service. One guy was completely rude. Everyone has accents and are difficult to understand. Could not afford the monthly billing fees which I was not forewarned about so got an NSF notice from my bank and was sent to collections. The process of trying to complete the compliance paperwork was so tedious, took so long, was full of technical jargon and could not get any assistance with it.

Pros

It is easy to use and offers great reporting tools.

Cons

We have encountered some customer service issues at times.

Pros

I have nothing good to say. Worst experience.

Cons

Everything but especially sales, customer service

Pros

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

Cons

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

Pros

terminal features only, Android app works well, easy to use

Cons

Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,

Pros

Nice clean design. Lots of promises that weren't met.

Cons

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

Pros

I can't find any benefit of using this company, whenever you call, you have different answers for the same question again and again.

Cons

Stay away from Clover, they don`t have an explanation about their charges, they take out money from your account at any time. The sales rep told me I could cancel my services at any time, but when I requested to cancel my services they said I have to pay $500 for cancelation.
I have a very bad experience.

Pros

Clover is a very easy POS to use. Would recommend to anyone.

Cons

I did not have any cons while using Clover

Pros

Clover was easy to use for the novice user, as you could have pictures associated with each product to make it easy to navigate. The platform was very straightforward and there was little opportunity to make mistakes, thus a vital resource for any business needing a portable POS.

Cons

Keeping in mind this was a while ago and changes could have been made since, but we noticed once we expanded the menu options on Clover to include our entire set of offerings, the app began to experience issues with too many options. Sometimes it would freeze, other times certain products couldn't be selected. It was certainly iffy at times.

Pros

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Cons

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

Pros

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

Cons

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

Pros

The interface and clover debit terminals.

Cons

Clover makes illegitimate offers to clients for financing as cash advance. But when it actually come does to seeing a potential amount you can get they waste your time by requesting you pay off any outstanding amount with other creditors. I understand not having two loans at once but baiting customers into demanding they pay off a loan before even seeing a potential amount could leave them in a deficit, leaving the client with no other option but to take there offer either good or bad. This is bad and dangerous for small business’ so be warned. Stay far away from clover financing as it could be detrimental to small business’.

Alternatives Considered

Reasons for Choosing Clover

Reasons for Switching to Clover

Pros

Easy to use, updated system to keep up with the new technology

Cons

Customer service needs a little more help with the hold time

Pros

Ease of use within the app, the device was convenient as well (small size, easy to sync with phone).

Cons

Difficult to track payments to apply in another program unless details were manually added into the notes on the payment prior to it being processed.

Pros

Nothing. There is nothing positive about them

Cons

Charges increase and they are penalise you to wanting to leave.

Pros

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Cons

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Pros

When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.

Cons

After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.

Alternatives Considered

Reasons for Choosing Clover

Switched From

Reasons for Switching to Clover

Pros

I like clean and optimized web interface, customer database, invoicing module.

Cons

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Pros

Nothing. Unless you like add-on fees that you don't get from other processors, avoid Clover.

Cons

Never ending erroneous fees. Zero help from customer service to explain and/or dispute. Customer service spoke with broken English and NEVER helped a situation. Clover called something "Quarterly PCI charge" and would charge whenever, bi-monthly. They just drafted the money when they wanted. Deal breaker was they came up with a "Security Bundle Fee" of $299. No one at customer service could explain what it was and there was not getting out of it. I cancelled account and after account was closed, they still drafted the following month. Clover is the worst processing company.

Pros

It is a easy system to use. Easy to enter inventory.

Cons

Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.

Pros

Easy to use and install, but be carefull when you close out your account

Cons

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Pros

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Cons

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

Pros

The ease of use of the online pos systems.

Cons

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

Alternatives Considered

Reasons for Choosing Clover

Switched From

Reasons for Switching to Clover

Pros

Nothing good about Clover , They deceived me now I had to deal with them

Pros

very easy to use in an office environment that takes payments. Receipts are easy to print and reports are very clear and easy to view online

Cons

Having to pay for multiple terminals or only use one computer

Pros

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Cons

I do not have anything bad to say about Clover.

Pros

I liked the POS system however it has a learning curve. After playing around with it for a couple weeks I was able to better navigate the device. It was a very easy setup.

Cons

Not what I thought it was going to be like. I was not informed of the additional charges and App Store fee. It was difficult to integrate online booking and salon management with this system. I ultimately had to change. I think it is a wonderful system for maybe a restaurant or other type of business not for salons or spas - in my opinion.

Alternatives Considered

Reasons for Switching to Clover

Pros

All the information that I need is easy to see on the dashboard. Their devices look slick, modern, & hi-tech.

Cons

Their terminals are expensive. They no longer allow payment requests/invoicing for healthcare offices.

Pros

The initial implementation was relatively easy.

Cons

Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.

Pros

A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.

Cons

Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register

Alternatives Considered

Reasons for Choosing Clover

Reasons for Switching to Clover

Pros

Nothing at all. They shut down my account without any notice.

Cons

Customer service, service itself, sales representative

Pros

Zero. Being bombarded with negative reviews from customers due to ongoing issues with refunds

Cons

DO NOT USE THIS COMPANY. I have had customers harassing me regarding refunds that were promised WEEKS ago. I have called numerous times and it's always a different excuse... "we need more internal information", "we have no record of your call" - despite having reference numbers and names of each person I spoke to.

I have paid an arm and a leg for my store system and in monthly fees. I regret it entirely. HORRIBLE CUSTOMER SERVICE.

Pros

It is very hard to find anybody that will want to work with a second amendment business. I was suggested Clover and was doubtful. When I contacted them they were extremely nice and told me they were all in on providing for a second amendment community! Setup was a breeze and ive never had a issue with them!

Cons

I've not had a negative experience yet. So i cannot complain

Pros

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

Cons

They take the fee out after the deposit instead of before like most of the others do.