About Click2Coach

Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities. Click2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company. The Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions. In addition to the cloud solution, Envision also offers an on-premise version of Click2Coach that is conveniently accessible from any desktop or PC.
Click2Coach Software - Click2Coach search screen
Click2Coach Software - Click2Coach analytics page
Click2Coach Software - Click2Coach AV player
Click2Coach Software - Click2Coach now! cloud report
Click2Coach Software - Click2Coach workflow summary report
Click2Coach Software - Click2Coach evaluation form
Click2Coach Software - Click2Coach search screen - thumbnail
Click2Coach Software - Click2Coach analytics page - thumbnail
Click2Coach Software - Click2Coach AV player - thumbnail
Click2Coach Software - Click2Coach now! cloud report - thumbnail
Click2Coach Software - Click2Coach workflow summary report - thumbnail
Click2Coach Software - Click2Coach evaluation form - thumbnail

Click2Coach pricing

Click2Coach does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Click2Coach Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
0
Functionality
4.5
Ease of Use
4.5
Customer Support
4
2 reviews of 2 View all reviews
Perry K.
  • Industry: Hospitality
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4.5

5
Reviewed on 30/9/2014

Fantastic relationship with Envision and this product for many years!

Pros

I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons

We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

John P.
  • Industry: Legal Services
  • Review Source
Value for Money
0
Features
3.5
Ease of Use
3.5
Customer Support
3.5

3.5
Reviewed on 18/11/2014

Click2Coach review

Pros

The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons

It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

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