About Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided problem solving, discussion boards, product cataloging and more. Document360's category manager helps users to maintain their product documentation in a hierarchy-based structure. Users can also create sub-categories, edit existing ones and record articles within categories. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snippets with readers, upload screenshots, create internal links to articles, add tables to documents and get real-time inline previews of content. Document360's security module enables users to assign role-based access permissions to different readers, map domains, redirect articles and schedule automatic backups. Additionally, Document360 features a self-service portal and text to speech functionality. Services are offered on a monthly subscription basis that includes support via phone and email.
Document360 Software - Analytics
Document360 Software - Category manager
Document360 Software - Backup restore
Document360 Software - Markdown support
Document360 Software - Category manager
Document360 Software - Backup restore
Document360 Software - Analytics - thumbnail
Document360 Software - Category manager - thumbnail
Document360 Software - Backup restore - thumbnail
Document360 Software - Markdown support - thumbnail
Document360 Software - Category manager - thumbnail
Document360 Software - Backup restore - thumbnail

Document360 pricing

Document360 does not have a free version but does offer a free trial. Document360 paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:

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Document360 Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 35 View all reviews
Christeen P.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2020

Great overall, could add a couple of more features

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base.
Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

Arjan R.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 9/1/2020

This solution was exactly what we needed to publish documentation to various reader groups

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Rami H.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/5/2021

Document360 was a perfect fit for my needs.

Excellent experience overall. I was able to hit the ground running and port our documentation to the Document360 platform very quickly.

Pros

Zero-effort setup with no need for any technical background.
Highly functional, easy and convenient editing capabilities.
Flexible, customizable portal.
Very responsive and helpful customer support.

Cons

Initially, PDF export was not functioning well. After I opened a support ticket, the problem was resolved and now PDF export works great. Other than that, I couldn't find anything wrong with this product.

Maria B.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 7/2/2020

Useful software

Pros

-It doesn't require CMS integrtion
-Customised look and feel

Cons

I haven't used it enough to encounter errors

Bob S.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/4/2021

Document 360 Review

Pros

Easy to learn. Easy to customize. Many options.

Cons

Formatting content is sometimes a little buggy. HTML Content does not always look the way you expect it to look.

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